Reviews
This profile includes reviews for Adore Me, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 678 Customer Reviews
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Review fromLeah S
Date: 12/01/2023
1 starLeah S
Date: 12/01/2023
Beware of VIP Membership! I have old credit of $120 that they say doesnt expire, but I found that after a year, it is no longer available online. They told me they have to email me with a gift card for the old credit. I have gone through so much back and forth trying to get these e-gift cards that they say they emailed me. They finally told me there was nothing more they can do since Im not getting the emails with the gift cards. I get every email from them but the ones that are supposed to have the gift cards! I emailed back again to advise that is an unacceptable answer and there must be another way for them to give me my credit. They emailed to say they can mail a **** gift card. A confirmation email from them said I would get the card in 5-7 business days from 11/10/23. No gift card 20 business days later. Im worn out and frustrated to the point of cutting my losses. I suggest avoiding this business. The quality is not worth it anyway.
Adore Me, Inc.
Date: 12/19/2023
Thank you for taking the time to review us, ****.
We apologize for the back and forth with your store credit. This isn't the experience we wanted you to have with us.
If this still hasn't been resolved, please reach out to our ************* team at ******************************* and ask to be transferred directly to a Supervisor so this can be resolved once and for all. We're dedicated to always offer a final resolution for anything that might appear.
Kind regards,
Adore MeReview fromBen B
Date: 12/01/2023
1 starBen B
Date: 12/01/2023
Hey, my story is the same as everyone else on here with getting scammed into the reoccurring VIP Membership. At least they do have an easy way to cancel now on the website and they did have to settle in court for $2.35 Million. Here's the story if you haven't already seen it. ***************************************************************************************************************************************************Adore Me, Inc.
Date: 12/15/2023
Hi ***,
Thank you for reviewing us.
Sorry to see that you've had trouble with our VIP membership.
We constantly work to further improve the visibility & clarity of our memberships and we'll continue to do so.
If you still need any clarification regarding what happened with your Adore Me account, please reach out to our ************* team at ******************************** Our teammates there are happy to help.
Kind regards,
Adore MeReview fromKim R
Date: 12/01/2023
5 starsKim R
Date: 12/01/2023
Im obsessed! They fit! They are comfortable! They are sexy! AND they hold up well!! I have a dozen sets I rotate equally. They still look new after 2 years of wear. My only slight issue- the side supports (under arm) should be a little stiffer. They tend to bulge and not give as much support as I would like. I have recommended adore me to everyone! Fantastic and body positive company- I adore them!!Adore Me, Inc.
Date: 12/15/2023
Thank you for taking the time to share this, *******
We're happy to see you're enjoying your Adore Me items.
Also, thank you for spreading the word about us and for your feedback regarding side supports.
Kind regards,
Adore MeReview fromSherema T
Date: 12/01/2023
5 starsSherema T
Date: 12/01/2023
Ships very fast and very good quality bras and underwear.Adore Me, Inc.
Date: 12/15/2023
Thank you for reviewing us, Sherema.
We're happy to hear about your experience.
We'll work to make sure you stay a happy customer.
Kind regards,
Adore MeReview fromTiffany T
Date: 12/01/2023
5 starsTiffany T
Date: 12/01/2023
From what I have purchased I enjoy my products theyre beautiful, comfortable and adorableAdore Me, Inc.
Date: 12/15/2023
We're happy to hear that, *******!
We hope you'll enjoy your next picks even more!
Kind regards,
Adore MeReview fromAmanda M
Date: 11/28/2023
1 starAmanda M
Date: 11/28/2023
I like the product fine, however I am extremely displeased with how their website functions. The first time I purchased something years ago, it automatically enrolled me in the *** membership, which I had no intentions of signing up for. I actually had no idea they were charging my credit card for multiple months straight until I just noticed it on my bank statements one day. I thought MAYBE this could have been my mistake, but was not sure. I can confirm though, after purchasing something for the second time, that it is definitely the companys fault. Because I noticed right away with my one-time purchase, that I was signed up for *** membership AGAIN. I certainly never clicked on any boxes intending to sign up for a lingerie membership. This leads me to believe this company is very sneaky and this has probably happened to many other people because their website is not transparent. I will never purchase something from Adore Me again.Adore Me, Inc.
Date: 12/05/2023
Hi ******,
Thank you for reviewing us.
Sorry to hear about your troubles with the *** membership.
If you still need any clarification as to what happened with your orders, please email our ************* team at ******************************** Our teammates there are happy to share all needed details.
We listen to customer feedback as much as we can so we'll definitely push to make our shopping options clearer/more visible during checkout.
Kind regards,
Adore MeReview fromBrandi P
Date: 11/28/2023
2 starsBrandi P
Date: 11/28/2023
I have the membership for Adore Me. I don't usually spend it during the year, and this year I was going to use the credits I had to spend during their Black Friday sale to buy gifts for some relatives. I placed an order of 15 items, just over $700 before the free sets came into play. I ordered them on 11/25 and paid for priority shipping. I recieved an email this morning, the day before my order should arrive and after the sale ended, stating that my order had been cancelled. I called and was told that orders over $500 and/or 14+ items may be cancelled by the system. This is not listed on the site as a possible issue. When I asked to speak to a supervisor about what could be done, I was told it would have to be via email. I asked where this issue about orders possibly being cancelled is listed on the site for customers to make informed decisions, and they said it doesn't happen often. Honestly reconsidering keeping this membership if this is going to be an issue.Adore Me, Inc.
Date: 12/05/2023
Hi ******,
Thank you for sharing this feedback with us.
We're sorry to hear about what happened with your order.
We know that this sort of experience isn't ideal so we'll work to make sure we avoid something like this from happening again as much as possible.
Kind regards,
Adore MeReview fromAllison S
Date: 11/27/2023
1 starAllison S
Date: 11/27/2023
After Many years of VIP membership I am completely disgusted with their customer service department. I have been trying to get help regarding my order with in minutes of me placing it and before it was shipped incorrectly. I have a $300 order just lingering that I cant seem to get a straight forward answer. I received a tracking number which is not a tracking number for any shipping service. I am truly disappointed after all of these years believing in this company that this is the customer service experience myself and others must be having.Adore Me, Inc.
Date: 12/05/2023
Sorry to hear about what happened, ***************
It sounds like we weren't able to cancel your order before it shipped out, despite our best efforts.
If the order won't get to you please reach out to our ************* team and our teammates there will definitely help you further.
Regarding its tracking number - you might've received an incorrectly formatted tracking number. We apologize for that. If you log into your account you can track your order directly from its order details page.
Kind regards,
Adore MeReview fromBig Mike S
Date: 11/27/2023
1 starBig Mike S
Date: 11/27/2023
Always have to enter coupon code and they dont stay if you go to add something back. **************** is a joke! Absolutely no help what so ever!Adore Me, Inc.
Date: 12/05/2023
Thanks for reviewing us, *********
Your feedback is appreciated and we hope to make our checkout page even more user friendly in the future.
We apologize if there's anything with which our ************* team couldn't help. If you still need assistance, please reach out to our ************* team once more and ask to speak with a Supervisor - we won't rest until your concern is resolved.
Kind regards,
Adore MeReview fromPatricia H
Date: 11/18/2023
1 starPatricia H
Date: 11/18/2023
I signed up for VIP monthly in June received the box June 8th 2023 and July 12th and I returned what I didn't want the very next day June 9, 2023, and July 13th. Adore me charged my card for ****** on 10/16/2023 and ****** on 1118/2023 for box not returned. BEWARE and DO NOT buy anything as once they have your credit card they charge whatever and does not check before hand that you returned the merchandise. Below is one of the emails after I called demanded a refund for both charges. Thanks for reaching out to us. Sorry for any confusion that might've been caused by the charge you received from us. I'm here to shed some light on what happened & help. I see you marked your July Elite box's sets as Returned and its 30-day return window ended, without the box being received back at our warehouse. Since the box is missing, we've charged ****** you for the missing sets. After checking your box's return tracking, I could see that it was sent back to us but it never made it back in time. We apologize for any inconvenience caused by the charge since it's clear that you sent the box back. I've now refunded the charge back to your card and you should see it in your charged account within 3-5 business days. If you need assistance with anything else, please let me know. I'm here to help! Best,Adore Me, Inc.
Date: 12/05/2023
Hi ********,
Thank you for sharing your experience.
We're sorry to see it wasn't a great one.
We want to offer a great overall Elite membership so that's why we're working hard to make sure we avoid such experiences as much as possible moving forward.
If you still need assistance with any of your Elite boxes, please reach out to our ************* team and our teammates there will help you ASAP!
Kind regards,
Adore Me
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