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Business Profile

Parking Facilities

LAZ Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for LAZ Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

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LAZ Parking has 8 locations, listed below.

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Because of the legal limitations I have as a *********** resident, I cant park my car on the street and I need to use LAZ parking. Laz has continued to raise the price by over 22% in the last 2 years and the operation has been declining. People double park in the garage which forces me to park on the street and then move my car in the morning so I dont get a ticket even though I pay for parking at LAZ. They said they have upgraded their gates but they never work properly and people get stuck. More recently they added an additional service charge that wasnt disclosed and they wont find time to talk to me about it. If I worked like they do, I would be fired from my job.

      Customer Answer

      Date: 07/15/2023

      Better Business Bureau:

      At this time, I have not been contacted by LAZ Parking regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My elderly mother *************************; who lives at *********************************************************** (******* ******* has been waiting on her parking sticker for over several months now. NYCHA/ LAZ Parking have been not returning calls or mitigating the pain and suffering of elderly people who have to walk several blocks to get home. My mother is seeking to obtain her sticker ASAP and NYCHA/ LAZ Parking have been taking advantage of this. They have collected the funds several months ago but have not given out the parking stickers for my elderly mother to park near her home.

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a NYCHA parking and they gave me a location with someone in the spot I called them and they said well sorry if that person has a permit we cant do anything so they were going to fix the issues a whole month later the gave me another spot that someone else was parked in with an expired ticket in it. I called again and again they said they cant do anything!! So I called to complain and they keep hanging up on men ******* is sooo rude! That place is a scammmm

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rent a parking space at LAZParking's *** ********** garage in ***. On or about March 19, 2023, I saw that my car had been damaged at the garage - specifically, a vertical dent in the back left side. I spoke with the on-site LAZParking attendants and the damage appeared to be from the lift the garage uses for the cars. These lifts are only operated by LAZParking staff, not by car owners. I had taken the car out on March 17th and saw no damage at that time so we knew the damage took place between March 17 and 19. I requested video footage of the car from those 3 days - as the garage is monitored by cc security cameras 24/7 - to determine how the damage took place and was ignored. The on-site staff told me the manager, ******, would arrange for repair, however, despite multiple reach out's, ****** has refused to communicate with me in any way. As LAZParking caused this damage, they need to pay for it. As I said to the staff, I would like to keep costs reasonable and am fine with them arranging a repair. I cannot continue to wait while LAZParking Management refuses to respond, potentially causing further damage to the car.

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I'm a current NYCHA resident and applied for a parking space in my development. I applied two going on three years ago, and nothing. I tried contacting Laz parking's customer services number, but no one answers the phone or responded back to me. I have been complaining for months and have gotten nowhere. I was told by one associate that I was on a long waiting list to get a spot, but a gentleman I encountered ****** a spot before me, and he had just moved where I live, and I find it strange how a person who just moved here less than a year ago gotten a spot. I believe there's something going on or special treatment but either I don't like it. Something needs to be done. I truly believe I deserve a spot where I live since I've been waiting on this list for over two years and have been living there for over 15 years.

      Customer Answer

      Date: 04/22/2023

      Better Business Bureau:

      At this time, I have not been contacted by LAZ Parking regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/27/2023 we parked at the *************************** location of Laz Parking in ***. The online published rate was $18 for 6 hours, 1-7 pm. When we picked up the car at 5:54 pm, the attendant refused to honor the rate and instead charged us &***** + tax. This is a bait and switch tactic and the consumer has no recourse, as their vehicle is being held for ******. I am requesting a refund of the overcharge and an investigation of this location.

      Business Response

      Date: 03/06/2023

      We sent an email to the customer requesting the reservation ID and receipt of payment at the location. Im awaiting on a reply from the customer.

      Customer Answer

      Date: 03/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I did not receive an email from the business requesting any additional information.

        

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 03/13/2023

      Customer was called and was explained that she didnt book a reservation. She was charged the right amount by the staff at the location, but she wanted to be honored the online rate.

      As a courtesy, we offered her comp parking on her next visit to the location.   

      Customer Answer

      Date: 03/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Name is ***** and Im a NYCHA RESIDENT for 23 yrs Ive been parking my vehicle in NYCHA LOT FOR *********************************************** a parking permit in a timely manner which cost me over two hundred dollar to get the boot off my car I cannot get no response from them to help me with this matter

      Business Response

      Date: 02/14/2023

      Customer has been contacted, she applied at the beginning of renewal season and was added to the waiting list instead of renewing for the new cycle, we provided her with instructions are assisting her thru the process of getting the parking space back.

    • Initial Complaint

      Date:02/09/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello hope all is well , I have been having several issues with the parking lot company that services my building complex. I have been paying $224.12 monthly for roughly 4 months , however Laz Lot parking refuses to acknowledge my emails, phone calls, and voicemails. The director of operations who is in charge of giving the key fob to properly enter , and leave the parking as the customer pleases has yet to provide this key fob . So I am paying for a service, and I literally cannot use the parking space assigned to me. I spoke with my ***************** , but apparently this has nothing to do with them. I have no idea what else to do with this situation , and would really like either some guidance or a resolution. I have plenty of documents to support my claim. For example emails, phone calls, and letters sent to the business address.

      Customer Answer

      Date: 03/05/2023

      Better Business Bureau:

      At this time, I have not been contacted by LAZ Parking regarding complaint ID ********.

      Sincerely,

      *************************

      Business Response

      Date: 03/06/2023

      The customer has been contacted by management and was given his key fob. 

      Customer Answer

      Date: 03/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I have never been given a key fob , ***************************** director operations and safety for ***/** region has not given me a key fob. She refuses to answer the phone, respond to text messages , and emails. I have been paying for this particular parking space already 5 months without being given the key fob. My account number is ********* why would I even be wasting my time and reporting this issue to this particular agency ? You guys have to do a better job and come to the realization that you there is a  lack of  communication. I have proof that no key fob was authorized and given to me not only by the super of my place of residence but also the project manager. As well as several emails and text messages with the director of operations and safety clearly stating that no key fob has been given to me. What I want is to be given the key fob as well as compensation for all the months I could not use my own Parking space is that so hard to do ? What you guys are doing is a clear breach of contract and I have tons of evidence against you in fact it supports my claim. Look at yourself in the mirror and do better !

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, My name is ********************************* I purchased a parking ticket at the *************************************************** Parking Garage. The ticket was for $10 on January 8th 2023. I just needed to get the receipt for this transaction. Please let me know if you need any more information from me. Thank you,

      Business Response

      Date: 02/11/2023

      Good morning,

       

      Customer reached out and was receipt was sent on 2/10/23 at 3:39pm.  See attached.

       

      Please let me know if you need anything else.

       

      Thank you. 

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Similar to several other complaints, I have been trying to cancel my subscription since November. Now LAZ is trying to charge me $750 after I informed customer service that the subscription should be cancelled months ago. **************** does not reply to emails or answer the phone. The function to cancel the subscription on the website is broken. My car has not been in the garage since October. I now have to miss work to try to meet *** in person.

      Business Response

      Date: 02/13/2023

      This customer was contacted, and everything has been resolved. 

    LAZ Parking is NOT a BBB Accredited Business.

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