Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

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  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromTracy P

  Date: 11/08/2022

  1 star
  Clear is illegally scamming people. I was ******* in the airport and pulled aside by a Clear agent (his name is ***** at ***). He said I looked stressed and wanted to help you today. He said he could give me a one time courtesy to do Clear to see what it was like and to get me through...even made a joke about ***** saving me today. He asked for my ID, I said ok - as that made sense. He asked for my fingerprint - I assumed that was also to confirm identification. Then he asked for my credit card, and I asked why he would need my credit card. I told him never mind, I don't want to be charged now or later. He assured me this was just another level of identification. He said I will not be charged, but will receive a notification about signing up for Clear later.He intentionally lied. A few days ago, I received two attempts on my credit card for $189. What kind of scam is this? The charge did not even go through - thank God. I am sharing this because they need to be reported and other unsuspecting travelers need to be warned.When I called to address it, the agent said - "well ma'am your charge did not even go through". I asked why this practice was happening, and she just repeated her previous statement.No accountability and no admittance of the scheme.

• Review fromDavid G

  Date: 11/07/2022

  1 star
  My friends and I were flying back through LGA today. We're *** ***, not Clear.
  One of the employees was very aggressive and, after we all told him multiple times that we weren't interested, he continued to try and sell us on the product and argue with us.

• Review fromAmy D

  Date: 11/06/2022

  1 star
  Tried to use it on the second time and the kiosk was closed so not worth it totally dont do it

• Review fromEmily B.

  Date: 11/05/2022

  1 star
  Not impressed at all. I was given a discounted rate because of my job yet when I linked my ****** account online they automatically billed me an additional $10 since those with a ****** credit card pay $109 while I was charged $99. Since CLEAR is not at every airport and it’s very pricey ($189/year) I would not recommend. Also if you have very early flights the CLEAR employees can’t be bothered to show up on time so you pay for nothing. I end up going through *** ********* since I have that too.

• Review fromSHEILAH Q

  Date: 11/04/2022

  1 star
  Clear assured me that I was getting a two week trial of the service that in no uncertain terms would I owe any money for the trial. I said I would not be purchasing beyond the free trial and wanted nothing to do with reoccurring charges to my credit card nor were they authorized to charge or keep my credit card information period. I just looked at my account and a $189. charge is pending from this scam of a company. I called my bank immediately to stop it from posting and I will be disputing any charge if it does clear. This is illegal.

• Review fromKatarina Y.

  Date: 11/02/2022

  1 star
  This business completely lied and stole $189 from me I did not authorize no purchase and was practically dragged to this clear line and the worker specifically stated I would not be charged for anything it is completely free and faster than tsa pre check and I am just now getting charged from two weeks ago this is unbelievable and a SCAM I specifically asked why I needed to put my card if it was free and the worker just said so that we were authenticated this is unacceptable I am military and should not have to deal with getting this much charged from my account I will be getting my finance involved on this matter

• Review fromRichard R

  Date: 10/24/2022

  1 star
  Worthless system. Spent 2.5 hrs in line in ******* todayGeneral boarding moved thru in 45 mins.

• Review fromBelinda S.

  Date: 10/23/2022

  1 star
  I was approached at the airport and told they were testing a fast and free check in and pulled me aside to a kiosk. They needed my driver's license and another form of identification. I asked if my charge card would be charged and they told me no. Approximately two weeks later, $189 was charged on my charge card. They lied right to my face. I did not authorize this. It is a scam!

• Review fromLouis W

  Date: 10/21/2022

  1 star
  Scam. Cancelled auto renewal but still being billed. No contact information on site. Didn't even work on second attempt to use at ******************.

• Review fromRyan G

  Date: 10/15/2022

  1 star
  Worst than 0 Was told no charge unless I approved. Finding out I was lied to my face. No answer. Biometric data and credit card. Only fell for it because I was in an airport security line. Total bogus. They have all my sensitive info. I want to prosecute for de-frauding me