Reviews

Review Details

• Review fromAndrea T

  Date: 01/07/2025

  4 stars

  Andrea T

  Date: 01/07/2025

  I have mine every 6 weeks. The 8th and the 29th are not 6 weeks apart last time I checked. So I will try 8 weeks apart as my last option.

  Good Chop

  Date: 03/17/2025

  Hello ******! Thank you for taking the time to leave a review! It is a feedback like yours that helps us grow and improve! Your feedback is invaluable, and we're committed to addressing the isues you've raised. We completely understand your frustration about the timing not aligning as expected. Its important to us that you have a smooth experience with your subscription, and we are sorry for any inconvenience caused.
  
  We appreciate your willingness to try an 8-week interval as an alternative, and we hope that this solution works better for you. 
  
  Once again, thank you for your patience and understanding. We truly hope this new timing will be more convenient for you moving forward. If theres anything further we can do to address your concerns, please feel free to reach out. Were here to support you every step of the way.Thank you for being the best part of GoodChop!
  
  

• Review fromRandy B

  Date: 01/01/2025

  1 star

  Randy B

  Date: 01/01/2025

  Buyer Beware, 1st order was good, 2nd order there was a noticeable reduction in quality 3rd order was disgusting the prime rib Steaks had no marbling, I'm 100% positive it was not a prime rib cut, after cooking, it didn't look right and tasted fowel I also set out an lb of hamburger it turned grey overnight, & didn't smell right.
  The meat was so bad I gave it to my dog
  Within an hour she had the runs. Save your money this is NOT quality meat.

  Good Chop

  Date: 03/03/2025

  Hello *****! We appreciate your feedback and thank you for taking the time to leave a review. Your input is invaluable to us as we strive to grow and improve our service. We are so sorry to learn about your experience with receiving the prime rib steaks not meeting expectations, as well as the hamburger meat issue. Please know, this is not the experience we want for you and we are here to work with our quality department! To ensure you are properly taken care of, we have reached out to you privately via email.
  
  

• Review fromRalph R

  Date: 11/20/2024

  1 star

  Ralph R

  Date: 11/20/2024

  I received my first order of good chop meat a gift from my family member. The meet arrived as promised on time and frozen however, little I know that upon signing up for the subscription to receive the free box I was also signing up for a subscription, shame on me for not reading the details, shame on them for sending me something without my approval. I will dispute the charges because I was not allowed to send the meat back.

  Good Chop

  Date: 03/17/2025

  Hello ******! Thank you for taking the time to leave a review! It is a feedback like yours that helps us grow and improve! Your feedback is invaluable, and we're committed to addressing the isues you've raised. We completely understand how this situation could be frustrating, especially when the subscription terms weren't as clear as they should have been. Its always our goal to provide transparency and a seamless experience, and we are truly sorry that this wasn't the case for you. We aim to make managing your subscription as straightforward as possible, and well take your concerns into account as we continue refining our customer experience. If theres anything further we can do to address your concerns, please dont hesitate to reach out. We truly appreciate your patience and understanding.

• Review fromEugenia Y

  Date: 11/11/2024

  1 star
  The hamburger had so much fat in it, it wasnt usable. I received a pork chop instead of bacon. The website offers a way to cancel your account, but throws an error, so accounts cant be closed.

• Review fromMary R

  Date: 10/31/2024

  2 stars
  I ordered once and will never order again. I received order frozen, however there was ice inside 2 packs of ground beef (vacuum seal obviously compromised). Ground beef watery and so fatty I was appalled. Lousy flavor. My Bison was so watery it would not hold ***** shape and fell apart while cooking. Steak was tough and flavorless. Chicken thighs flavor very good but rather than whole thighs 2 packs had thigh pieces or not very intact thighs. The chicken b****** were good as well as the shrimp. Salmon was delicious! I did chat with customer service. Said I could get money off with next order. I said cancel my account. Then told by *** she would like to ***lace problem products but due to their sourcing could not do it immediately. I retyped to cancel my account and requested email confirmation as to the cancelation. She said it would be sent......I do not trust them at all to cancel. I was not happy with their "no resolution" to my complaint. Shim sham flim flam. I say fool me once shame on you, fool me twice, shame on me!!!!

• Review fromTraci S

  Date: 10/29/2024

  1 star
  There taken my money twice now with no delivered goods. Awful business.

• Review fromPeter C

  Date: 10/27/2024

  2 stars
  Hello I was disconnected from my last chat. I had a $154 credit I received from getting a Good Chop package that had thawed and exposed meat. The last person said it would be applied after my 18th order? Since I had a bad experience, I wanted to get it applied to my next order. I don't want to have to order 18 times to remedy an issue I had on an earlier box. That's unfair and unethical.

• Review fromKristine C

  Date: 10/19/2024

  2 stars

  Kristine C

  Date: 10/19/2024

  Two orders and one replacement. Both orders arrived with the contents too warm to use. The replacement was partially thawed. ***, the product was fine, but nothing special. I gave them 2 stars due to good customer service , but if you have a perishable product, it is your responsibility to manage your carrier to deliver on time. I have closed my account with no intentions of ever reopening it

  Good Chop

  Date: 11/13/2024

  Dear ********,
  
  We are reaching out about the review you left with the Better Business Bureau and we are sorry to learn about the frustrating experience you had with us regarding deliveries. This is not at all what we want for you!
  
  We understand how important it is for your products to arrive in the condition you expect, especially with items that need to remain frozen. We regret that both of your orders arrived with the contents too warm to use and the replacement box was partially thawed. We always endeavor to securely package our products using the highest quality materials. However, regrettably, items can still sustain damage during the shipping process. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
  
  I was able to review your account and I can see that our customer care team were able to report the errors as well as compensate you by issuing a Full box refund.
     
  Furthermore, we ensure that your Good Chop account associated with the email address ****************************,has been fully canceled, ensuring that no further charges or deliveries are made.
  
  Please know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
  
  We sincerely apologize for any inconvenience this may have caused. Please let us know if you have any questions or need any further assistance!
  
  

  Thank you,

  The GoodChop Team 

  Good Chop

  Date: 11/13/2024

  Dear ********,
  
  We are reaching out about the review you left with the Better Business Bureau and we are sorry to learn about the frustrating experience you had with us regarding deliveries. This is not at all what we want for you!
  
  We understand how important it is for your products to arrive in the condition you expect, especially with items that need to remain frozen. We regret that both of your orders arrived with the contents too warm to use and the replacement box was partially thawed. We always endeavor to securely package our products using the highest quality materials. However, regrettably, items can still sustain damage during the shipping process. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
  
  I was able to review your account and I can see that our customer care team were able to report the errors as well as compensate you by issuing a Full box refund.
     
  Furthermore, we ensure that your Good Chop account associated with the email address ****************************,has been fully canceled, ensuring that no further charges or deliveries are made.
  
  Please know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
  
  We sincerely apologize for any inconvenience this may have caused. Please let us know if you have any questions or need any further assistance!
  
  

  Thank you,

  The GoodChop Team 

• Review fromCharles F

  Date: 10/13/2024

  1 star

  Charles F

  Date: 10/13/2024

  I opened an account under my email on 10/7/2024 and placed an order. I then did further review and based on others comments about Good Chop I decided that I didnt want to use their service. All of this was done within 5 minutes while I still had the website on my screen. I then went to the cancel order screen and it was confirmed. I immediately deactivated the service. Today 10/13/2024 I got an email stating that my payment for $108 to my ****** account. When I deactivated the account they asked for a reason. I said that I dont trust your website. Apparently is was 100% correct.

  Good Chop

  Date: 11/06/2024

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To provide some clarity on what happened, when you create an account with us, your first box order is automatically generated at the same time. Canceling your account will prevent future orders from being created, but it does not cancel any orders that have already been generated. The first order must be canceled manually, and only a customer representative has the ability to do so. We understand that this process and its communication may not have been as clear as it should have been, and we sincerely apologize for any confusion it may have caused. To ensure you are properly taken care of, we have reached out to you privately via email.

• Review fromMichael S

  Date: 10/10/2024

  1 star
  The meat is ok and is packed well. The problem is they start sending you your order faster and faster. I have received my 30 day order 3 times in as many weeks. I was changed all 3 times so I will be canceling my order and fins someone else who can meet the assigned order.