Reviews

This profile includes reviews for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Melio Payments Inc.

  124 E 14th St Fl 15 New York, NY 10003-4170

• 

  Melio Payments Inc.

  69 Mercer St New York, NY 10012-4440

Review Details

• Review fromKristina S

  Date: 08/30/2024

  1 star

  Kristina S

  Date: 08/30/2024

  Horrible experience they make excuses and blame the bank when in fact it is their fault for not sending out payments this company should be investigated for fraud taking money out of someones check and saying they will send your money and it never comes! Horrible people and they don't have a phone number to call its all via text messages

  Melio Payments Inc.

  Date: 09/04/2024

  Hi ********,
  
  Thanks for sharing your feedback with us and the community. Were genuinely sorry to hear about the frustration youve experienced with your incoming paymentwe know how much it matters for your payments to arrive on time, and were sorry that this didnt go as planned.
  
  We have reviewed your payment and found that an unexpected issue prevented us from processing your payment as a same-day transaction. However, we are pleased to confirm that your payment started processing on 8/27 and was successfully deposited on 8/30. Rest assured that the 1% expedited fee was not applied. 
  
  Our team is actively looking into what happened, and were committed to making sure this doesnt happen again. Were truly sorry for any inconvenience this caused and appreciate your patience and understanding as we work to improve.
  
  If theres anything else on your mind or if you have any further questions, please dont hesitate to reach out to our support team via live chat or email on weekdays from 9am to 8pm EST, or connect with us on social media platforms like X, Instagram, or ********* Were here for you and ready to assist in any way we can.
  
  
  All the best,
  Team Melio

• Review fromKimberly K

  Date: 08/30/2024

  1 star

  Kimberly K

  Date: 08/30/2024

  I don't want to leave a single star for this company. They should not be in business. My employer sent my pay and they held it for 6 days. They offered to get it to me 48 hours faster if I paid an additional fee on top of the fee my employer already paid. This is ABSURD!! It is 2024. EFT's are instant or almost instant. There is absolutely no reason to hold money for that length of time, aside from trying to double dip. It's sad that I would be able to access my funds more quickly if I go back to paper checks. When you call for customer service, you are given a message to contact them online and hung up on. Their customer service is unhelpful and excuses any issues asking for patience. You can see by their response to other reviews on here that this is when they try to address concerns. Concerns should be addressed way before someone is leaving a bad review. Terrible company. Terrible customer service. They do not care at all.

  Melio Payments Inc.

  Date: 09/04/2024

  Hi ********,
  
  Thank you so much for sharing your feedback with us. Were genuinely sorry for the inconvenience youve experienced. We know how important timely payments are, and we regret that this didnt go as smoothly as you deserved.
  
  Typically, Melio's payment delivery times depend on the chosen method, and theres sometimes an option to expedite. After carefully reviewing your situation, we found that an unexpected issue prevented us from expediting your payment as a same-day transaction. Were relieved to confirm that your payment was successfully processed on 8/27 and deposited on 8/30, with no expedited fee charged.
  
  Our internal teams are currently investigating this matter and working to take the necessary measures to mitigate such delays moving forward. We truly apologize for any frustration this caused and are committed to making things right.
  
  If theres anything else we can assist you with, please dont hesitate to reach out to our support team on weekdays from 9am to 8pm EST, or connect with us on social media via X, Instagram, or ********* Were here for you and ready to help with any questions or concerns you may have!
  
  All the best,
  Team Melio

• Review fromKathryn T

  Date: 08/26/2024

  1 star

  Kathryn T

  Date: 08/26/2024

  if I could give them negative stars, I would. I sent a $22,000 payment to a vendor HOURS ago; paid 2.9% AND $50.00 to send it in MINUTES! I have the funds! This has happened more than once ******* T

  Melio Payments Inc.

  Date: 08/30/2024

  Hi *******,
  
  Thank you for sharing your review with us and the rest of the community - we genuinely appreciate it! We're bummed to hear about the hassle you went through with your recent $22,000 payment. After looking into it, we can confirm that there were no associated fees with your payment. At Melio, fees are only charged once a payment begins processing, so no fees are collected if it hasnt been processed yet.
  
  To meet regulatory standards, our compliance team thoroughly reviews all payments and accounts, which may sometimes require additional documentation. Maintaining these standards is our top priority, and we are committed to ensuring this for you. We noticed that your payment was under review, and there is active communication with our compliance team. Please rest assured that our compliance team is dedicated to resolving any concerns and is the best point of contact for this matter.
  
  If you have any further questions or concerns, please do not hesitate to contact us directly at *********************************** We're here to prioritize your issue and help you out as quickly as possible.
  
  Best Regards,
  Team Melio

• Review fromAndrew B

  Date: 08/13/2024

  1 star

  Andrew B

  Date: 08/13/2024

  Stay away. They are not responsive and misleading.We are a new business and have a few clients that need to pay us. We opened an account with ********************** and a couple days later they sent us an email saying that we violated their acceptable use terms and shut down our account. We reviewed the Term of use again and didn't find anything that would be considered a violation on our part. At that time, we responded back to the email provided (their compliance team) and asked them to point us to the issue so we can fix it and move forward. Never got a response.A few days later we reached out to their support team - same result - never got a response.I would not trust the company who treat their clients like this with my money.So, I suggest you stay away from Melio. There are other companies who play in the same space and are much easier to work with.

  Melio Payments Inc.

  Date: 08/15/2024

  Hi ******,
  
  Thank you for sharing your feedback with us and the community. We appreciate hearing your voice as it helps us to continuously improve. We regret that your experience wasnt as positive as expected and would love to provide more insight into the compliance process at Melio. Our verification team diligently assesses all payments and accounts to ensure that we adhere to regulatory standards while keeping you informed about the status of your account through email updates. 
  
  Upon review, we noticed that you had a support interaction on 8/5, and the communication came from an email address not linked to a Melio account. In such cases, we kindly ask that you contact our verification team directly using the email address linked to your Melio account at ****************************************
  
  Rest assured, we are committed to providing you with support and addressing your needs as effectively as possible. We look forward to connecting with you soon and resolving any outstanding concerns!
  
  All the best,
  Team Melio

• Review fromLora C

  Date: 08/08/2024

  1 star

  Lora C

  Date: 08/08/2024

  I was referred to Melio by QuickBooks. I tried to set up an appointment but it was cancelled. Melio is only interested in accounting firms with multiple clients. They refused to provide a demo for our company - the largest PR firm in SW *******. From the reviews below, sounds like a good thing they won't help us.************

  Melio Payments Inc.

  Date: 08/13/2024

  Hi ****,
  
  Thank you for sharing your review with us. We appreciate your feedback and apologize for any confusion you *** have experienced while requesting a demo. After reviewing your recent support interactions, we see that you requested a demo for vendor online bill payments with QBDT. When accessing and syncing your QBDT account to **********************, there are several factors that *** affect the sync, such as the correct subscription plans and the year of the plan.
  
  At this time, the Bill *** feature powered by Melio will be available within these versions, bringing the feature to the following three subscriptions: QBDT Pro Plus, QBDT Premier Plus, and QBDT Enterprise with the 2022 and 2023 plans. We have also reached out via email with more details about our QBDT <> Melio sync and information on its entry points. We look forward to connecting with you soon!
  
  All the best,
  Team Melio 

• Review fromRob L

  Date: 08/07/2024

  1 star

  Rob L

  Date: 08/07/2024

  WARNING: DO NOT USE MELIO PAYMENTS. WORST PERFORMANCE AND WORST CUSTOMER SERVICE I HAVE EXPERIENCED. I BELIEVE THIS COMPANY SHOULD BE FINED BY THE *** AND RECEIVE THE LOWEST APPROVAL RATINGS THE BBB AND OTHERS PROVIDE. I AM LIKELY NOT ALONE IN WISHING I COULD POST THIS WITHOUT A SINGLE STAR, BC EVEN ONE STAR IS UNDESERVED. ****** (PROBABLY A BOT) IN PARTICULAR, SHOULD BE FIRED AND THE COMPANY SHOULD BE SHUT DOWN IN MY HUMBLE BUT ANGRY OPINION. IF YOU ARE A SMALL COMPANY WHO NEEDS THINGS TO RUN SMOOTHLY AND TO WORK WITH VENDORS WHO WANT TO HELP YOU SUCCEED RATHER THAN SABOTAGE YOU, THEN RUN FROM MELIO. DON'T WALK. THAT IS MY ADVICE FROM PERSONAL EXPERIENCE.LOOK AT THEIR ANSWERS/RESPONSES BELOW. THEY PURPORTEDLY APOLOGIZE AND THEN TELL YOU TO CLICK A LINK AND TALK TO ANOTHER BOT TO RESOLVE MATTERS. UNBELIEVABLE.

  Melio Payments Inc.

  Date: 08/13/2024

  Hi ***,
  
  Thank you so much for sharing your experience with us. We're truly sorry to hear that we didnt meet your expectations, and we understand the frustration and inconvenience this has caused. Please know that weve shared your feedback with our team and want to assure you that all of our support agents are real people, here and eager to help.
  
  After reviewing your recent support interactions, were pleased to see that your issue was resolved on 8/8, with your funds successfully sent to your vendor. We know how crucial it is for your payments to be processed smoothly, and were committed to ensuring that happens every time.
  
  Weve also reached out via email to both you and your accountant because wed love to learn more about your experience and make sure everything is running as it should. Were here to make things right and improve your experience moving forward. Looking forward to connecting with you soon!
  
  All the best,
  Team Melio

• Review fromSergey K

  Date: 08/03/2024

  1 star

  Sergey K

  Date: 08/03/2024

  where is my money.? Todays is Friday. they should be oh Friday. You wrote that they will be only on Monday. Why so long my salary comes to me? My employer send on Monday and only on Fdriday night they comes to my Bank account. Terrible. Learn from Venmo how to respect customers. two days and money in a Bank account.

  Melio Payments Inc.

  Date: 08/05/2024

  Hi ******,
  
  Thank you for sharing your review with us. We understand the importance of timely payments and deliveries and are constantly working to ensure a seamless delivery experience for our customers. Regarding ACH to ACH transfers, our current processing time is 3 business days from the processing date. No worries! We have also looked into your payment and are pleased to confirm that the payment was successfully completed today, 8/5. You should see the funds appear by 8 pm local time. If you have any other questions or concerns, please feel free to reach out to our support team on weekdays from 9 am to 8 pm EST. You can also message us directly on our social media platforms such as X, Instagram, or ********* Don't hesitate to reach out again!
  
  All the best,
  Team Melio

• Review fromBill A

  Date: 07/31/2024

  1 star

  Bill A

  Date: 07/31/2024

  Melio was forced on me by quickbooks. It adds time and steps to my book keeping and payment processing not to mention daily frustration.It took away functionality from Quickbooks. I can no longer use bill pay service through my bank which had previously been integrated into Quickbooks. There is a 10 day float on my money when they write a paper check and a processing charge. So I have to write my own checks again like it's 1995 in order to make Quickbooks as functional as possible.They've cancelled ACH payments to vendors who have previously received payments but it's impossible to talk to a real person to find out why and resolve the issue. There is a recording on the phone number listed here. It directs you to their chat bot or email so it's useless.Read their responses to other reviews here. They don't listen or care about the problems they cause.Do not use Melio, you'll regret it.

  Melio Payments Inc.

  Date: 08/09/2024

  Hi ****,
  
  Thanks for sharing your review with uswe really appreciate it! Our goal is to ensure a smooth experience for all our customers, so we're sorry to hear that we fell short of that with your recent experience.
  
  Our support team is available on weekdays from 9 am to 8 pm EST. You can chat with a live agent for any assistance you may need. We'd also love to investigate your cancelled payments and the 10-day payment further, but we need more information from you. Please reach out to us at *********************************** and we'll look into these issues for you.
  
  Looking forward to getting this sorted out with you soon!
  
  All the best,
  Team Melio

• Review fromKay S

  Date: 07/26/2024

  1 star

  Kay S

  Date: 07/26/2024

  Never use this service! If i would have only come here before engaging with this company I would not be writing this review and would have saved me many days of headaches and hassle. Please I implore you spend your money somewhere else. Poor beyond poor customer service. Their 24 hr response turns into 72hrs. Every time they do respond it is vague and unhelpful. It's almost like they do not want customers. Please help me understand why such poor customer service, and low quality of customer care when people want to use your service you may as well go out of business, and save your self and others from yours. I was not even 12 hours on the platform and my account was suspended. When I tried to pay my contractors I inquired about what I can do to set up my account properly and finally after three days of calling, chatting and emailing I was told that there was nothing further than I could do, and that their decision would remain in affect. Which is fine better sooner than later. I still do not know the slightest idea what the issue is, even after reading their full terms and service.

  Melio Payments Inc.

  Date: 07/29/2024

  Hi ***,
  
  Thanks for sharing your feedback here with us and we're sorry to hear about your experience. Please be assured that our verification team thoroughly vets all accounts to ensure that we comply with regulatory standards. We would like to investigate further, but we need more details. Please get in touch with us at ********************************** and we will conduct a thorough investigation in this matter. We look forward to hearing from you soon!
  
  All the best,
  Team Melio

• Review fromJason D

  Date: 06/27/2024

  1 star

  Jason D

  Date: 06/27/2024

  Melio payments tech-support is absolutely abysmal. They dont listen, theres no ability to have a phone call or an online session. They dont provide solutions - their software crashes QuickBooks when it encounters some sort of error during a payment session. it renders your accounting software useless, and they dont care.. They give you the runaround they dont actually provide a solution. Theyre not working on the problem and theyve caused a lot of wasted time and money. If you have a choice do not use Melio all theyve done is give you the runaround. If only they could provide a phone call and online session or some sort of tech-support so we can show them how their software destroys the accounting software of QuickBooks. Maybe wed get somewhere but theyre not interested in that.

  Melio Payments Inc.

  Date: 06/28/2024

  Hi *****,
  
  Thank you for sharing your feedback; we truly appreciate it. We regret to hear about your recent experience and would like to offer some clarification and support to address your concerns.
  
  We recognize the importance of prompt communication and swiftly resolving account related issues but sometimes this takes longer with more intricate cases. After reviewing your recent interactions I can assure you that our team has escalated your account issue to our Product and Tech team. Our team has come up with a workaround for the time being and will update you as soon as their is a more clear resolution. 
  
  We appreciate your patience with this matter and know that this situation must be frustrating. If you have any other questions or concerns, please don't hesitate to reach out! 
  
  All the best,
  Team Melio