Complaints

This profile includes complaints for iPark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  iPark

  107 W 13th St New York, NY 10011-7801

• 

  iPark

  130 Lenox Ave New York, NY 10026-2503

• 

  iPark

  215 East 24th Street New York, NY 10010-3802

• 

  iPark

  300 W 55th St New York, NY 10019-5151

• 

  iPark

  371 7th Ave. New York, NY 10001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 1 month of parking and terminated my parking contract with iPark on October 16th. My account number was/is 259/*****. I called them on ~October 13th and informed them I needed to cancel, and they then claimed to have cancelled my monthly contract and waived any other fees so long as my car was out of the lot by the end of October. My car has not been in the lot since October 16th as promised. They told me my balance was $0 and that I was all set. I have since received a statement in the mail every month which has accumulated to $1909.02 as of January 2023. Every month I have received a statement I have called them, and they tell me they have handled it and not to worry about it. However, the bills keep coming and the amount keeps going up. I am not liable for this amount in any way but they refuse to close my account properly. They have not cancelled my contract and don't seem to be aware of the situation every month I call. Every month I start fresh with this process and it never seems to get anywhere.I called 3 days ago (12/27) and the woman on the phone told me she would take care of it and call me back. She hadn't called, so just this morning (12/30) I called to follow up and she immediately gave me an attitude because "she told me she would take care of it". I have heard that for 2 months now so it is not unreasonable for me to follow up, but she said she still hasn't called because she "needs to do inventory". I don't know how this business expects me to know their internal processes, and why they would give me an attitude for inquiring about a wrongly billed $1900 balance that they continually fail to address. I am worried they will wrongfully hold me liable for it one day and need help getting my account cancelled and this balance cleared.

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by iPark regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my car at IPark/Imperial Parking (location ****************** Parking Corp.). We we returned my car had obvious damage to the front fender. I filled out the required form and was advised I would be compensated for the damage. I then received the attached letter stating my claim was denied because their assessment claimed the damage was pre-existing. This is certainly not the case. Looking for assistance.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/25/22 I parked at ****************. When I went to pick up my car after waiting 30min for it , the garage attendant asked me to come over to another area of garage. There was my car and that is when the attendant said he lost my keys, doesnt know where they are and called the supervisor. He then walked away laughing and proceeded to attend to other customers, ignoring me, smiling, I asked for a refund from the parking and he ignored that as well. I asked for an incident report and he ignored that as well. I then said I was going to call 911, the cops came and then I was able to get an incident report. The attendant (***** I think his name is) - said he spoke with supervisor and they will pay for my Uber there and back to get my spare key. Then I would have to come back the next day to get a refund for parking , and my Uber expenses. I have made several attempts to call IPARK claim department and have had zero response. I now have to get a replacement key fob which will be a couple of hundred dollars + $82 for parking + $80 total Uber costs.

• Initial Complaint

  Date:12/14/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my suv in this lot and the there suv fee at the door clearly states ***** plus tax on of the parking fee! But the cashier told me I had a super size suv and the cost would be double. Their sign doesnt upon an upon entering doesnt clarify that my suv is is super size and that theres an extra fee. So instead of $15 I had to pay $30 which is false advertising and highway robbery in my opinion. I would like my money back asap if possible.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my car at *********** ****** on NOV 4 around 4pm. At the time of the drop off, the attendant walked around the car with me to make sure there's no prior damage to the car at the time of the drop off. He was required to mark out any prior damage on the parking ticket if there was any. However, upon picking up my car, i found a 6-7" long scratch at the rear bumper. Attendant refused that it was his fault and told me to call the police. I called the police and while waiting for the police, attendant went back to his room and review the camera. He realized that he did hit my car while backing down into the basement level of the garage and asked me to file a compliant with him. I did that and have a claim # *****. It was suppose to take ***** business day to process;however, i've not heard from them and no response to my email as well.I just want them to get back to me with a settlement so i can fix the car. I don't think I should keep calling their number to ask for a status if i were the one who suffer a damaged car when i trusted this business. Either call me or email me with a settlement plan ASAP

  Customer Answer

  Date: 12/23/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by iPark regarding complaint ID ********.
  
  Sincerely,
  
  *************
  

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a monthly customer of ********************** and have been paying for a monthly spot in this garage for 22 months. The monthly fee is about $340 per month, and cumulatively I have paid over $7,500 in fees.On September 3, 2022 I arrived at the garage to retrieve my car, and upon inspecting the vehicle, noticed significant damage to the rear bumper and passenger side quarter panel of the vehicle (dents, scratches, paint chips). The garage is responsible for this damage and I filed a damage claim with the company on the same day. Although iPark is responsible for repairing this damage, over 2 months have passed and there has been no official response from iPark. I have called and left over 15 voicemail messages for the company with my claim number requesting a call back. The company is ignoring my complaint and I need to escalate this issue to ensure it receives proper attention and is resolved.iPark damage claim #: ****** iPark customer account name: *******************************

  Customer Answer

  Date: 12/04/2022

  At this time, I have been contacted directly by iPark regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   iPark called me and refuse to pay for the damage they caused. They admitted they might be responsible for the damage but claim it should be expected when parking in a garage. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************************

  Customer Answer

  Date: 12/30/2022

  At this time, I have been contacted directly by iPark regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   Not resolved. The company is refusing to fix damages they caused. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23rd, 2022 my new Audi A7 was tremendously damaged by an irresponsible attendant who worked for the iPark facility on ************************* normally park in the morning at/around 8:15 am which occurred that morning however when my car was returned to me after waiting 32 minutes to receive it, the car experience $3729.11 worth of damage to the right wheel, right door, and right tire. The attendant that removed my car from the space ignored every sensor, warning, or noise indicator and hit my car. I load the car on the driver's side (left) so I wasn't initially aware of the damage until I drove 3 blocks after and a random passerby pointed out the damage from the street. I immediately called iPark to alert them of the damage and proceed to return back to the site. 20 minutes later (due to extensive ** traffic) the manager and most of the morning crew were gone. The attendant that damaged my car was still there so I called *** police to the scene. They inspected the car, took down my statement, and instructed me and my partner to return tomorrow morning to speak with the manager -- they instructed us to call them back IF responsibility wasn't accepted. We did. In doing so, the manager verbalized to both my partner and me that he reviewed the footage from the day and CONFIRMED that the damage was actually done by his attendant. He asked me to write a statement and then offered to give me several months of free parking AND have my car fixed by IPark's collision. I have a recording of the audio conversation that took place. When I expressed my interest in waiting to take my car back to the dealership the tone of the conversation changed. After speaking with his "manager" on the phone he then agreed that iPark would "fix it" after I provide collision proof. It took several weeks to get my car in the shop, but before that occurred Ipark sent me a letter DENYING my claim despite my proof. This is horrible business ethics. I want my car damage paid in full.

  Customer Answer

  Date: 11/20/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by iPark regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to their location on *** **** **** ****** and it was by far the worst parking experience I have ever had in ********.they do not honor spot hero reservations. learned this the hard was as the ******* attendant there with the blue eyes was extremely rude in telling me they do not take spothero and instead of paying 36$ like what was on my spothero reservation, he demanded I cancel it or get out and charged me $80 for the day. on top of that when I returned to get my car, the same attendant threatened my girlfriend and I that we better not be filming what theyre doing. This is incredibly predatory, rude, and unprofessional

  Business Response

  Date: 10/20/2022

   

  The garage supervisor will get in touch with the customer to resolve this.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a monthly customer at ************************************************************************************ for years since I'm a resident of the building above it. Only since iPark has taken over have I had these issues. I was yelled at today by ******* for asking to pull out my car. I gave more than an hour's notice and he said I should've told him the night prior. I called at 1:45PM asking for my car at 3PM. He yelled at me to call back at 3PM and he'll see. See what?? I tried to be understanding but then he refused to give me any estimated time of when my car can be retrieved and told me I can take it or leave it. I've lived here and used this garage for years, why should *I* leave? I'm paying for in/out privileges that they don't honor. I'm paying $500 a month just to be yelled at and told I can't use my own car. This garage is packed to over-capacity every day and I'm tired of being verbally abused and still not receiving the service I paid for. I'm leaving this complaint in the hopes that they start prioritizing monthly customers and train their staff to stop yelling at customers!

  Business Response

  Date: 09/22/2022

   

  We will investigate this allegation. We will address this with our attendant to ensure that this does not happen again, if it did.

  Thank you,

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They said they will investigate the allegations, if they are true. I can guarantee that they are, and moving forward I will record every call I make to the garage. If it happens again, I will file another complaint and attach the recording.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a parking spot for 9-14-22 with Spot Hero for the location at *** ********* ******* **** owned by IPARK CORP. The facility took my brand new Lexus RX 350, with 650 miles. We checked the vehicle in with the manager, *******, who witnessed no damage on the vehicle coming in. The facility is extremely tight, appearing very difficult to maneuver large vehicles, nonetheless, they take them in. We picked up the vehicle around 5pm, had to wait a good 30 minutes for them to bring it down. Once they drove the vehicle out, I noticed the damage on the rear right panels and bumper. I obviously was upset. The manager blatantly lied to my face and told me I brought the vehicle in with damage. I called the police to help me deal with the situation, but they didnt even respond. The workers all scattered because they knew their defense was totally ********. I filled out the claim paperwork, took pictures and left, delayed by 90 minutes. When I got home I went on line and discovered a large volume of terrible reviews on both yelp and BBB, many outlining exactly what I went through. Many customers stated that Ipark attempts to not admit liability. I called their office the next day, only after leaving 3 messages did someone respond. I was told they would get back to me within 10 days. I am prepared to do whatever I need to get my vehicle fixed and hold IPARK accountable. There is no excuse for the fraud they perpetuate.

  Business Response

  Date: 09/26/2022

   

  The claims manager is investigating this claim and will reach out to the customer soon.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  The repair cost has not been made by the business. 

   

  No resolution to this issue has been made  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 11/08/2022

   

  The customer has been paid the agreed sum of $2,000. There are supporting payments documents available.

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I spent 4-5 weeks getting jerked around by this company.  My two estimates I gave them were denied. They only offered 2k, which was about half the estimate to fix the car. I only accepted this because it was cheaper than going to court. Paying half the cost of a repair is not resolution.  They do not care about the vehicles they receive in their locations. The arrogance and deception is really alarming. I will never use any of their facilities again.  The only reason I received partial payment was because I got the owner involved. This is not a reputable company. The negative reviews speak for themselves. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************