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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 773 total complaints in the last 3 years.
    • 350 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis Risk Solutions ************************************************ continue to report inaccurate information on my CLUE REPORT/DRIVING RECORD

      Business Response

      Date: 07/01/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to purchase car insurance in 2024. At the time I was told there was something on my LexisNexis credit report making me high risk. *** also canceled my service after 20 years out of the blue. I have not had any major accidents or reasons for me to be a high risk insurance customer. Also, there is nothing on the reports from the big three reporting agencies. I filled out the LexisNexis online credit request form. They mailed a reply to my home stating they couldn't prove my identity, so I couldn't gain access to my report. I did this process several times. There also was no recourse for me to gain the information on my report except filling out the form again. I need access to whatever they have on my credit report, so I can either dispute it or repair it. How can their company claim I am high risk and ruin my ability to purchase insurance, but not allow me the ability to dispute the claim. After my information has been leaked in several major data breaches (******, *******, ********, etc...), I need to verify what they have on my report.

      Business Response

      Date: 07/01/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was referred by my Insurance agent to contact them regarding my Insurance Score and the National Credit File Report concerning filing a dispute to my increase score from an 18 to a 32. There contact number leaves you holding for a extended period pending assistance and once you begin speaking to someone the call is disconnected.

      Business Response

      Date: 06/27/2025


      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc. ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at ###-###-####. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:06/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lexisnexis have mistakenly and without my consent shared my info with insurance providers leading to increase of my monthly premium i seek justice from such practices that requires me to spend time to dispute and correct someones elses fault they have reported on my insurace report accidents that i wasnt at fault (rear ended ) and traffic tickets that i corrected and removed out of my DL record with the *** resulting in me getting declined from several insurance companies , car rental agencies and paying more on my current insurance i am a certified flight instructor that risk my life everyday teaching future pilots the *** trust me enough to fly airplanes and teach in them however i cant get a decent insurance coverage due to this kind of company

      Business Response

      Date: 06/16/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 06/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *****




       

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lexisnexis provided wrong information on a clue report to my car insurance provider. This incorrect information has resulted in assessing higher premiums on me. I have contacted them numerous times and filed a dispute (dispute case# ********). Lexisnexis continues to insist the information they have is accurate when it is not. The **** ******** who was involved in the reported accident on April 15, 2025, is a different **** ******** (not me) who lives in a completely different town with completely different parents and who has a completely different date of birth, ss#, and driver's license number than I do. I am a college student and was on ****** campus (*********, **) on that date. I want Lexisnexis to remove my name (and any other details associated with me) from this accident and clue report.

      Business Response

      Date: 06/14/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was dropped by my insurance company who I have had since I started driving due to LN credit reporting act, they have tied in not only my parents information but failure to provide me accurate information on my report, I have an attorney assigned and due to this non legit credit bureau I am faced paying $350 for car insurance with no prior, DUI or Speeding tickets

      Business Response

      Date: 06/28/2025

      LexisNexis Risk Solutions Inc. takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (‘BBB’) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumer’s data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a copy of my consumer report per the **** from LexisNexis via ********************************************************. Case Number: ******** I received a letter dated for June 1, 2025 stating I had 30 days to access the *** link provided and enter the pin sent. The pin sent doesn't work. I tried every troubleshooting step listed on the letter and website. The problem is that LexisNexis makes it impossible to reach anyone. I called the number provided on June 10, 2025 at 1:58pm and was on hold for over an half hour and the staff didn't say anything at all. The only response I have received via email is from an auto bot with no actual help. It should not be this difficult to obtain a consumer report.

      Business Response

      Date: 06/11/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 06/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      My issue hasn't been addressed and replied with a copy and paste. 

      Sincerely,

      ****** ********




       


      Customer Answer

      Date: 06/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      LexisNexis hasn't sent anything in the mail.  They also haven't sent a pin so that I can access my consumer report that I'm legally entitled to. They're dismissive and respond with generic messages and say to call different numbers which nobody answers.    

      I'll escalate the situation since LexisNexis is violating the FCRA.  

      Sincerely,

      ****** ********




       

      Business Response

      Date: 07/01/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent information to LexisNexis detailing my innocence in an auto accident 4/2023. I asked them to change whatever information they gave *********************. They mailed me back a letter stating they could not process my request due to my association with a correctional facility. I am not or have never done anything to be involved in a correctional facility.

      Business Response

      Date: 06/10/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My LexisNexis report has an at fault accident which is not correct. They refuse to answer the phone. Every time I inquire about filing a dispute online the computer takes me to obtaining the erroneous report which I do not want. I want my report fixed NOW not in 30 days. I can hire an attorney and have it handled by then!

      Business Response

      Date: 06/10/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis Risk Solutions is not delivering my requested Consumer Disclosure Report, a service they are obligated to provide. A motor vehicle insurance company erroneously tacked on two at-fault accidents onto my record/name (I believe they have a customer who I share a similar name with). When I was attempting to acquire new motor vehicle insurance, I discovered these accidents were placed on my record despite me not committing them. I pulled my official Oregon DMV driving record that shows there are zero accidents on my record and got an official letter from my previous insurance agency stating they have never had to go through a claim from myself. I was told that in order to remove these off my record, I had to go through the Consumer Disclosure Report from LexisNexis. However, I filled out the form two months ago and have not received the documents so I can dispute the "accidents" on my record. I also attempted to call them to contact a service representative but was on hold for hours.The lack of action from LexisNexis is causing me emotional and financial harm, forcing me to pay hundreds of dollars extra a month than I should pay.

      Business Response

      Date: 06/11/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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