Reviews

This profile includes reviews for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Melio Payments Inc.

  124 E 14th St Fl 15 New York, NY 10003-4170

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  Melio Payments Inc.

  69 Mercer St New York, NY 10012-4440

Review Details

• Review fromKate B

  Date: 10/25/2024

  1 star

  Kate B

  Date: 10/25/2024

  It feels like ages since I scheduled my payment. It sat in pending for days. I reached out. The chat girl said "it's being verified". They sent an email asking for docs. I attached the doc back. That's it. Silence. Crickets Meanwhile my business is hurting. There is no way you can attach a doc on the website. **************** is unresponsive. They leisurely start work at 9am EST. Unbelievably frustrating. One star. Would not recommend.

  Melio Payments Inc.

  Date: 11/13/2024

  Hi ****, 
  
  We're sorry to hear about your frustrating experience with our service. We understand the impact that delays can have on your business, and we sincerely apologize for the lack of communication and support you've encountered. Your feedback is invaluable, and well be sure to pass this feedback along to our internal team.
  
  Feel free to email us at ********************************* and we'll prioritize resolving your issue as quickly as possible. Thank you for your patience, and we truly appreciate you sharing your concerns.
  

• Review fromAthena B

  Date: 10/17/2024

  1 star
  They are starting to charge fees for both recipients and payees using their service, so I have asked them to close down my payment page so that I do not get business payments with their fee deducted. They have refused to comply with my request despite my asking countless times over chat and support email over several weeks. Clearly their plan is to keep my page up so that they can deduct those fees despite my complete lack of consent to their whole new scheme. Their site has no option to close the account, including once they quietly put up a statement informing clients of this new hidden fee. Horrible, dishonest, corrupt business. I hope the BBB helps them become accountable.

• Review fromAmanda F

  Date: 10/08/2024

  1 star

  Amanda F

  Date: 10/08/2024

  Will not use again. Created account on 10/03/24, issued 2 invoices same day and they were paid same day with a note stating funds would be received by me on 10/08/24. On 10/08/24 I receive an email stating more information is needed from me by the onboarding team. I immediately reply with that information. I get on chat later to request an update on when funds will be released only to be told that more information was requested by the *****. Funny, I process the accounting for one of the payors and did not receive anything to that email requesting more information. I reach out to my other vendor and they also had not received a request for more information. Funds have not been removed from the payors accounts either but support won't cancel the transactions.

  Melio Payments Inc.

  Date: 10/17/2024

  Hi Amanda,
  
  Thank you for sharing your feedback with us. We're sorry to hear about your negative experience and  would like to offer further clarification regarding our compliance process. It's important to understand that all payments processed through Melio undergo a compliance review to ensure adherence to regulatory standards. If our Compliance Team requires additional information from you or your payor, they will reach out directly. Our records show that our compliance team reached out via email on 10/08 to request more information and on 10/10 they notified you that they successfully verified your account. We understand that this process may have not gone smoothly for you, and we will certainly pass your feedback along to our internal teams. If you have any further questions or concerns, please don't hesitate to contact our compliance team directly. We apologize for any inconvenience this may have caused. 
  
  All the best,
  
  Team Melio

• Review fromRichard A

  Date: 10/07/2024

  1 star

  Richard A

  Date: 10/07/2024

  I would rather give no stars. I have been a customer as a small business owner getting payments on time for schedule days have never been a problem until now. No phone to call for support. Payment was suppose to be processed on October 3rd 2024 and now its the 7th still no deposit from the same vendor for the pass 2 years. Now i get a Message - "Our team will contact you via email to finish verifying your details. Until then, any scheduled payments will be on hold" There is nothing to verify everything is the same and has not changed in 2 years. I will be taking my Business to Square ! as a small business we rely on our money and the vendor scheduled paying on a date ahead of time. Now Melio is delaying me with no responds to chat or email, and the phone number is an automatic waste of time with no help.

  Melio Payments Inc.

  Date: 10/17/2024

  Hi Richard,
  
  Thank you for sharing your feedback with us. We're sorry to hear that you had a negative experience and for any inconvenience this may have caused. We would like to provide further clarification about our compliance process. It's important to note that all payments made through Melio go through a compliance review to ensure regulatory compliance. If our Compliance Team needs more information from you, they will contact you directly. We understand that timely communication is crucial, and we'll take necessary steps to address this internally. Our records show that our team reached out on 10/13 to let you know they verified the account. If you have any other questions or concerns please reach out to us at [email protected], we're here to help! 
  
  All the best,
  Team Melio
  

• Review fromheba g

  Date: 10/02/2024

  1 star

  heba g

  Date: 10/02/2024

  **************** is not helpful and not able to resolve anything. Long pauses between replies but if you don't reply right away they close the chat. Really slows us down as a business.

  Melio Payments Inc.

  Date: 10/03/2024

  Hi Heba,
  
  Thank you for sharing your experience with us. We sincerely apologize for the frustration this has caused and for the delays in communication. We understand how important timely responses are, especially when it impacts your business.
  
  Your feedback is invaluable, and well use it to improve our support process and ensure a more seamless experience moving forward.
  
  If theres anything specific still unresolved, please reach out to us at *********************************** and well be happy to investigate further. We appreciate your patience and understandingwe're here to assist!
  
  All the best,
  Team Melio

• Review fromBobby S

  Date: 09/19/2024

  1 star
  Melio's customer service is horrible. There is no phone number you can ever call. The chat is a joke. They keep you waiting for 30mins before anyone is available to talk to. After waiting, the rep takes 5 minutes in-between every reply and eventually just tells you that they can't do anything helpful for you and can only escalate the issue. They then tell you to look for an email within 24 hours and then they close the chat, ending the communication channel and preventing you from sending any follow up messages. This should be illegal and you should AVOID USING MELIO.

• Review fromKelly B

  Date: 09/09/2024

  1 star

  Kelly B

  Date: 09/09/2024

  I am a small business owner and depend on my cash flow to keep things running. Unknowingly, my client chose to use Melio to send me an ACH payment for the work I performed, saying you should receive payment by the next day. Melio then takes my money hostage, because I don't have an account with them, and sends me an coercive email saying, we'll release your money in 7 days or you can pay a fee, and we'll release it right now. Does this sound like a business that is providing a service? I seriously could have received a check and cashed it quicker than this scam. These types of business practices should be illegal. How are these companies allowed to operate when their execs are protected by a virtual/AI customer service wall, so you can't even confront a real person. I still do not have my money because these guys don't care about us having to pay workers, and put food on the table, right. These types of businesses are the classic example of predatory practices, like leeches, they attach themselves to our hard earn money while deluding themselves into thinking that they are providing the host with a service. However, in this relationship, there are no benefits to the host consumer just the financial parasite. Wish I could give them negative stars.

  Melio Payments Inc.

  Date: 10/03/2024

  Hi *****,
  
  Thank you for sharing your feedback with us. We're truly sorry your experience with us has been negative and for the delay in your payment. We want to ensure this gets resolved quickly.
  
  Typically, standard ACH deposits with Melio take 3-5 business days, but we understand that sometimes quicker access is needed. For this reason, we offer an optional instant deposit feature for a 1% fee (capped at $30). While payments usually process smoothly, if any unexpected issues arise, we promptly notify the payor.
  
  We're committed to making this right. Please reach out to us at *********************************** and well be happy to investigate further. We appreciate your patience and understandingwe're here to assist!

• Review fromKelly B

  Date: 09/04/2024

  1 star

  Kelly B

  Date: 09/04/2024

  Im a small business owner and I depend on cash flow when my client sends me Funds via *** I expect them at the very least within one to two days Which my bank does for free. The fact that they are now holding my incoming money for seven days and because I dont have an account with them the only way theyll release it earlier is if I pay a fee is simply just coercive tactic's not to mention unethical. What is it with these types of business that have deluded themselves into thinking that they are actually providing a service. Seriously, what are they contributing to our society, nothing, just drawing on our hard earned money like Leeches. I literally couldve gotten a check from my client and cashed it more quickly.

  Melio Payments Inc.

  Date: 09/09/2024

  Hi *****, 
  
  Thank you for taking the time to share your feedback with us. Were sorry for the delay in your payment and want to make sure we get this sorted for you. Typically, standard ACH deposits at Melio take about 3 business days. We understand that quicker access might be needed, so we offer an optional instant deposit feature for a 1% fee (capped at $30). Your payment will process as usual unless any unexpected issues occur, in which case, well promptly notify the payor. We're dedicated to making this right and sorting everything out for you. Please email us at *********************************** and well investigate this further. Thanks for your patience and ***************'re here to help!
  
  All the best,
  Team Melio

• Review fromCraig B

  Date: 09/03/2024

  1 star

  Craig B

  Date: 09/03/2024

  Melio is about to lose my business permanently. After years of sending payments to the same vendors, they are suddenly flagged for compliance issues. I get an email they can't be processed followed by another email that the fees have been charged anyway. There is no response to chat or emails for support during business hours. I'm going to have to scramble around to pay these bills another way so they aren't late.
  
  Melio has the absolute worst customer service of any company I've experienced. I will be looking for alternatives.

  Melio Payments Inc.

  Date: 10/03/2024

  Hi *****,  
  
  Thank you for taking the time to share your feedback with us. We apologize that your experience with us wasn't positive.
  
  Please know that our compliance team carefully reviews all payments to ensure that we meet regulatory standards. Once the review is complete, we approve and process payments on their scheduled processing date. If our Compliance Team needs more information from you, they will contact you directly.
  
  We understand that timely communication is crucial, and we'll take necessary steps to address this internally. If theres anything else we can assist you with, please dont hesitate to reach out to our support team on weekdays from 9am to 8pm EST, or connect with us on social media via X, Instagram, or ********. Were here for you and ready to help with any questions or concerns you may have!
  
  All the best,
  Team Melio

• Review fromZacary K

  Date: 08/31/2024

  1 star

  Zacary K

  Date: 08/31/2024

  I worked a one day gig for Playbook Sports, they sent me a payment link from Melio on Wednesday, in which I put my payment info in. On Thursday morning Melio emailed me asking if Id like to expedite my payment for a 1% and it would be delivered by Thursday 8pm PST. They have a tracker which says that my payment was completed, and in fact was not. They charged me a fee and did not deliver on what they charged me. Its currently Saturday and I still dont have the money in my account. You need an acc count to speak with the help desk and they only give accounts to businesses. If youre a company that values your clients and employees time, do not use Melio.

  Melio Payments Inc.

  Date: 09/04/2024

  Hi ******, 
  
  Thank you so much for sharing your feedback with us. We're truly sorry for the experience you've had recently, and we completely understand how frustrating this must have been. Your time is valuable, and we want to ensure every interaction and payment with Melio is as smooth as possible.
  
  After looking into your incoming payment from Playbook Sports, we see that this payment was impacted by a recent issue that prevented your payment from being expedited as a same-day payment. However, we are pleased to confirm that your payment started processing on 8/29 and was deposited on 8/30. Rest assured that the 1% expedited fee was not applied. 
  
  Our team is actively investigating this matter, and we're committed to taking the necessary steps to prevent similar delays in the future. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
  
  If you need anything else or have further questions, please don't hesitate to contact our support team via live chat or by submitting a ticket through our *********** on our website. Our team is available on weekdays from 9am to 8pm EST. You can also connect with us on social media platforms like X, Instagram, or ********* We're here for you and happy to help!
  
  Take care,
  Team Melio