Complaints

This profile includes complaints for We Scribe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  We Scribe Corporation

  New York, NY 10016-4325

  
• 

  We Scribe Corporation

  1915 NE 45th St Ste 205 Ft Lauderdale, FL 33308-5100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just Got my 2nd unsolicited *********** in the mail. Called GQ support only to find out that they can stop the delivery but not the subscription . To stop the subscription I have to call We Scribe directly the 3rd party subscriber. I called only to her a voice recording that they were closed for the holidays starting 12/16 but giving no restart date. Unbelievable

  

  Business Response

  Date: 12/24/2024

  We are writing in response to Case# ********, filed by ***** ****. We would like to offer our sincere apologies to *** **** for any inconvenience this subscription has caused him.  Although our office closes every year for the Holidays, we still maintain methods of communications and provide responses as soon as possible. We trust he will find closure within this response and will be satisfied with the resolution.

  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our Holiday closure greeting provides the caller with closing and re-open dates. We provide the caller with the ability to leave a voice mail message, as well as our email address of ************************************ and our texting number ************ to use in the event immediate assistance is needed. As stated above, all systems of communications are monitored and attended daily.

  Prior to receiving this notice on Monday, December 23rd,2024, ***** **** contacted We Scribe via our websites Contact Us section on December 19th, 2024. We Scribe received his request at 6:57 PM Eastern Time outside of our regular business hours of Monday to Friday, 9 AM to 5 PM Eastern Time. *** ***** request was addressed the next day, Friday, December 20th, 2024. An email confirming the cancellation and placement on our Do Not Promote list was sent to him on 12/20/2024 at 2:48 PM Eastern Time. In our response, we advised *** **** that he may still receive additional issues. This is due to the publishers production schedule and out of our control.
  

  In the event *** **** did not see our email response to his request, we have included it with this response.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 2 issues of ************* OCT, NOV 2024 - that I did not subscribe to or want. I contacted ** only to be told that We Scribe was managing the subscription, and that they (**) could therefore not cancel my subscription or tell me how it was being paid for. We Scribe has apparently obtained my information without my consent and used it without my consent to initiate a subscription without my consent. ** provided me with a phone number for We Scribe, but in order to cancel, We Scribe wants to harvest personal information that I do not wish to share. I'm happy to provide the ** subscription number on the magazine, which should be sufficient.

  

  Business Response

  Date: 11/18/2024

  We are writing in response to Case #********, filed by ***** *******. We would like to offer our sincere apologies for any inconvenience this subscription has caused.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of *********** upon receipt of this request, confirmation number ******. *** ******* can expect to receive 2-3 more issues as it takes several weeks for the publisher to process the cancellation. An email with this information has been sent to the address provided.
  
  We Scribe placed ***** ******* on our Do Not Market list which is maintained in perpetuity. We hope ***** finds satisfaction with this response and we welcome him to contact us by email ************************************ by phone ************ or by text ************ should there be any additional concerns.All emails, voicemails and text messages are responded to during regular business hours of Monday through Friday from 9 AM to 5 PM Eastern, excluding Holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 11/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I randomly started receiving ************ Which I had never signed up for nor requested. Upon calling ** directly I was told that We Scribe, had sent the request. A company I have had no contact with nor have heard of.The representative I spoke with from ** stopped the subscription and suggested I contact We Scribe for more detail. Based upon several post here and else where it seems common place for this Business. I dont feel comfortable contacting this company, based upon how they solicit business without knowledge or consent.

  

  Business Response

  Date: 11/14/2024

  We are writing in response to Case #********, filed by ******* ******. We would like to offer our sincere apologies for any inconvenience this subscription has caused.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of *********** upon receipt of this request, confirmation number *******. *** ****** can expect to receive 2-3 more issues as it takes several weeks for the publisher to process the cancellation. An email with this information has been sent to the address provided.
  
  We Scribe has placed ******* ****** on our Do Not Market list which is maintained in perpetuity. We hope ******* finds satisfaction with this response and we welcome him to contact us by email ************************************ by phone ************ or by text ************ should there be any additional concerns.All emails, voicemails and text messages are responded to during regular business hours of Monday through Friday from 9 AM to 5 PM Eastern, excluding Holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving magazines from Wescribe that I did not subscribe to (Vogue and Architectural Digest). Not sure how these are being paid for. Unable to contact *** tube by telephone or email

  

  Business Response

  Date: 08/30/2024

  We are writing in response to Case Number ******** filed by *******************************. We would like to offer our sincere apologies to ******************** for any inconvenience this subscription has caused her. We trust she will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. We Scribe does not have any record of an email or text message from *******. We did receive her voicemail and in return left her a message requesting the information needed to comply with her cancellation petition.
  
  Our office processed the cancelation of **************s upon receipt of this request, confirmation number *******. ******************** can expect to receive additional issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation of ************** has been sent to the address provided. ARCHITECTURAL DIGEST expired early August and SHAPE magazine expired December 2021.
  
  We Scribe has placed ******************************* on our Do Not Mail list which is maintained in perpetuity to ensure this does not occur again. We *********************** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern Time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Scribe created a subscription on my behalf for Cond Nast travel magazine without my consent. I called ***** and they said they received the request from We Scribe. I do not know how We Scribe received my information as I have not heard of them before nor signed up for any service.

  

  Business Response

  Date: 04/23/2024

  We are writing in response to Case #********, filed by *************************. We would like to offer our sincere apologies to ************************* for any inconvenience this subscription has caused. We trust **** will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of CONDE NAST TRAVELER magazine upon receipt of this request, confirmation number *******. ******************** can expect to receive 2-3 more issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation was sent to the address provided.
  
  We Scribe has placed ************************* on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope ******************** finds satisfaction with this response and we welcome contact by email *********************************** by text ************ or by phone ************ should any additional concerns arise. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company subscribe me to a magazine subscription for Conde Nast Traveler without my authorization. I don't how they got my information. I called the magazine company and said the the company we Scribe signed me up for this subscription.

  

  Business Response

  Date: 11/10/2023

  We are writing in response to Case #********, filed by *********************. We would like to offer our sincere apologies to ********************* for any inconvenience this subscription has caused. We trust **** will find closure within this response and will be satisfied with the resolution. 
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of CONDE NAST TRAVELER magazine upon receipt of this request, confirmation number *******. **************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation.A previous subscription to ALLURE magazine expired with the December/January 2023 issue. An email confirming the cancellation was sent to **** at the address provided.
  
  We Scribe has placed ********************* on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We hope **************** finds satisfaction with this response and we welcome contact by email *********************************** by text ************ or by phone ************ should any additional concerns arise. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Scribe has been stealing from me since April 25, 2022!!I NEVER subscribed to ********************** Ive tried to cancel every time I receive one. I FINALLY talked to a real person on the phone who works for the magazine and found out I was subscribed through we scribe which alone sounds like an obvious scam. I would never subscribe to this magazine and theres no way in h*** I did it by accident. I cant even figure out how its getting paid for but I did NOT authorize to be charged for this! I need to know where my money is being taken from and I need it returned immediately. This is predatory and Im furious that I havent been able to get through to anyone no matter how many messages Ive left and different websites Ive used to try to make this stop. I DID NOT SUBSCRIBE.

  

  Business Response

  Date: 10/31/2023

  We are writing in response to Case Number ******** filed by ******************************************. We would like to offer our sincere apologies to ********************************* for any inconvenience this subscription has caused her. We trust she will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office addressed ***************************** concerns and completed her request of cancellation on October 27th, 2023, prior to receiving this notice.
  
  We Scribe received three calls from ********************************* on Thursday, October 26th, 2023, at 6:54 and 6:55 PM Eastern Time. At the time of her calls, our office had closed for the day. Our business hours are Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. Any calls received outside of this time frame are greeted with our closed notification and provided with alternate methods of contact which include leaving a voice mail, sending a text message, or an email.
  
  ****************************************** sent an email on Thursday,October 26th, 2023, at 6:59 PM Eastern and a text message at 7:05 PM Eastern. An email confirming ENTREPRENEUR magazine was processed for cancellation was sent on Friday, October 27th, 2023, at 9:36 AM Eastern time. The email contained her confirmation number *******, as well as notice of the possible delivery of additional issues during the cancellation process. Our office responded to her text messages as well.
  
  We Scribe has placed ********************************* on our Do Not Mail list which is maintained in perpetuity to ensure this does not occur again. We hope ****** finds satisfaction with this response and we welcome her to contact us by email *********************************** by text ************ or by phone ************ should she have any additional concerns. All emails, text messages and voicemails are responded to during regular business hours of Monday through Friday, from 9 AM to 5 PM Eastern Time, excluding holidays.
  
  Regards,
  We Scribe

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been subscribed to without authorization at least two magazines by this company: GQ and Sports Illustrated. I've never asked to receive either; nor would i have any interest in either. They go straight into the recycling bin. Fortunately, I've never been charged either or I'd file a criminal complaint for fraud.I reached out to the publishers, who say they are incapable of cancelling the subscription and I have to reach out to We Scribe. I have done so, but as this company is clearly engaging in some sort of mail fraud- I am reporting them to the BBB.

  

  Business Response

  Date: 10/17/2023

  We are writing in response to Case# ********, filed by ****************************** We would like to offer our sincere apologies to ********************** for any inconvenience this subscription has caused him.  We trust he will find closure within this response and will be satisfied with the resolution.

  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Prior to receiving this notice on Tuesday,October 17th, 2023, ******************************* contacted We Scribe via email the same day at 1:15 PM Eastern Time with his requests. At 1:22 PM Eastern Time, We Scribe responded to ********************************* with confirmation of cancellation. In our response, we advised ********************** that he may still receive additional issues. This is due to the publishers production schedule and out of our control.
  

  We Scribe placed ***************************** on our Do Not Market list which is maintained in perpetuity. We hope ********************** finds satisfaction with this response, and we welcome him to contact us by email *********************************** or ************ should he have any additional concerns.
  

  Regards,
  We Scribe

  Customer Answer

  Date: 10/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Scribe subscribed me for GQ magazine without my knowledge or consent.

  

  Business Response

  Date: 07/10/2023

  We are writing in response to Case #********, filed by ***********************************. We would like to offer our sincere apologies to ********* for any inconvenience this subscription has caused.  We trust ********* will find closure within this response and will be satisfied with the resolution.
  
  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Our office processed the cancelation of GQ magazine upon receipt of this request, confirmation number *******. *********************************** can expect to receive 1-2 more issues as it takes several weeks for the publisher to process the cancellation. An email confirming the cancellation was sent to the address provided.
  
  We Scribe has placed *********************************** on our Do Not Market list which is maintained in perpetuity to ensure this does not occur again. We *************************** finds satisfaction with this response and we welcome ********* to contact us by email *********************************** , by phone ************ or by text ************ should there be any additional concerns. All emails, voicemails and text messages are responded to during regular business hours of Monday through Friday from 9 AM to 5 PM Eastern,excluding Holidays.
  
  Regards,
  We Scribe

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claims I opted in to get magazines sent to my address, when I did not. Originally spoke with a representative at my old address to remove myself from these issues of Wired that were being sent to me, and thrown in the recycling - this is wasteful and needed to stop. Originally the representative said they periodically choose people based on their demographics to send free magazines to. And I said please do not do that and blacklist my mailing address. Now a few years later I have moved and the magazines have started appearing again. This time with a final notice you must renew etc. When I called Wired customer service they told me that ******************** is the reason youre getting these. Unbelievable. So I call WeScribe again and try to get to the bottom of it, rep is rude and tells me a bunch of condescending lies about how I was the one who opted in, and how they did stop my account but how Wired must have found me because of my move and they are to blame. Deflection of blame, and no accountability. Also when I asked why are you even opting me in, she cut me off to tell me you did it, you didnt read the fine print on some deal or offer you made, this is your fault. Which beyond being rude is straight up contradicting the original rep who told me originally. I am fully aware of how to opt in or not, I consciously look out for my privacy and do not give out my personal information for deals. When I started to get frustrated that I felt this was erroneous behavior, the rep got even more condescending and could not accept any blame nor apologize, this left me to simply hang up on the rude behavior. What a scam of a company to attempt to get magazines sold. Print is dead, let it die.

  

  Business Response

  Date: 06/05/2023

  We are writing in response to Case# ********, filed by ***************************** We would like to offer our sincere apologies to ****************** for any inconvenience this subscription has caused him.  We trust he will find closure within this response and will be satisfied with the resolution.

  We Scribe is a clearinghouse that processes magazine subscriptions to publishers on behalf of 3rd party agencies. We do not process any payments or billing. Prior to receiving this notice on Monday,June 5th, 2023, ***************************** contacted We Scribe on Friday,June 2nd, 2023, with his requests. He was advised that WIRED Magazine had expired with the June 2023 issue which he will receive if it hasnt already been delivered.
  

  We Scribe placed ****************** on our Do Not Market list which is maintained in perpetuity on February 18th, 2020. We hope ****************** finds satisfaction with this response and we welcome him to contact ** by email *********************************** or ************ should he have any additional concerns.
  

  Regards,
  We Scribe

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This solves nothing because, yes I know that the last time I spoke to a representative 3 YEARS AGO I was told I was blacklisted to a "do not contact" list, but here we are, with WeScribe baring no responsibly for informing Wired to STOP, and thus continued to fill the dubious subscription to my new address because of a move made 3 YEARS LATER.
  
  To resolve my complaint, there should be accountability of their bad behavior here. Why have they not apologized for the way the representative I spoke to talked down to me?  Which to recap was an attempt to blame ME for basically being 'dumb' that I can't understand these dubious at best company practices that allows them to now blame Wired for continuing a subscription made in my name without consent.

  This is a cut-and-paste response that bares no responsibility for the actions of WeScribe's representative. WeScribe continues to show they have no customer service, no understanding of why polluting anyone's mailbox with junk-mail would be unwanted, and employs representatives that either give disinformation conflated as ways to shift blame, or straight out lie to customers.
  
  Unless I hear an actual 'we are sorry for the inconvenience for sending junk mail and the abhorrent disrespectful behavior of our representative' I will not be satisfied with blame dodging, and brushed off copy-pasted responses. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************