Reviews

This profile includes reviews for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Melio Payments Inc.

  124 E 14th St Fl 15 New York, NY 10003-4170

• 

  Melio Payments Inc.

  69 Mercer St New York, NY 10012-4440

Review Details

• Review fromCarmen B

  Date: 03/31/2023

  1 star
  I've been waiting 17 days for a 3 day ACH payment from a company that owes me money. My company is a subcontractor. The prime contractor already sent the money, so it is hung up with Melio. The latest news I got is that the money is held ** in compliance. What sort of compliance is a simple ACH payment to and from two legitimate companies. The transaction amount is a little bit over $8,500.

• Review fromJason S

  Date: 03/17/2023

  1 star

  Jason S

  Date: 03/17/2023

  FRAUD. This company is scamming clients. I created an account to pay a vendor and money was taken from my account and my vendor still has not been paid. There is no one you can talk to, and its impossible to delete payment information from your own account.

  Melio Payments Inc.

  Date: 04/03/2023

  Hi *****, thanks for sharing this feedback. We would like to investigate this issue further. We cannot find any correspondence with your information. Please email our support team with "BBB: urgent" in the subject line and we'll be sure to get to the bottom of this. Please know this is of top priority to us. Best, Team Melio

• Review fromJeatt B.

  Date: 02/17/2023

  1 star

  Jeatt B.

  Date: 02/17/2023

  My melio account was hacked and over $10k stolen from our small business. Melios customer service was only available through IM, and when I would ask for updates, they would ask me to stop contacting them and wait for them to contact me. They sent a letter to the receiving bank asking for recouperation of the funds, and then closed the case after 30 days of the other bank not responding. What a way to protect your customers. I highly recommend avoiding this third party payment system, as they offer basically no protection to their customers. This rewards criminals, and hurts small business owners.

  Melio Payments Inc.

  Date: 05/22/2023

  Hi *****, thank you for sharing this feedback and we acknowledge how frustrating this experience can be. We see our compliance and support teams have been in touch via email in an attempt to resolve this issue. Pursuant to Melio's terms of service, customers are responsible for all activity that occurs in association with their Melio account and are responsible for safeguarding their password and other authentication details. In this case, Melio has attempted in good faith to recover the funds, but these efforts have unfortunately not been successful. Melio cannot guarantee a specific outcome and cannot guarantee the restitution of lost funds in the case of fraud. If you require any further assistance, please do not hesitate to reach out to our support team who can be reached via live chat 9am- 8pm EST, Monday-Friday.
  
  Best,
  Team Melio

• Review fromAshley S

  Date: 01/26/2023

  1 star
  HORRIBLE customer support. We are now having to request a copy of EVERY check Melio has printed because they are not entering the same information into the memo line of the check that we are. As of this morning the support personal have ask me to send them the copies of the checks THEY sent me three different times, and claim that we never entered anything into the memo line.

• Review fromDanielle C

  Date: 01/25/2023

  1 star

  Danielle C

  Date: 01/25/2023

  FRAUD!! They took money from our account and paid a different vendor through a debit card and refuse to reverse the payments.

  Melio Payments Inc.

  Date: 05/22/2023

  Hi ********, thank you for sharing your feedback and we understand how frustrating fraudulent cases can be. Rest assured, we do take inquiries related to fraud seriously and throughly investigate these cases. We've taken a look into your support interactions and we see that you have actively communicated with our Support Team throughout the investigation for your case. We have also fully reimbursed your account for the fraudulent charges in February 2023. We can confirm the issue has been addressed and resolved. Please feel free to reach out to ** directly via live chat if you need any further assistance. Our Support Team is available Monday through Friday from 9am to 8pm EST.
  
  Best,
  Team Melio

  
  

• Review fromron p

  Date: 01/25/2023

  1 star

  ron p

  Date: 01/25/2023

  Funds not transfered on the day that the automated email states. Tried to contact them then Melio changed the fund date to the day previous. Still no response from anyone. Have decided that ****** postal service is a faster option to get funds. Seems to me they sit on funds to collect interest of someone elses money.

  Melio Payments Inc.

  Date: 05/22/2023

  Hi ***, thanks for sharing this feedback and we apologize this has been your experience. We understand the importance of timely fund transfers and and acknowledge the frustration caused by any delays or insufficient communication. Weve taken a look into your interactions with our support team and we see that you have received an email explaining the reason behind the payment delay, which was attributed to a processing error. Nevertheless, we recognize that our team could have communicated this information more effectively. Please be assured that we take this matter seriously and are actively addressing it internally. We appreciate your feedback as we strive to improve our communication processes and ensure a more seamless experience for you in the future.
  
  Best, 
  Team Melio
  

  
  

• Review fromDan O

  Date: 01/10/2023

  5 stars

  Dan O

  Date: 01/10/2023

  It's working well for us.
  Just got off a chat with one of their tech support people (*****), who solved my problem and made me laugh at the same time. Tech support that's not only competent but doesn't make you hate the process at the same time... that's a rare thing.

  Melio Payments Inc.

  Date: 01/11/2023

  Hi ***, thanks for sharing this review. We're happy to hear you had a great experience with Melio and that ***** was able to kindly solve your issue. We will be sure to pass this along to our support team. Best, Team Melio

• Review fromBrooke M

  Date: 01/09/2023

  5 stars
  I have contacted Melio twice in one day and both times the reps were super helpful. The first was named ****** and the second was ****. Both ladies helped me locate a bill payment that did not get delivered to the vendor. In one instance the bill payment needed to be refunded to the bank account and in the other instance, the check needed to be reissued. My requests were taken care of in a timely and proficient manner.

• Review fromKristine L

  Date: 01/04/2023

  5 stars
  Yes the payments are slow. I figure this in when I set up my *** deposits. But their customer service is excellent. I had a problem with a mistake I made setting up a deposit and ***** had me sorted out in a minute. Other direct deposit services cost $ and I use Melio to pay myself from my (online business bookkeeping software) into my personal account to keep everything square. As long as you're patient, or can plan well, there's not a problem from what i have seen, and i've sent half a dozen payments so far without issue.

• Review fromScott O

  Date: 12/29/2022

  1 star
  Worst support ever. No way to actually speak with a support rep. ********** is via chat. They cant answer any questions and the integration with QB Desktop is terrible.