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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,526 total complaints in the last 3 years.
    • 205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed on order on April 22, 2024. I was not sent any other emails as to when my order shipped or anything. I tried reaching out multiple times to cancel the order and no one would call me back. I have emailed, left voicemails. I have yet to hear a response. The full amount was $113.88. Since I was unable to cancel the order because no one would respond, I do want to return the order. There was no return label sent so I went on the create a return label on the website and went through to make the label and it says there was an error and it will not let me have the return label. I have now tried to call, left VM, emailed multiple times. I just want a refund and I want to return this. No one will help.

    • Initial Complaint

      Date:05/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a dress from New York and company back in December 2023 item was delivered in January 2024, item did not fit so i returned the item, I received an email from the company that my return was received on 1/24/24. As of today 5/2/24 i have yet to receive a refund for my returned item.

    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 5th - ordered items and charged for order April 9th - items received were neither the sizes nor the items I ordered originally April 10th - I return the merchandise to NY&Co April 12 - sent a note to customer service via email and attempted to get a live rep on the line April 13th - no ******* representative response nor no credit to my account for merchandise April 29th - no response to my request for credit; no customer service answering only 800# provided

    • Initial Complaint

      Date:05/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered merchandise on 4/22/24. Today is 5/2/24 and no update as to even the item will be shipped. I have sent 4 emails and left 4 voicemails messages with no response since 4/29/24. I spent $54.00 snd want a refund now.

    • Initial Complaint

      Date:05/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order with New York & Company on Dec 16, 2023. Order ********. Returned items in January. Company confirmed they received the return and my refund would come within 41 days. Contacted them multiple times and just get a similar automated email back with no resolution. Will upload screenshots. I would just like my refund, it has been nothing but stress dealing with this company. They also were taking out a handling fee from the return which is unfair because they have not handled anything.

    • Initial Complaint

      Date:05/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not respond to email. I want my money back. They took my money and went ghost. Order number ********. I want my money back. Even if you ship it its already late I will send it back. Give me my money back. Blocking people from commenting IG. Not answering phone calls or emails makes you a bad company. BBB please step in and help me.

      Customer Answer

      Date: 05/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *



       

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I think this company is slowly going out of business and treating its customers unfairly. I order one pink dress from them nearly 3 weeks ago, and they sent me two flower dresses and charged my card twice. 1. I did not get the order I requested. 2. I was charged for two items I did not request. I've called them a total of 5 times and they refuse to answer the phone. I've called at 9:00am 12:00pm, 2:00pm. 4:00pm, 8:00pm. Leaving voicemail messages each time. The voicemail states the concerns and how to reach me. Now if you call the number that was given to me by their customer service line, it makes weird sounds. I don't even think they have paid their phone bill, but out here scamming customer with the inventory they have left before they make the big announcement .....they are closing. Check out this number ************.I do not want to pay my credit card for something I did not order.

      Customer Answer

      Date: 05/26/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:05/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to email and call company about a return I need to make and have not heard back. I am trying to contact them within the return window.

    • Initial Complaint

      Date:05/01/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Date of Transaction: 3/29/2024 with Documentation - Amount of Money: $90.05 through the Prince ******** County ******************** with documentation.- Business committed to article of clothing - Nature of complaint: Not received clothing in six weeks, tracking advises "In transit" since 4/2/24, called over 20 times only voice mail, send 10 emails with NO RESPONSE -Order Number: ******* -New York and Company has no way of getting a response.

      Customer Answer

      Date: 05/26/2024

      At this time, I have been contacted directly by New York & Company regarding complaint ID ********, however my complaint has NOT been resolved because:

      The company has sent an email but has NOT resolved the issue.  It has been 9 weeks and Im being advised that it was sent to the warehouse for an update.  No it has not been resolved and I can never speak to a person  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *******************************

      Customer Answer

      Date: 06/18/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding New York & Company has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *******************************

    • Initial Complaint

      Date:05/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 4.19.24 ORDER ******** Order has not shipped and the business is not answering emails via the customer service email they provided.need to cancel order this seems fraudulent

    New York & Company is NOT a BBB Accredited Business.

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