Reviews

This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scentbird Inc.

  158 W 27th St Fl 11 New York, NY 10001-6216

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  Drift Goods

  590 N Kays Dr Ste 110 Kaysville, UT 84037

Review Details

• Review fromAmanda D

  Date: 12/16/2024

  1 star
  Scentbird is a pesticide with rude snobby customer service. Ive had them for 9 months, only one fragrance was legitimately Versace. They would cancel my order and replace it with something expensive and terrible. I had ordered Parfum de ***** and waited all year and never got it because they kept pushing it forward in the cue, replacing the perfume with Confessions of a Rebel (which was terrible). I think they lie making it appear as if they have that perfume in stock, but once its in your queue (that they have complete control over to manipulate and abuse), they will replace your order with something else, preferably something with a $10 surcharge attached to it. They dont have a real person to chat with, if so, a very ineffective representative that uses AI bot rhetoric at the very least. They dont give refunds and they dont take accountability. They are greedy liars on the other end. Ill probably have more fun success going the traditional route- taking a trip to the mall, finding or discovering the perfume I really like and just buying a small amount of that if available and save up if I dont have the money. Its better than receiving 10 vials of nasty scents from the Scent-fairy that just crowd up your bathroom drawer and never get used because those werent the perfumes you originally asked for. From what I paid all these months of Scentbird bad orders, I could have saved up for a really nice bottle of perfume (*****, plus occasional $10 surcharge x 9 months = yeah, probably a reeeally nice perfume that would last longer than all those vials i spent on put together)

• Review fromBarry H

  Date: 12/02/2024

  1 star
  I have received three months of Scentbird fragrances. I have contacted them twice via emails regarding this subscription and have never received a response from this company.I NEVER signed up for any subscriptions within this company.Mysteriously after the second time trying to contact them via email. I received a email saying that my scent was delivered from my email that hasn't been used for years which I thought which was disabled.This was the first email that I have received from the company looking at their website. It says that I would receive an email each time I would be billed or that a scent would be sent to me which I have not received anything. I would have been on top of it much faster if I would've received anything from them.Again, I never signed up for this subscription nor would I want a subscription.I do not know how it's being billed. None of my credit cards have been charged. I feel that this is a Fraud / Scam.I have contacted my local police department regarding this Fraud / Scam and have completed a complaint towards this company. *******

• Review fromKiyo S

  Date: 12/02/2024

  1 star
  I had a subscription with them for about 1 year and then decided it wasn't for me. they make it extremely difficult to cancel your member ship. They made you email support which I did yet all they did was put a temporary pause on my account and it seems that my subscription is active again I just emailed them again and have not heard back. You should avoid it at all costs, the product is ok at best and the service gets a negative score

• Review fromChristina S

  Date: 11/22/2024

  1 star
  When signing up I only chose one fragrance to try. I received confirmation of the exact amount that I would be charged which was $8.23. Reviewing my credit card statement I am charged 2 additional fees that I did not authorize $21.60 and $16.17. STAY AWAY FROM THIS COMPANY!!

• Review fromSonya A

  Date: 11/21/2024

  1 star
  This company DOES NOT have a telephone#! No customer service should be the first red flag. I was over charged after being over charged. Email is the only recourse and the representative that finally responded "assured" me that I had treated myself to an upgrade. I did not. Somewhere in the barrage of emails that I began to recieve after the initial order Scentbird somehow perceived/interpreted that I CHOSE to pay Extra and overdraft my bank account. I would not, did not knowingly upgrade and that's FACTS because the 2 previous scents were actually gross, cheap smelling and I was actively trying to cancel the subscription (NOT an easy task) when the charge went through. Essentially, 1 $16 subscription turned into $65 for a little cRappy GENERIC half full perfume dispenser. Yuck and shame on this company. Please do something BBB.

• Review fromSpunky O

  Date: 11/21/2024

  1 star
  After unsubscribing more than 5 times and leaving several messages, they still keep leaving me emails about specials and get me to buy items. I do NOT want to be affiliated with this company anymore and I've had enough of them sending emails to my phone! This company does not respect my complaints!

• Review fromandrea r

  Date: 11/01/2024

  1 star

  andrea r

  Date: 11/01/2024

  You have to cancel by email, not an easy button. That should be ILLEGAL. Super greedy and scummy.

  Scentbird Inc.

  Date: 11/13/2024

  Hey ******! Hey ******! So sorry you were having trouble canceling your subscription. Canceling should be easy and stress-free, and you don't have to do it via *********'re able to cancel your subscription at any point in time. Canceling your subscription will ensure that you are not billed again, but you'll still receive any final shipments that have already been paid for.Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts ********* can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

• Review fromBrianne L

  Date: 10/08/2024

  1 star

  Brianne L

  Date: 10/08/2024

  Buyer beware. They will take your money, scene you faulty products. When you try to cancel there is no customer support.. they direct you to email and do not confirm so they get away with stealing your money over and over. Not worth it at all.

  Scentbird Inc.

  Date: 10/09/2024

  Hey *******,We apologize you had trouble cancelling your subscription and if you received a defected product.If you ever receive a defective product, just reach out to us at *********************************** and we'll replace it for you immediately at no additional charge. Canceling should be easy and stress-free. Just tap the Account icon on our app, hit Cancel Subscription, and follow the steps.If you're stuck, you can also just reach out to us via email or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

• Review fromMatt P

  Date: 10/07/2024

  1 star

  Matt P

  Date: 10/07/2024

  Cancelled the subscription many times to have withdrawals from Bank Account. Do not give service your banking information or use service. There seems to be no help to remedy the issue except an online answer service. Stay away!

  Scentbird Inc.

  Date: 10/09/2024

  Hey ****,We apologize you had trouble cancelling your subscription. We never mean to make canceling tough. You're able to cancel your subscription at any point in time. Canceling your subscription will always ensure that you are not billed again, and you'll still receive any final shipments that have already been paid for. You're free to come and leave as you please! You can make sure your subscription is canceled by checking its status on your "Manage subscription" ******** can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

• Review fromRicky B

  Date: 10/05/2024

  1 star

  Ricky B

  Date: 10/05/2024

  They are scamming everyone, I started to make a subscription, didnt even pick a scent, and my bank account shows 2 charges, cant find a company phone number nor an email address. Scentbird this is the age of cyberhacks, do you really want to play these games with people?

  Scentbird Inc.

  Date: 10/09/2024

  Hi *****! Thank you so much for leaving your feedback. We apologize for the confusion.An extra charge can only pop up when you upgrade your subscription to get multiple fragrances or add premium items for that month, but we always give you a heads-up.Your subscription creates an order automatically based on the items in the order that you have arranged them in your queue, as long as your subscription is ********** subscribers have 12 hours from the time they subscribe to choose and make changes to the item(s) in their first shipment before the order starts processing. So the subscription doesn't work like placing a one-time ********* can just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll clarify your charges for you.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.