Reviews

This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scentbird Inc.

  158 W 27th St Fl 11 New York, NY 10001-6216

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  Drift Goods

  590 N Kays Dr Ste 110 Kaysville, UT 84037

Review Details

• Review fromNicole B

  Date: 04/28/2025

  1 star
  They didnt contact me about a change in my subscription resulting in my box being shipped to an incorrect address. They said they dont accept returns or issue refunds. I contacted them well before the box shipped but their customer service is horrible. They also require you to email customer service to cancel your subscription fully. All in all very slimy and scammy.

• Review fromDenise M

  Date: 04/27/2025

  2 stars
  I was excited to try new scents for 8$ a month..first one came smelled lovely, 10 min later GONE..NO SCENT..2ND Scent came, lovely aroma, 10 min GONE...I WAS ALSO CHARGED $18. NOT $8..and I'm sure this is not "perfume" but a cheap watered down version..So disappointed. I want to cancel my membership but can't seem to figure how? I DO NOT WANT ANYMORE PRODUCT FROM SCENT BIRD AND SHOULD Receive A REFUND FOR MY LAST PURCHASE..OR AT LEAST $10 BACK. I DIDNT KNOW this was Not Perfume and they are now charging 2x+ inferior product

• Review fromNaylisha H

  Date: 04/22/2025

  1 star
  I wrote them an email 2 months ago to cancel my subscription because the pricing changed without my knowledge and still no response and they still taking my money

• Review fromJames A

  Date: 03/26/2025

  1 star

  James A

  Date: 03/26/2025

  Followed steps to cancel service, used it fir a while but the quality has gone downhill. Submitted the loopholes process of canceling the subscription to find I was billed again. Sent an email to the support team to find out that because I didnt jump through another hoop "a survey" my subscription was continued after I requested to cancel 2 months prior. Not only is this wrong and bad business, as of October 2024 its illegal via the click to cancel rule.

  Scentbird Inc.

  Date: 03/27/2025

  Hi *****! Thanks so much for sharing your experience, and we're truly sorry to hear how frustrating this has been. Thats definitely not how we want any part of your Scentbird journey to feel.We never mean to make cancellation confusing you should be able to cancel anytime directly through the app by tapping the Account icon and selecting Cancel Subscription, then following the prompts.When you email to cancel your subscription, the response you get is not a survey. You automatically get a link that gets you to the cancellation page on the website. When you're having trouble, an agent comes in to help you.I see your subscription was successfully canceled by our agent, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please don't hesitate to reach out at *********************************** Were here to help!

• Review fromDeloria D

  Date: 03/17/2025

  1 star

  Deloria D

  Date: 03/17/2025

  I have been trying to ****** my subscription. They make it impossible. There is nothing on their website to cancel only to skip.

  Scentbird Inc.

  Date: 03/27/2025

  Hey *******! We apologize you had trouble cancelling your subscription. We never mean to make canceling tough. You're able to cancel your subscription at any point in time. You can easily cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. Well take care of it for you.Reviewing your account, I see your subscription was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please don't hesitate to reach out. Were here to help!

• Review fromKelly B

  Date: 02/20/2025

  1 star

  Kelly B

  Date: 02/20/2025

  I didn't even know what Scentbird was until fraudulent charges kept showing up on my credit card. I have never seen an ad for this company, let alone placed an order. I have had to replace my credit card 3 times because of recurring fraudulent charges. When I reached out to Scentbird customer service, they said they could not find an account and to contact my bank. Either this company is a scam, or they do not have a handle on their data security - either way, zero stars.

  Scentbird Inc.

  Date: 03/27/2025

  Hey *****! Thank you for flagging this. We're really sorry that this happened. No one would like to have their details used without their permission.Scentbird has no way of obtaining your personal information and creating an account without your input. This can only be done by an unknown third party.If you were charged, we recommend reaching out to your bank, reporting the transaction, and canceling the card. I'd also recommend changing your online passwords to keep your personal data secure.Again, we're so sorry this happened. Please let us know if you have any additional questions or concerns, please reach out through our support email at ********************************** it will be a pleasure to help.

• Review fromRenee P

  Date: 02/19/2025

  1 star

  Renee P

  Date: 02/19/2025

  This company is fraudulent. I've cancelled my membership and canceled my account three times. They keep charging my account. This is a very bad business and should be put out of business.

  Scentbird Inc.

  Date: 03/27/2025

  Hey *****! So sorry you were having trouble canceling your subscription. Canceling should be easy and *************** can only be charged if you have an active subscription. If you're charged, that would mean your subscription is still **********'re able to cancel your subscription at any point in time. Canceling your subscription will ensure that you are not billed again, but you'll still receive any final shipments that have already been paid for.Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts ********* can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

• Review fromBarbara S

  Date: 01/25/2025

  1 star

  Barbara S

  Date: 01/25/2025

  Want to cancel,it won't let me cancel. Don't want it!

  Scentbird Inc.

  Date: 02/12/2025

  Hey *******! We apologize you had trouble cancelling your subscription. We never mean to make canceling tough. You're able to cancel your subscription at any point in time. You can easily cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. Well take care of it for you.We see your subscription was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please don't hesitate to reach out. Were always available to help!

• Review fromHakan Y

  Date: 12/23/2024

  1 star

  Hakan Y

  Date: 12/23/2024

  I have never signed up for scentbird to receive any products whatsoever. They reached me via whatsapp and as soon as I messaged back who is this? It was too late. They signed me up already. They got my fullname-date of birth-email address by hacking my phone. This happened in September, four months now, I received samples of colognes. I tried calling, sending emails to cancel it but no luck, cant reach anyone. Also, I was able to login to my account on their website and searched for order history, it shows all the cologne bottles they say they sent to me but all I received was samples. Another thing I noticed was the payment method, its been paid by a discover card but I dont own any discover card. So overall, they are big time scammers and I dont know how I am going to get rid of them!

  Scentbird Inc.

  Date: 02/12/2025

  Hi Hakan! Thank you for flagging this. We're really sorry that this happened. No one would like to have their details used without their permission.Kindly note that Scentbird would never contact you via WhatsApp, and we only communicate through our official channels like our support email, *********************************** and our official social media ******************************* has no way of obtaining your personal information and creating an account without your input. This can only be done by an unknown third party.If you were charged, we suggest reaching out to your bank, reporting the transaction, and canceling the card. We'd also recommend changing your online passwords to keep your personal data secure.We were able to find the active subscription associated with your email address and cancel it, so you're not receiving any more packages you didn't order.Again, we're so sorry this happened. Please let us know if you have any additional questions or concerns by reaching out through our support email it will be a pleasure to help.

• Review fromErin S

  Date: 12/16/2024

  1 star
  I subscribed to this ScentBird company and received pricey perfume samples. When I opted to Unsubscribe, which Ive done 5 times now, they continue mailing me more and billing my credit card. I write Refused Return to Sender on the unopened packages, yet the insanity continues. Now Im changing my credit card number to be done with these scammers.