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Business Profile

Online Retailer

Good Chop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.25

Average of 95 Customer Reviews

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Review Details

  • Patty D

    Date: 10/01/2024

    When I got my box the steaks weren't frozen. Also i have cooked a couple of the steaks that I received and both of them were very tough.

    Good Chop

    Date: 10/31/2024

    Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

    We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if the steaks arrived weren't frozen and very tough. We appreciate you taking the time to bring this to our attention. Please rest assured that our objective is to guarantee seamless delivery and we will take immediate action to avoid similar occurrences in the future. Please know that this is not the level of service we aspire to provide, and we sorry for any frustration this may have caused.

    We have checked our records using the email address *********************** in your review, and we can confirm that a refund had been issued for the steaks to compensate for this mishap. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.

  • Rahil P

    Date: 09/30/2024

    I created an account under my email as I have been looking at alternatives to buying my meat from the grocery store. Came across GoodChop and signed up on 9/23 but thereafter I immediately cancelled as I did further digging and it seems like **** of former customers have similar issues. I thought when cancelling your account that means it automatically would cancel your order but its a switch and bait. When you reach out to support they give you the run around of oh you had to manually cancel the actual box... like WHO DOES THAT. I got routed through multiple agents telling me nothing can be done. AWFUL BUSINESS and then they had the audacity to credit my account with the $108 they couldve just refunded me. I will never use that credit and want my money back. Crappy business from a crappy company it seems like. All the reviews seem to reflect the GOD ************* this company offers. Never again. Would give them 0 stars if possible.

    Good Chop

    Date: 10/30/2024

    Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve!. Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

    We're truly sorry about your unexpected and frustrating experience with order processing and we apologize for the frustrating customer service you encountered. This falls short of our standards, and we're taking immediate steps to rectify these shortcomings,providing better training for our customer service team.

    To give you an overview of what happened, your first box order is generated at the same time your account has been created. Cancelling the account, cancels future orders to be generated but not including ones that have already been generated, first order must be canceled manually as well. We understand that the communication of this information may not have been as clear as it should have been, and we apologize for any confusion.

    We have checked our records using the email address ***********************  provided in your review, and we can confirm that a full refund had been issued for the first box to compensate for this. Know that we genuinely value your feedback. We appreciate you taking the time to bring this to our attention. Your satisfaction is important to us.

    Furthermore, we would like to confirm that the Good Chop account associated with this email *********************** has been canceled. This measure ensures that no further charges or deliveries will be processed. We truly appreciate your patience and understanding.

  • Jody C

    Date: 09/30/2024

    Decent, tasty cuts. Would like to see larger portion options. I activate and deactivate my subscription as I don't grill during our harsh *******.

    Good Chop

    Date: 10/10/2024

    Hi ****! Thank you for your feedback! We're glad you enjoy the cuts. Your satisfaction is our top priority, and feedback like yours helps us ensure we are meeting your expectations.  We appreciate your suggestion for larger portion options and will certainly consider it.  Thank you once again for sharing your experience with us. 

  • Lori V

    Date: 09/28/2024

    Worst customer service ever. Unable to get my birthday order. ************.

  • Karen B

    Date: 09/28/2024

    Seafood thawed and rotted.. Definitely will not buy again . Requesting refund

    Good Chop

    Date: 10/07/2024

    Dear *****,

    We are reaching out about the review you left with the Better Business Bureau and we are sorry to learn about the frustrating experience you had with us regarding deliveries. This is not at all what we want for you!

    We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if the seafoods arrived in poor condition. We always endeavor to securely package our products using the highest quality materials. However, regrettably, items can still sustain damage during the shipping process. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.

    We have checked our records using the email address ********************** provided in your review, and we can confirm that a  refund had been issued on 9/28/2024 for the box to compensate for this mishap. Please allow five to ten business days for the funds to post depending on your financial institution's processing time. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.

  • MARK H

    Date: 09/23/2024

    The first box of meats I ordered came in good condition. My second order came today, with the box slightly damaged and stinking like road kill. All contents were room temperature. I called customer service. A girl named **** ***** answered. I began to tell her that my package had just arrived damaged, and she hung up. I went online and opened a chat window. Waited for someone to chat with, but that never happened. Apparently, their customer service is terrible. I will get my money back through my bank. I have photos for proof. Wish I could post them here.

    Good Chop

    Date: 09/30/2024

    Hello ****! We appreciate your feedback and thank you for taking the time to leave a review. Your input is invaluable to us as we strive to grow and improve our service. We are so sorry to learn about your experience with receiving your orders and we are truly sorry for the poor experience you had with our customer service. Please know, this is not the experience we want for you and we are here to work with our quality department! To ensure you are properly taken care of, we have reached out to you privately via email.

  • Alan G

    Date: 09/14/2024

    HOMEBOUND DISABLED VETERAN PAID RECEIVED NOTHING, NO FOOD TO EAT!

    Good Chop

    Date: 10/01/2024

    Hello ****! We appreciate your feedback and thank you for taking the time to leave a review. Your input is invaluable to us as we strive to grow and improve our service. We are so sorry to learn that you did not receive your box. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have ********* ensure you are properly taken care of, we have reached out to you privately via email.

     

  • James M

    Date: 09/11/2024

    ******** company that currently is engaged in a bait and switch program. If you receive an email where a friend sends you a free sample box, they tell you it cost ***** then they charge you $109 even after you cancelled the service before a single order was placed. Then they act angry when you tell them it is stupid to think you would want an order for a product you didn't order and cancelled the service 2 days after signing up, 9 days prior to the order being processed and shipped. They bait you with a "free" trial and then charge you after you complain and cancel.

    Good Chop

    Date: 09/26/2024

    Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve!. Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

    We're truly sorry about your unexpected and frustrating experience with order processing and we apologize for the frustrating customer service you encountered. This falls short of our standards, and we're taking immediate steps to rectify these shortcomings,providing better training for our customer service team.

    To give you an overview of what happened, your first box order is generated at the same time your account has been created. Cancelling the account, cancels future orders to be generated but not including ones that have already been generated, first order must be canceled manually as well. We understand that the communication of this information may not have been as clear as it should have been, and we apologize for any confusion.

    We have checked our records using the email address ********************* provided in your review, and we can confirm that a full refund had been issued for the first box to compensate for this. Know that we genuinely value your feedback. We appreciate you taking the time to bring this to our attention. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.

    Furthermore, we would like to confirm that the Good Chop account associated with this email ********************* has been canceled. This measure ensures that no further charges or deliveries will be processed. We truly appreciate your patience and understanding.

  • Kelli S

    Date: 09/09/2024

    On Sept 6th I cancelled my subscription. I looked at my bank account today and saw a $108 charge from Good Chop. This threw my account into overdraft. I will NEVER order from them now. How shameless to charge someone even after they cancel. I hope I can stop the charge

    Good Chop

    Date: 09/25/2024

    Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

    We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, your first box order is generated at the same time your account has been created. Cancelling the account, cancels future orders to be generated but not including ones that have already been generated, first order must be canceled manually as well. We understand that the communication of this information may not have been as clear as it should have been, and we apologize for any confusion. 

    We have checked our records using the email address ******************  provided in your review, and we can confirm that a full refund had been issued for the first box to compensate for this. Know that we genuinely value your feedback. We appreciate you taking the time to bring this to our attention. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.

    Furthermore, we would like to confirm that the Good Chop account associated with this email address  ****************** has been canceled. This measure ensures that no further charges or deliveries will be processed. We truly appreciate your patience and understanding. 

  • Frank G

    Date: 09/06/2024

    I have ordered 2 different orders the first order arrived with all of the dry ice melted and 2 of the 1lb packages of hamburg thawed around the edges. The second order arrived again with the dry ice melted and all of the meats thawed. Will not order from this company again. They did refund my money but if nothing is frozen I cant refreeze it so what good is it. It is shipped from ** and I live in ** and they cant get it delivered frozen. Terrible.

    Good Chop

    Date: 09/12/2024

    Hello *****! We appreciate your feedback and thank you for taking the time to leave a review. Your input is invaluable to us as we strive to grow and improve our service. We are so sorry to learn about your experience with receiving your orders when the dry ice melted and the meats thawed. Please know, this is not the experience we want for you and we are here to work with our quality department! To ensure you are properly taken care of, we have reached out to you privately via email.

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