Reviews

This profile includes reviews for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Melio Payments Inc.

  124 E 14th St Fl 15 New York, NY 10003-4170

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  Melio Payments Inc.

  69 Mercer St New York, NY 10012-4440

Review Details

• Review fromJulee G

  Date: 06/17/2024

  1 star

  Julee G

  Date: 06/17/2024

  Melio provides horrendous service. They hold onto payments received from customers, they sometimes say for an extra 1% fee you can receive your money faster, but then they still hold the money. Sometimes I am sent. Link to choose to receive money faster, only to click on it and have it say, the link is expired or is no longer available. They take money that my customers send to pay my invoice, and then they hold that money for up to 10days with no explanation. It is unbelievable that they are getting away with this. And customer service is useless.

  Melio Payments Inc.

  Date: 06/20/2024

  Hi *****,
  
  Thanks for sending us your feedback; we really appreciate it. We're sorry to hear about your recent experience, and we'd like to offer some clarification and support to address your concerns.
  
  Regarding the instant payment option and the 1% fee, the availability of this option depends on the eligibility of each payment, which is why you may see it for certain payments and not others. If a payment is eligible for an instant transfer, the eligibility will last until the estimated delivery day of your payment. For example, ACH to ACH payments typically take 3 business days to deliver, so the instant payment offer will only be available for the first 2 business days, not the 3rd day.
  
  Our payment processing times vary based on the delivery method, whether it's a check, ACH deposit, or international payment. However, the 10-day delivery time you mentioned does not align with our normal delivery times. We'd be more than happy to investigate this matter further for you, so please feel free to email us at ********************************** and we'll delve into it. We look forward to speaking with you soon!

  All the best,
  Team Melio

• Review fromKenny S

  Date: 06/17/2024

  3 stars

  Kenny S

  Date: 06/17/2024

  I AM IN DEEP NEED OF HELP! MY MELIO ACCOUNT WAS DEACTIVATED IN THE MIDDLE OF CONTRACTOR PAYMENTS. MY COMPANY'S INTEGRITY IS BEING QUESTIONED BY ANGRY CONTRACTORS. I CONTACTED THE COMPLIANCE TEAM 3 TIMES AND NO RESPONSE. I NEED A RESOLUTION, I DO LOVE THE SERVICE UNTIL IT MESSED WITH MY PAYROLL. AND THAT IS PEOPLE'S MONEY I DONT PLAY WITH. PLEASE HELP ME RECTIFY THIS. MY COMPANY IS LEGIT AND FULLY RESGISTERED. LEGACY MEDIA AV BASED OUT OF *******. SOMEONE CONTACT ME.

  Melio Payments Inc.

  Date: 06/20/2024

  Hi *****, 
  
  Thank you for sharing your feedback with us; we greatly appreciate it. We understand that this experience may have been frustrating. Unfortunately, as we explained in an email to you dated June 17, 2024, we were unable to verify that your usage of Melio's services complies with Melio's  Applicable Use requirements.
  
  Best,
  Team Melio

• Review fromKara V

  Date: 06/04/2024

  1 star

  Kara V

  Date: 06/04/2024

  I used this company for a short time to pay my contractors. On two occasions I paid extra for expedited payments and the payments were still delivered in 5 business days not 2. When I reached out to customer service I did not receive a response. The time they quote to deliver payments is not accurate. I decided to stop using them and find a company that is responsive.

  Melio Payments Inc.

  Date: 06/07/2024

  Hi ****,
  
  Thank you for sharing your review with us. We appreciate all of your feedback, as it allows us to learn and implement better steps moving forward. We acknowledge and apologize for any inconvenience that you may have faced while using our service. Upon reviewing your support interactions, we see that we've received only one email, and our support agent addressed it. However, we recognize that communication challenges may arise occasionally and want to ensure you have a reliable direct line of contact for further assistance. You can reach out to us directly at *********************************** and we will ensure that an agent prioritizes your inquiry and provides a swift response. Furthermore, we are eager to investigate the two expedited payments you mentioned to ensure everything is in order. In the event of any email-related issues, you also have the option to speak with a live agent through the chat feature in the settings section of your Melio account! We can't wait to chat with you soon and work towards a positive resolution. 
  
  Cheers,
  Team Melio

• Review fromMatthew W

  Date: 05/24/2024

  1 star

  Matthew W

  Date: 05/24/2024

  Their account management services limit your ability to handle the simplest tasks on your own. Requires you to deal with their tech support, which is horrible

  Melio Payments Inc.

  Date: 06/07/2024

  Hi *******,
  
  Thank you for taking the time to share your feedback with us -- we genuinely appreciate it. At Melio, we highly value customer input as it helps us continuously improve our services. We are truly sorry to hear about your negative experience with our tech support and account management services. Please know that we are working diligently behind the scenes to continue developing a user-friendly platform that seamlessly handles account management and payments. We are eager to understand more about your experience and have reached out to you via email to gather further details. Your insights are incredibly important to us as we strive to provide you with a seamless and hassle-free service.
  
  All the best,
  Team Melio

• Review fromBilly E

  Date: 05/14/2024

  1 star

  Billy E

  Date: 05/14/2024

  Don't waste your time with this company. They don't know what they're doing. I sent a business-to-business payment (one registered corporation to another), and they denied it because they claimed it was not a business-to-business payment. They leave you scratching your head!

  Melio Payments Inc.

  Date: 05/15/2024

  Hi *****,
  
  Thank you for sharing your review and feedback. We apologize that your experience with us was not satisfactory and we would be happy to provide more information about the compliance process at Melio. Our compliance team conducts thorough reviews of all payments and accounts to ensure that we meet all regulatory standards. For smoother payment processing, we recommend submitting an invoice when creating your payment. Please be assured that our team will keep you informed about the process via email and is actively working with you towards a resolution. If you have any further questions or concerns, please don't hesitate to email our compliance team directly at ************************************** We are here to help and want to ensure that your experience is a positive one!
  
  Best,
  Team Melio

• Review fromDavid R

  Date: 05/10/2024

  1 star

  David R

  Date: 05/10/2024

  A vendor tried to pay me via Melio. The money never came. I've been going back and forth for weeks trying to resolve this issue, and I keep getting the runaround. This is not an insignificant amount of money either. I will never recommend or use Melio again and will publicly from stage tell people to stay away from Melio as well.

  Melio Payments Inc.

  Date: 05/17/2024

  Hi *****,
  
  Thank you for sharing your review and feedback. We're sorry to hear that your recent experience with us wasn't satisfactory. Please know that your satisfaction is our top priority. We've looked into your recent interactions and see that you're currently in touch with our Payment Operations team. They have already provided all available information for the payment, including the customer and sender reference, via email and we are actively working on a resolution. Our aim is to keep you updated every step of the way, and our Payment Operations team will be in touch privately to offer further support or any additional information that you or your receiving bank may need. If you have any questions in the meantime, our support team is available via live chat from 9am to 8pm EST, Monday to Friday. We'll be in touch soon and are looking forward to turning this experience into a positive one for you!
  
  All the best,
  Team Melio 

• Review fromMichelle S

  Date: 05/06/2024

  1 star

  Michelle S

  Date: 05/06/2024

  The company that represents me as a contractor uses Melio to occasionally pay out. I don't work frequently and have had few payments. The last one was a large payment and I was excited when I saw the email. In the email is a very noticeable "Get Paid Now" button which I apparently in error thought I had to click for the payment to start processing. I clicked it and then the next day, when excitedly showing my husband the payment, I saw the smaller print that said that just speeds up the payment and comes with a charge of 1%. Had I not pushed the "Get Paid Now" button, the funds would have come a whole 2 days later. WHAT IS THE PURPOSE OF SAID BUTTON OTHER THAN TO MISLEAD THOSE WHO DON'T SEE THE MUCH SMALLER PRINT?? When I tried to stop the payment less than 12 hours later, they of course told me that was not possible and the 1% would not be refunded, even partially. It always amazes me when things can happen so easily with a push of a button, but are so challenging to stop or repair. I sincerely believe this is a deceptive business practice and they are hoping everyone will s**** up so they can acquire the hard earned money of people using their service. I recommend (since they supposedly "care") changing the button to say "To Get Paid More Quickly" or just including a section that says if you want to get paid sooner, click here for info. This is so ridiculous. There's no way I would pay them $54 to get a payment 2 days earlier. Also, when this happened, it was on a weekend where they are unavailable to respond or help. This does not reflect an interest in any customer or service, only serving their bottom line. I am VERY disappointed and it has marred what was an exciting day for me. If I can opt out of using them with the company that represents me, I will do so.

  Melio Payments Inc.

  Date: 05/07/2024

  Hi ********,
  
  Thank you so much for taking the time to share your feedback with us. We understand your concern about the fee that was charged, and we want to make sure you have all the information you need.
  
  It's important to note that a 1% fee is applied to all payments received via debit card or same-day delivery, as clearly stated in the email you received and when entering your debit card information. By clicking "Get paid instantly," you're opting into this fee. Furthermore, you're prompted to confirm this again before the transaction is expedited, requiring an additional click to proceed with receiving the funds this way.
  
  We completely understand your frustrations, and we're sorry for this experience. Your feedback is invaluable, and we'll make sure to pass it along to our internal team. We're always looking for ways to improve, and your input helps us do just that!
  

• Review fromLaurie S

  Date: 05/06/2024

  1 star

  Laurie S

  Date: 05/06/2024

  Horrendus customer service. There is only chat or email available. I am a QuickBooks ProAdvisor. Two of my former clients had my information listed as a Bookkeeper on their QB Online accounts. When a new vendor (not a client) sent a link to pay a bill via Melio, it indicated I already had an account. Long story short, both QB Online clients were merged into one Melio account with my email unable to be removed. I am unable to pay any vendors through Melio even as a guest.Do not use this service.

  Melio Payments Inc.

  Date: 05/07/2024

  Hi ******,
  
  We appreciate your feedback and we apologize for any inconvenience that you may have encountered while using our services. We understand that you may have some concerns regarding our email notifications and we would like to offer some clarity on the matter. If your payor adds your email to their payment as a contact, your email address will be associated with your point of contact. We regret any confusion that this may have caused and we are here to help you with any questions or concerns you may have regarding guest payments. Please feel free to email us at *********************************** and we will be more than happy to assist you with your concerns!
  
  Best wishes,
  Team Melio

• Review fromBen P

  Date: 03/27/2024

  1 star

  Ben P

  Date: 03/27/2024

  Terrible! I set up an account to take ACH ********************** for my company. The system was supposed to be generate a unique *** where I could send clients to pay their invoices. The *** never worked. I went to customer service and got some zendesk person who knew nothing. They took my info. and said someone would get back to me to fix the problem within 24 hours. Nothing! No call, no email, no in-app messages. I can't believe this is a real business. Scary that they now have my business bank account info.

  Melio Payments Inc.

  Date: 03/29/2024

  Hi ***,
  
  Thanks for reaching out to us! We're sorry to hear about your experience and we'd be happy to take a look into this for you. As part of our commitment to safeguarding the security of our platform and our users, weve made the decision to limit some of our platforms Get Paid functionality temporarily. These measures are necessary to protect our users and ensure the integrity of our platform. In the meantime, you may experience issues with payment requests and other Get Paid functionality. Our Internal Team is working to reach a resolution for this issue as a top priority and hopes to have the feature restored to its full capabilities soon. Rest assured, we have reached out to you directly via email to offer further assistance and support with this matter. 
  
  Best,
  Team Melio

• Review fromAlex P

  Date: 03/27/2024

  1 star

  Alex P

  Date: 03/27/2024

  The worst customer service of any company I have ever seen. They just completely ignore multiple emails after they disable your account or cancel ********************** for no coherent reason. They do absolutely no due diligence and the just claim you violated their terms of service with legitimate transactions. By far the worst company in this industry. Im shocked companies like *********** even associate with them. They apparently brought their ******* level of customer service to *******. Avoid.

  Melio Payments Inc.

  Date: 03/28/2024

  Hi ****,
  
  Thank you for sharing this review with ** and wed love this opportunity to provide some clarity on our compliance process. At Melio, all accounts undergo a compliance review to ensure adherence to regulatory standards. If our Compliance Team requires additional information from you, they will reach out to you directly or a member from our ***-based support team can reach out to you. Additionally as outlined in our terms of service, Melio reserves the right to suspend or terminate this Agreement or suspend, terminate, or limit your access to, or use of, your Account at its sole discretion. Our records show that our team notified you of this decision via email on 02/27. We understand that this may not be the desired outcome, and we apologize for any inconvenience this may have caused. Well be sure to pass this feedback along to our internal teams.
  
  Best,
  Team Melio