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Business Profile

Parking Facilities

LAZ Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for LAZ Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

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LAZ Parking has 8 locations, listed below.

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrived to my car on April 18th at approx 6:25pm and there was water and rust damage to my car. Reported it to the attendant on 4/18 and 4/21 and was informed to contact the *********************** at *************************** and its a land line that no one is answering. Called 311 on 4/22 at 10:55am for structure damage, water, rush, dirt, dust to the underground parking garage. 311-********. There is water and rush damage to my BMWI440 grand coupe and I'm looking for my car to be repaired by Laz Parking. Address: *******************************************************************. Vehicle Damage ticket was opened with **** ************ 4/2224 at 10:55am. **************** The owner and manager have been unresponsive in resolving getting my car repaired.

      Business Response

      Date: 04/24/2024

      We have reached out to the customer and submitted a claim for the alleged damage.  The remainder of the process is handled by a 3rd party independent company to resolve the situation with the customer.  

      Customer Answer

      Date: 04/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      ***** from Laz Parking reached out after calling him multiple times. He took my information and informed me the third party Lost capture will be in contact within 24 hours. That was April 23rd. I text ***** to follow up and he has yet to respond to my message and his third vendor Lost Capture has yet to reach out or contact me directly, regarding the damages to my car.  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 06/03/2024

      After reviewing this case, it seems that a message was sent to the customer from Loss Capture the 3rd party reviewer of the information we sent to the customer in regard to this claim.  This correspondence occurred on 4/29/24.

      The email sent to the customer (at the email address we were provided when entering the claim) also provides a phone number, and email address that they can be reached at for any further assistance.  

      Once we submit the claim to a 3rd party future correspondence and questions should be directed directly through them.  They can be reached at ************ with reference to claim number ****** as the email indicated. They can also be reached via email at ***************************** which is also indicated on the email that was sent after loss capture conducted their assessment. 

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been trying to pay our bill for the last year and have not been able to log into the account. We have tried to call the number and email the address listed for Laz parking, unfortunately we have been unsuccessful. We called to regional office and we even tried reaching out to other Laz parking locations, and to no avail we have not received a call back or even am email. It was my understanding that ******************* is the accountant for this location and has not responded to any of our email or calls.Please can someone help us, all we want to do is pay for our parking spot and bring our account up to date. The parking space is crucial to our family as we have 3 small children and need access to this spot.

      Business Response

      Date: 01/25/2024

      Good afternoon,
      ************** contacted us regarding her account, which was explained to her that was canceled since 2022.
      Please find attached the emails trail.
      The account is active since the day she contacted us, and as requested by her to be under the name of ********************* *****. 
      Thank you,

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for parking and then was given a notice that I was being fined for not paying. I've followed their instructions to contact the email to have this reviewed, sent them all the information they need, and have called several times but they don't respond. They threaten a higher fee if I don't pay by Monday.

      Business Response

      Date: 12/20/2023

      Although this person paid for a parking session, they parked in a reserved (permit only) section of the parking lot.  The customer has been cited previously for the same infraction.  The rate they paid is only for parking in specified daily parking areas.  The citation will need to stand, customer can follow signage or speak with our on-site team to assist finding an available parking space in the approved area.  Customer is also welcome to purchase a permit for access to the ****** section.

      Customer Answer

      Date: 12/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      First of all, the signage is terrible. I followed the signage as best I could. None of it is clear, and the parking lot signage is worn to the point of being unreadable.The parking lot says to pay at the kiosk. I followed signs to the kiosk and paid. The ticket says that I did not need to display the pass.

      I had previously received a ticket but also couldn't get clarification for why because no one returned my communication. So it was not "frequent" and not clear to me what the problem was.

      Secondly, I followed up on all the contact information I had on my citation including multiple emails and phone calls because the citation says that I will get an increased fee if I didn't pay until 2 days ago. It is unreasonable to give people escalating fees and not contact them back by the deadline.

      So no, I do not accept this.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a designated parking spot in NYCHA/ LAZ parking in my housing complex in Leahman housing. *** said they needed to move several cars to do some sidewalk repairs that were never done and moved us for about 6 months. i was moved to a lot that was 6 blocks from my place of residence and was told that i could not get my spot back until the work was done. i was told i had to renew for my temp space as my original spot was still not available. now i currently see new cars taking these spots in our original spaces. i have been trying to call and email for 2 1/2 weeks now with no response to my calls or emails. this is frustrating as i have seen people already lose their spots. they don't return calls and now the messaging system just rings once and you can't leave a message. i called and emailed several times and nothing. i just honestly want my original spot back and an updated permit sticker

      Business Response

      Date: 01/09/2024

      Custome have been advised that due to an upcoming construction we are unable to offer the space he had before at the moment.

      Business Response

      Date: 01/09/2024

      Custome have been advised that due to an upcoming construction we are unable to offer the space he had before at the moment.

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive got an offer in the mail from NYCHA LAZ for a parking spot at ****** gardens lot R1 space 04 on 10/6 . *** accepted and sent a payment of $340 along with my car Registration next day delivery on 10/7. I live at ************************************************. I have emailed and called countless times , reached out to even to the home office in another state . I could not get someone to figure out why I have not received a response or a sticker for my parking. I work for **** at odd hours at Long Island . Time is very precious to me especially handling mail during the peak season I am exhausted coming back to Brooklyn not being able to find any parking . ******** to barely sleeping in the car wasting gas for heat waiting for a spot to open up.I dont know what to do . Its a real hardship for me and its taking a toll on my health. Please help me.As a resolution I would like to have a parking spot in lot 3 which is in front of my building at ************************************************* Thank you kindly

      Business Response

      Date: 11/29/2023

      Good afternoon,

       

      Apologies for the delay here, we will send the permit out today expedited for you to receive it as soon as possible.

       

      thank you 

      Customer Answer

      Date: 12/10/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      attached is the parking lot I applied for that is front of my building that I would like to have. 

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday September 23 I entered a Laz Parking lot at *** ******, *********** ***** parked my car and proceeded to an unmanned Kiosk and paid a $12 parking fee using my credit card. The Kiosk didn't print out a receipt to place on the car. Feeling leery about the situation I checked with my credit card issuer to make sure the transaction went through. Once I got the confirmation, I left the parking lot and went to a nearby restaurant. A week later on September 30, I received a letter (attached) from Parking **************** Services demanding $92 for an unpaid parking ticket. I sent them a letter (copy attached) disputing the charge and sent them a copy of the credit card payment. On November 18, I received a letter from attorney ************************* attached) asking for a payment of $92 for this debt. I believe this is scam and shakedown for money. Please intervene and resolve this matter.

      Business Response

      Date: 12/04/2023

      ************** was contacted and informed that the parking notice received was an error and has been voided. No further action is required.

      Customer Answer

      Date: 12/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:11/09/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a parking offer letter from Laz parking nycha. It's been 2 months now that I've been trying to communicate with them via email and phone and it's impossible. I've already collected the money order that I sent and I haven't received a response and I've left a message with no number and nothing.

      Customer Answer

      Date: 11/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:10/30/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/01/2023 I parked in a LAZ Parking lot at **************************************************** as a tourist seeking to view the flight of the * Congress Bridge Bats. There is no signage on the lot stating the cost of parking or any timeframe. I scanned the ** Code on the sign and completed payment of $15.55. The site verified payment and listed no timeframe. I received an emailed receipt but did not believe I needed to *******. Had I read all the way to the end of the receipt I would have seen that it listed a 2-hour time limit (FOR $15.55!) Fine, but I had no clue and there was no visible signage listing payment for 2 hours. The bats ran late and then there was traffic leaving the area and I did not get out of the parking lot until 30 minutes past the allotted time. I then received a Parking Notice from Parking **************** *ervices for $92 or my vehicle would be booted. I appealed the notice in writing to LPR Appeals offering to pay an additional fee for the overage, even another $15.55. They offered a "deal" good for 14 days to pay $72 instead of $92. This is still extortive and deserves to be addressed. Tourism in ****** suffers at these practices as I will not return and live only 4 hours away

    • Initial Complaint

      Date:09/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a parking sticker in may $ ****** to renew my parking for my car license plate # ******* . I have not receive anything yet . I call everyday nobody picks up the phone or return calls.

      Business Response

      Date: 09/27/2023

      Good afternoon,

      ****** has been provided with a temporary permit and another original permit sent on the mail in order to try to rectify the situation.

    • Initial Complaint

      Date:09/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Laz Parking sent me a letter dated 8/23/2023 offering me a parking spot available located at ******* Houses NYCHA parking lot. The letter stated If they did not recieve a response within 10 business days I would be removed from the waiting list. I received this letter 8/26/2023 and I filled out the application indicating I wanted the spot and included a money order for the amount stated along with a copy of my vehicle registration and sent the letter back **** certified on 8/29/2023 so I'd know when they received it. **** indicated my letter had been delivered on 8/31/2023. Never heard anything from Laz so called their listed number at ************** to make sure my application was received and to let them know i wanted this space ASAP in case they did not recieve my application yet . Made numerous calls to this number and left messages and not once did anyone answer the phone. After contacting them through their website Contact form , I recieved an email response from a Laz representative stating my application was never received and to check back later. Over the next 2 weeks ,numerous emails and phone calls later , the only responses ive been given is my letter was not recieved and to check back later. i asked by email was it possible to speak to a representative on the phone or is there a different number or specific time to call to speak with someone. I got no response to the email but 1 day later I receive a call from a random number. Missed the call but tried to call back a minute later and got nothing. ****** left no voicemail and number is unable to be called back. 1 minute later I receive an email from Laz stating they called me but I was unable to be reached. I immediately respond to the email asking them to call me back because the number they called from cant be called back and no one answers their listed number. I recieved no response. Now I am out the money i sent them and I still don't have this spot I have been on a waiting list for YEARS for.

      Business Response

      Date: 09/14/2023

      Good afternoon ***************  We received your application and money order.  I tried to call customer and left a message that he now has a space and we can send over a permit after the payment has been processed.

      Customer Answer

      Date: 10/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      TO BBB,

      LAZ Parking has communicated with me but they haven't followed through with a viable solution on their end. It's been over a month , they promised to email me a temporary parking permit which they still have not and they still haven't sent me the actual permanent sticker permit in the mail so I have no proof whatsoever that I'm supposed to be parking in that lot. As soon as they issue me a permit I will gladly notify all parties that this issue has been resolved but until them I'm not satisfied with the outcome.

      *********************

       

      Business Response

      Date: 10/02/2023

      Good afternoon,

      We apologies for any inconvenience this may have caused, we have sent you the temporary permit in a separate email and have added you to be reprinted as well.

      Thank you. 

      Customer Answer

      Date: 10/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    LAZ Parking is NOT a BBB Accredited Business.

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