Reviews
This profile includes reviews for Adore Me, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 678 Customer Reviews
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Review fromDawn H
Date: 06/01/2023
5 starsDawn H
Date: 06/01/2023
I have loved everything I have purchased, so far. Prices are reasonable, and shipping time is usually pretty fast and accurate. Selection could be better, at times. Returns are easy if something isnt the right fit. **************** has been great in my experience. I was shocked to see some of the bad reviews on BBB, because it has always been a great shopping experience for me. I am a VIP customer, but I dont do the elite box, just one set per month, but usually end up ordering extras! They have always sent the correct sizes I order. The quality is good. Overall, Im my opinion, great place to shop!
Adore Me, Inc.
Date: 08/02/2023
Hello ****,
Thank you for expressing your positive experience. We are always thrilled to hear back from happy customers since they are less likely to leave reviews.
We love that you are a loyal customer with lots of happy notes on the service and products.
Kind regards,Adore Me
Review fromCharlene Q
Date: 06/01/2023
4 starsCharlene Q
Date: 06/01/2023
I love how easy it was to find the right size, I love how cute everything is. I love the fit, look and material on thier merchandise. I love that you can pick an extra matching bottom to have options with the set you are ordering. I love the affordable prices. But what I love the most is how easy is the return process when I don't love a piece.Adore Me, Inc.
Date: 08/02/2023
Hello ********,
We love it so much that you have full of lovely experiences with **. It is encouraging and thank you for expressing it.
Kind regards,Adore Me
Review fromErik G
Date: 06/01/2023
5 starsErik G
Date: 06/01/2023
Excellent service and value. I am a newlywed, and my entire life is champagne and lingerie. Adore Me is a brilliant company.Adore Me, Inc.
Date: 08/02/2023
Hello ****,
We love bringing such happyness with our products. Congratulations and enjoy!
Kind regards,Adore Me
Review fromBrian S
Date: 06/01/2023
1 starBrian S
Date: 06/01/2023
It has been over a week that my mostrecent order has now saidit was waitng acceptance at my local post office on tracking.Adore Me, Inc.
Date: 08/08/2023
Hello *****,
We could see that your package was returned to sender and that you have received a refund from customer service.
We hope the resolution was to your satisfaction.Kind regards,
Adore Me
Review fromLaura M
Date: 06/01/2023
1 starLaura M
Date: 06/01/2023
Product quality is horrible. Seams fell apart after first wash on final sale products. No customer support.Adore Me, Inc.
Date: 08/03/2023
Hello *****,
We are deeply sorry to hear about the malfunctioned items and that you could not reach us. To express our apologies we have issued a full refund for your defective order.
We hope this helps.Kind regards,
Adore Me
Review fromKaren O
Date: 05/22/2023
2 starsKaren O
Date: 05/22/2023
I'm new to this company and tried to order; The cart showed one price, which looked acceptable. I put in all my credit card info and hit the place order button. The screen refreshed and the price went up then asked me to hit place order again. I tried a couple of times and the website is flaky and keeps showing different prices for the same item. I tried both the Chrome and ********* Edge Browsers. Sketchy. No thank you. I don't like the price shooting up after I've entered all my credit card info. I did not complete my purchase; or at least I don't think I did. Now I have to check my credit card to make sure they didn't charge me the second price they showed me. What a pain!Adore Me, Inc.
Date: 08/03/2023
Hello *****,
We are so sorry to hear that you have had so many issues with your order. The price usually changes for one reason. If you pick the Pay As You Go option instead of the **** there is a $10 difference for each set.
Our apologies for the misundertanding.
Kind regards,
Adore Me
Review fromDevany T
Date: 05/20/2023
1 starDevany T
Date: 05/20/2023
I ordered a few bra and underwear sets, and they were pretty good quality, so I decided to keep a membership with them. The sizing can be a little off sometimes, but it's too much of a hassle to return items.. I got an email about the Mothers Day sale for buy one get one free on select items. Mind you I read the fine print, and the website says the sale was valid until 5/15/2023 at 5:00am EST. I took hours shopping online to choose the sets I wanted. I am MST, so I am 3 hours behind them, meaning I had until 2:00am to place an order to receive the deal. I was looking through my cart at 1:00am, and all the sudden it showed the Spring Sale (buy 2 get one free), and removed all the Mother Day Sale off my items. It still showed on their website at the banner on the top of the website, but in the middle it showed their spring sale, but my cart was reflecting my items with the Spring Sale. It wasn't even 5:00am. I called customer service, but they placed me on hold. Eventually she got back on the line to tell me she's working on it. I even sent her screenshots, but I told her I had to go back to work. (had to call on my lunch due to time difference). She followed up via email and basically stated they couldn't help me nor ***** the sale for me. This is false advertisement, and I have all screenshots showing the time and the items I was going to purchase. They were part of the sale. Whoever does the marketing and advertising for this business needs to be aware of this.Adore Me, Inc.
Date: 08/03/2023
Hello ******,
We are so sorry to hear about this. To express our apologies in more than just words please accept a voucher code, so that you can redeem the offer you were hoping for. We will also let the maketing department know about this.
We hope this helps.Kind regards,
Adoe Me
Review fromEmily P
Date: 05/17/2023
1 starEmily P
Date: 05/17/2023
I ordered on May 2nd. Seriously long time of arrival window (set to arrive *****). On the 16th I was notified via email the order was running late. I was giving tracking info, which only said that it was in ********** on the 11th and **** hasn't gotten it yet. Then today, the 17th, tracking said it was in *******. I'm in ********* ??. I called customer service who only told me it was late and they couldn't possibly give me a new estimated time of arrival, as they had no idea how long it might take to get here. Totally unacceptable. I am so disappointed. What a shame. Stay away from this business.Adore Me, Inc.
Date: 08/08/2023
Hello *****,
Thank you for sharing your valuable feedback.
We will investigate what may have caused the delay and the detour. To express our apologies in more than just words we have issued a $20 refund which will cover the price of the Lyanna Plus style in your order. Please accept this free set as a gift from our end.
Kind regards,Adore Me
Review fromSarah G
Date: 05/14/2023
1 starSarah G
Date: 05/14/2023
Absolutely horrendous customer service. I tried to reactivate my account for a YEAR, and kept being told they were experiencing technical difficulties, it was the most bizarre thing. Fast forward to a few weeks ago and I figured, why not, Ill give it another try, maybe they were struggling.. nope. SAME thing. My card is updated, profile updated, I emailed back and forth with several agents who kept saying they were escalating the issue would never hear back. Called and spoke to someone, she said the right things, but then crickets. Get your house in order, AdoreMe.Adore Me, Inc.
Date: 08/08/2023
Hello *****,
We are so sorry to hear about this experience. We share your frustration. In isolated cases we cannot find the reason why the system won't start the Elite process and these cases need to be escalated.
We have reached out to the relevant team, however we have no estimated time of resolution at this time.
We are deeply sorry for this. Please note that placing an order online is also an option and you may also get some interesting promotions if you browse yourself.
Kind regards,Adore Me
Review fromDillon P
Date: 05/12/2023
1 starDillon P
Date: 05/12/2023
Adore me shipping is a joke. *** placed multiple orders over time and in the beginning they would ship on time. For the last year they dont even ship until after the expected arrival date I was told.Adore Me, Inc.
Date: 08/08/2023
Hello ******,
Thank you for sharing your feedback. We intend to learn from every experience.
We will forward your feedback to the relevant team for further consideration as this is not the experience we would like you to have.
Kind regards,Adore Me
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