Business Profile
Security Consultant
ClearHeadquarters
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Reviews
This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 191 Customer Reviews
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Review fromhayden d
Date: 09/14/2023
1 starThey completely lied to me about the annual fee, they said maybe 40 times that this service was free and they continued to charge me. I was a little confused why adding a family member was $70 if the service was free and questioned it but they said it was still free. I had no idea I was on a free trial and never got an email about being charged, I only cancelled my membership when I got a charge to my credit card. Bunch of pieces of ****, didnt even end up using it once I signed up, the lines were literally the same for general TSA, hope this company gets f****** sued for fraud. Feel bad for people who dont notice the charge.Clear
Date: 03/17/2025
Hi ******!
Our true apology for your experience you may have had at your location. That does not reflect CLEAR's core values or our purpose. We are constantly focused on enhancing the overall member experience and apologize for falling short.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromKaren S
Date: 09/13/2023
1 starI was traveling alone about to get in line for security checkpoint. A sales rep stopped me and started telling me this a quick set up to get me through faster. He asked for my CC and I asked if I was going to be charged and he said no... I should have never given him my CC and that should have been the red flag. Anyways, he got me through security checkpoint which general was empty anyways. I wasted my time when I could have gone through with no delay to begin with. Never used it again even when I traveled a few weeks after that, I used general. Month Later I get a charge on my CC for $189.00!!! He did not disclose that is was going to be a subscription or the charge amount, nothing. I do admit I should have asked more question but he just rushed through everything I now look back and think of the situation and I feel so confused. I got scammed! I was a solo female traveler so easy target...Clear
Date: 03/17/2025
Hi *****!
Thank you for taking the time to leave a comment!
On behalf of the CLEAR team, we apologize for this. We understand how this may have caused frustration.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromJoey D
Date: 09/10/2023
1 starReally awful system and App. My passport expired so I needed to update with Clear. The airport system and App couldnt update. **************** and the agents at the airport couldnt help either. At ****** and *** where I travel to and from every month, I have noticed that the Clear lines have been consistently slower than the Pre-check lines so thats where Ive been lining up now. Clear essentially is a waste of time and money in my opinion.Clear
Date: 03/17/2025
Hello ****!
Our true apology for your experience you may have had at your location. That does not reflect CLEAR's core values or our purpose. We are constantly focused on enhancing the overall member experience and apologize for falling short. We appreciate your continued membership through United.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromPatricia C
Date: 09/05/2023
1 starMy experience is no different than most victims of this unscrupulous company. My husband and I were waiting in the security line at ****************** airport on 7/1/23 and a representative asked if we wanted to skip the line. Why wouldn't we? We were told that we were getting a 2 week free trial, but were asked to swipe our credit card. When asked why we were giving our credit card if this was a free trial, she told us that we MIGHT be charged, but then it would be credited the next month. Well, on July 15th, they charged us two times for $189 and there was NO CREDIT the following month. I had to dispute the charges and cancel our card so they wouldn't do this again. The credit card agent told me these charges were set up by Clear as "recurring". WHAT A SCAM! This company needs to be shut down. If you look on the website trustpilot.com, you will see the same types of complaints as you see here. Horrible.Clear
Date: 03/18/2025
Hello *****!
On behalf of the CLEAR Team, we deeply apologize for your experience. We truly thank you for bringing this to our attention. We are constantly focused on enhancing the overall member experience and apologize for falling short.
You can reach our *********** Specialist team by calling 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************Review fromJennifer F
Date: 08/25/2023
1 starThey flat out LIE to get you to sign up. Literally tell you it costs NOTHING and they they clicked through all the pages where a customer would agree to payment, etc so that you can't see it. When I questioned she told me not to worry about it. I was trying to get through security at the airport with my family and didn't realize that I did NOT have to go to the CLEAR terminal.SCAMClear
Date: 03/17/2025
Hi ********!
Thank you for taking the time to leave a comment!
We would like to personally apologize for any confusion caused by the team on the ground. We are consistently updating or training material to provide the best tools for our ambassadors to continue to sell with integrity.
You can reach our *********** Specialist team by calling 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromLil H
Date: 08/19/2023
1 starNOT WORTH IT! I would not recommend Clear membership to anyone today; Clear was amazing few years ago. There's never enough staff at the security checkpoints. The staff there always seem fake friendly and bored with their jobs - they walk super slow, there's zero hustle. The precheck line is shorter than Clear almost every time for the past year. There's also ************ risks because of lack of care with who Clear hires as employees and we have to show IDs every time, no different than precheck. Yet, Clear has raised their prices. Absurd.Clear
Date: 03/17/2025
Hi Lil!
This is not the experience we strive to provide our members. We are constantly focused on enhancing the overall member experience and apologize for falling short.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromJohn B
Date: 08/18/2023
1 starWorst customer service. Somehow they pulled a report from LexisNexis on me that was not me. This was verified by LexisNexis. I have been try for 2 years to get it fixed and gotten no where. They keep blaming LexisNexis for the questions even though LexisNexis has told them on 2 separate phone calls that LexisNexis doesnt write the questions given at sign up and that the questions clear is asking me are not for me therefore I cant correctly answer them. Every time I try to take the test its the same wrong questions. It cant be that hard to wipe me from their system and pull a new report. A correct report, but clear wants to keep telling me to contact LexisNexis to fix my report !!A report that is not mine!!!Clear
Date: 03/17/2025
Hi ****!
We truly apologize for the trouble you encountered during your enrollment. Security is our top priority and we take these matters extremely seriously. As part of our transition to create a more fast, frictionless experience, we no longer utilize ***** Nexis as part of the enrollment verification process. We are happy to welcome you back into the CLEAR Lanes in the future with our new NextGen Identity+ enrollment process.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************Review fromWilfredo R
Date: 08/18/2023
1 starWhen you have a complain the only thing they say is "you can cancel anytime" My last 3 flights i've been getting "Random Check" i ask and she told me if I don't like it i can cancel anytime! $180 a year and thats the treatment you get? They have a lot of things to fix! I have recommended to a lot but not anymore! And I'm canceling this thing!Clear
Date: 03/17/2025
Hello ********!
Thank you for your review.
As part of an enhanced security procedure with TSA, our members may be selected for a quick ID validation. ********************** does not have control over who is selected. Our goal is to provide a frictionless experience that is also safe and secure. We apologize and hope it wasnt too much of an inconvenience.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromJim R
Date: 08/16/2023
1 starLeaving Las Vegas on 8/16/23 @ 11:30 AM I saw 4 employees standing around with no customers. I said do you guys need something to do? One woman and two others turned away from me as if they didnt want to wait on me. I jokingly said youre being a smart a** At that point I was told by a gentleman to go wait in the regular line. I said youre kidding right? They all said no and refused to let me use the clear pass that paid their salaries. I am 74 years old and Caucasian. The employees were all young and of color. A clear case of discrimination. I will not pay for clear again.Clear
Date: 03/17/2025
Hi ***!
Thank you for your review.
Our true apology for your experience you may have had at LAS airport. We are constantly focused on enhancing the overall member experience and apologize for falling short. That does not reflect CLEAR's core values or our purpose.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromDave R
Date: 08/14/2023
1 starThe customer service is terrible. They do not understand their product and therefore cannot resolve issues. They also pop peanuts in their mouth the entire time theyre supposed to be helping you. Do NOT do business with this service.Clear
Date: 03/17/2025
Hello ****!
On behalf of the CLEAR Team, we deeply apologize for your experience. We truly thank you for bringing this to our attention.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************
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