Business Profile

Security System Monitors

Canary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

This profile includes complaints for Canary's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

84 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called canary customer service at ************ June of 2022 to notify them I was closing my business and wanted my annual camera subscription cancelled. I was told that I was paid up through November 2022 but that my subscription would not renew then and would instead terminate. 11/18/2022 I was charged $128.99, I again contacted customer service. I was told my account had never been cancelled, they did not do refunds and I was stuck with the additional year of service but that it would NOT renew in November 2023. 11/20/2023 I was just charged $158.99. I have since emailed in to document proof of contacting their company. I have been again told they will not refund it. This company is scamming people out of hundreds of dollars and not processing account cancellations. I am requesting a refund in the total of $287.98 and that my account associated with ********************* actually be cancelled. They can see the cameras / account have not been used since June 2022, I had planned to pass the cameras on to another small business friend but would now not recommend their scamming services to anyone.
Business Response
Date: 11/29/2023
Hello, thank you for bringing this to our attention. According to our records, you were sent a renewal reminder email using the email address that is linked to your Canary account on November 9, 2023 23:40 EST. We have searched our system using your email address and phone number, we were unable to find any cancellation request before the renewal date on November 17, 2023 16:57 EST. Subscriptions are independent of device usage. We are unable to provide full, partial, pro-rated refunds or credits for subscriptions cancelled after their renewal date/time. We have forwarded your inquiry over to our senior support team, and someone will be reaching out shortly to help find a resolution here.

Customer Answer
Date: 11/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This company has SCAMMED me out of 2 years of subscription fees. Each time claiming that the subscription has been cancelled but Im stuck with what they already charged me AGAINST MY REQUEST TO CANCEL.
If subscription is completely separate from hardware, why does your company keep asking me for hardware serial numbers? I am happy to provide the emails showing you continue to do so, Because you know none are connected or being used on the subscription
I would like a full refund of both years of charges that you have scammed me.
I had another business owner whom wanted my cameras, I have since shared the unwillingness of your company to allow me to cancel my subscription or do the right thing and refund me. They subsequently decided they didnt want to try your service. I will continue to share my experience publicly unless your company chooses to make the situation right.
Id also like to ask the company refrain from contacting me outside of the BBB platform as they have been trying to do, offering a free year subscription (still not refunding the money they scammed) for a service I have not used in over a year and a half and will never use with their company again after this experience.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 11/30/2023
Hello, thank you for your reply. Please provide proof of cancellation and we will be happy to investigate this further. You mentioned that you phoned ** however, there is no record of you emailing us or phoning us before your subscription renewed. We are unable to provide full, partial, pro-rated refunds or credits for subscriptions cancelled after their renewal date/time.
You received an email reminder prior to the renewal on November 9, 2023 23:40 EST and your subscription renewed on November 17, 2023 16:57 EST. You contacted us on November 21, 2023 16:28 EST requesting cancellation of your *************** which is after the renewal took place. Therefore, your *************** expires on November 17, **** 16:57 EST.
Please refer to the following links as reference to the Membership Terms and Conditions you accepted at the time of purchase:
Cancellation Terms and Conditions: ************************************************
It is also very easy to cancel your *************** subscription in the app: How do I cancel *************** (Membership)?: ***************************************************************************************************
" Termination of your account past the relevant deadline for cancellation shall not relieve you of any obligation to pay any accrued fees or charges to which you committed and failed to timely cancel. Upon cancellation of your Membership plan you will lose access to the benefits of the Membership plan and, after a period of time, Canary will delete information and data stored as part of your account in accordance with our current plans and related storage limits. "
As mentioned previously, any cancellation request sets the subscription to expire at the end of the current billing period, therefore, we would be unable to provide you with a refund.
Customer Answer
Date: 12/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I dont have phone records from a year and a half ago.
Id like proof that the reminder email was received, because it wasnt.
If your business is so ethically poor and hard up that you have to scam people out of money then you obviously need it more than I do. What a horrific business model! If I do not get a refund I will be requesting the BBB to post my experience about your business as well as sharing it with everyone I know. So if youd like to lose the business, be my guest!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:11/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged a yearly renewal without my authorization and without any warning.I never received any email announcing it the small print states it can be cancelled for a yearly charge within 14 days of order.I cancelled the day the charge was pending, the first notice I was aware of the order.***** the person who took my complaint, said they wouldn't refund the charge I need someone in authority to revisit the issue and refund the charge
Business Response
Date: 11/27/2023
Hello, thank you for bringing this to our attention. According to our records, you were sent a renewal reminder email using the email address that is linked to your Canary account on Nov 13, ********** EST. We have searched our system using your email address and phone number, we were unable to find any cancellation request before the renewal date on Nov 21, 2023 16:48 EST. Please refer to the following links as reference to the Membership Terms and Conditions you accepted at the time of purchase:
Cancellation Terms and Conditions: **************************************************************
How do I cancel *************** (Membership)? **************************************************************************************************************
" Termination of your account past the relevant deadline for cancellation shall not relieve you of any obligation to pay any accrued fees or charges to which you committed and failed to timely cancel. Upon cancellation of your Membership plan you will lose access to the benefits of the Membership plan and, after a period of time, Canary will delete information and data stored as part of your account in accordance with our current plans and related storage limits. "
As mentioned previously, any cancellation request sets the subscription to expire at the end of the current billing period, therefore, we would be unable to provide you with a refund.

Customer Answer
Date: 11/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[YourI Answer Here]

I never received the email
I have no idea what it said, but I assume an ethical company would have you check something that authorized a continuation of service and a response.
returned to them

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 02/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Yournever received email
never received email
tried to cancel when it appeared on my card
said they don't cancel, but have ads that say "cancel anytime"]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 02/28/2024
Hi there, thank you for your email. We can confirm that the email was sent to your registered email address linked to your Canary account November 13, ********** EST. It is of course possible to self cancel via the Canary app. According to your account, your *************** subscription was cancelled by you on November 22, 2023 17:31 EST.
Initial Complaint
Date:11/02/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Automatically changed my checking account without any Authorization from me at all. Canary said they send 1 email that probably went to spam, to let me know they will charge me. Why would a company that has all my info only send 1 email, you have my cell phone number and my address. Not enough communication was given to justify charging me without authorization.
Business Response
Date: 11/03/2023
Hello, thank you for bringing this to our attention. We have forwarded your inquiry over to our senior support team, and someone will be reaching out shortly to help find a resolution here.
Initial Complaint
Date:07/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was offered their premium service for free over a year ago, have not used the service and recognized a PayPal charge for $99 on 7/28 - called and advised that it auto-renewed and although I was 1-2 days into this auto renewed subscription a refund could not be given. Based on prior reviews this appears to be their motive - my advice is stay away, their business practice and general customer service is horrible. There are better products available with better customer service - deceptive business practices obviously bring them some great income.
Business Response
Date: 08/01/2023
Hi there, thank you for bringing this to our attention. According to our records, you were sent a renewal reminder email using the email address that is linked to your Canary account on July 19, ********** EDT. We have searched our system using your email address and phone number, we were unable to find any cancellation request before the renewal date on July 26, 2023 13:57 EDT. May we please ask you to email us with confirmation of your cancellation before the renewal took place and we will be happy to look into your refund request further. We look forward to your response.
Customer Answer
Date: 08/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Im very much aware of your cookie cutter response - the issue at hand is you offered me the free premium service a year ago, Im sure you can tell that I havent used said service in about 6 months because I relocated and dont presently have need for the device or service. I call and cancel 1 day after I notice the auto debit from my PayPal account and your representative states I should have received a reminder email but they regularly go to spam so I likely missed it but h*** escalate issue and get back to me via email - I then get your canned responses about once it auto renews your locked in for that year and there is nothing that can be done. Its just horrible business practice - there should be exceptions and things reviewed on a per scenario base - charging $99 for something you know someone isnt using just because you can is horrible and customer service is no better. So while you have my $99 that *** be fine but Ill be sure others are very much aware of your business practice of luring people in and just anticipating they forget to cancel because its obviously a revenue stream that your company takes in regularly. Good customer service is viewing each customers concern and trying to actually resolve their issue because then they might realize the value in both the device and service, this would lead to them potentially returning or referring your services in the future. Obviously not a item of concern for your company so enjoy the $99 profit and Ill just be sure to educate others accordingly.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

Business Response
Date: 08/02/2023
Hi there, thank you for your response. We are sorry to read the emails from Canary are sent to your spam folder. Please refer to the following links as reference to the Membership Terms and Conditions accepted at the time of purchase:
[Cancellation Terms and Conditions](**************************************************************)
[How do I cancel *************** (Membership)?](**************************************************************************************************************)
" *Termination of your account past the relevant deadline for cancellation shall not relieve you of any obligation to pay any accrued fees or charges to which you committed and failed to timely cancel. Upon cancellation of your Membership plan you will lose access to the benefits of the Membership plan and, after a period of time, Canary will delete information and data stored as part of your account in accordance with our current plans and related storage limits.* "
Customer Answer
Date: 08/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Got it - however just as you allow a grace ****** on a new activation of premium service, it would seem fair to allow a similar ****** for renewals or I guess you could continue as you do now and just hope that someone forgets to cancel 1 minute past their renewal date so you can then charge them for another full year of service. Another great customer centric solution might be to pro-rate the amount charged based on how long past the automated renewal date they cancelled - again just making customer focused solutions, which seems to be a foreign concept at Canary.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************
Initial Complaint
Date:07/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An automatic charge of $99 was taken out of my bank account on July 12, 2023 for a premium subscription service I no longer use. I contacted the company within 8 days and asked that the subscription be cancelled and refunded since I no longer used that product. The company has refused to even refund a prorated amount for the subscription.
Business Response
Date: 07/27/2023
Hello, thank you for bringing this to our attention. According to our records, you were sent a renewal reminder email using the email address that is linked to your Canary account on July 5, ********** EDT. We have searched our system using your email address and phone number, we were unable to find any cancellation request before the renewal date on July 11, 2023 22:23 EDT. May we please ask you to email us with confirmation of your cancellation before the renewal took place and we will be happy to look into your refund request further. We look forward to your response.
Initial Complaint
Date:06/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally subscribed to Canary for camera security. It was terrible and I called an cancelled my subscription. They continue to charge me annually. This year I was charged $158. I contacted ******** to dispute the charge. Canary presented the initial agreement and I lost the dispute. I'm asking that I be refunded my $158 and get something in writing that my subscription is cancelled and they will not be charging me any fees moving forward.
Business Response
Date: 06/20/2023
Hello, thank you for bringing this to our attention. We have forwarded your inquiry over to our senior support team, and someone will be reaching out shortly to help find a resolution here.
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 1st 2023 in the amount of $99. I noticed a charge pending on my bank account so I called the company right away to say no I don't want that charged to that account. They said there is nothing they can do except cancel the subscription for next year, June ****. But I know they can and they do have the ability to refund me. This is a charge for the coming year, services not yet used. They sent an email to an old email so I never got the email that they were renewing my subscription. I even offered to pay for the 1 day of use, prorated amount but then refund me for the rest of the year. There should be some sort of grace ******* They act like their hands are tied and there is nothing they can do which is not true. Not good customer service and I want my money back. Plus I have never paid that much for their service. Then why is it more? Maybe they should be notifying me of the increase in cost. Or require an acknowledgement of email for renewal. The service of the product is not good and cuts out all the time. It just stops recording right in the middle of action and sometimes misses it all together. Not good and we have great internet service so I know it's not that.
Business Response
Date: 06/05/2023
Hi there, thank you for bringing this to our attention. According to our records, you were sent a renewal reminder email using the email address that is linked to your Canary account on May 26, ********** EDT. We have searched our system using your email address and phone number, we were unable to find any cancellation request before the renewal date on June 1st, 2023 at ***** EDT. May we please ask you to email ** with confirmation of your cancellation before the renewal took place and we will be happy to look into your refund request further. We look forward to your response.
Initial Complaint
Date:05/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Canary home security company makes security cameras for the home. They offered me a free year of their "premium" service with an auto-renewal date of 5/28. I thought I had cancelled the renewal. When the charge appeared on my AMEX I immediately called and wrote to them that it was a mistake and to cancel the "premium" service. I recently had a new alarm system installed and I don't need this service. I will not pay $105.56 for a service I don't need. I have also contacted AMEX Platinum and they are disputing the charge. Thanks, *********************
Business Response
Date: 06/01/2023
Hi there, thank you for bringing this to our attention. According to our records, you were sent a renewal reminder email on May 21, 2023 00:43 EDT. We have searched our system using your email address and phone number, we were unable to find any cancellation request before the renewal date on May 28, 2023 10:48 EDT. May we please ask you to email ** with confirmation of your cancellation before the renewal took place and we will be happy to look into your refund request further. We look forward to your response.
Customer Answer
Date: 06/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I believe that I did call them or access them online to cancel the renewal charge. But even if i didn't, I called them and wrote to them the MOMENT the charge appeared on my Amex and explained that i recently installed a new alarm system and don't need this product. Any other normal company would have refunded me. They are obviously trying to trick consumers into renewing to make money. I will not pay this and want my money back asap. As i also mentioned i have also disputed the charge with AMEX PLATINUM. Thanks, *********************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 06/02/2023
Hi there, It is up to customers to cancel any unwanted subscriptions before the renewal took place. According to our records, you were sent a renewal reminder email on May 21, 2023 00:43 EDT which is 7 days before your renewal was processed and no attempt was made to cancel. It is possible to cancel your subscription via your Canary app or by reaching out to Canary support team via chat, email, SMS or phone.
Customer Answer
Date: 06/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I believe I did cancel before the renewal date, but even if I didnt I called them the moment the change appeared on my AMEX to say it was a mistake and I wanted a refundand they could turn off the service asap. Any other normal company would have honored that. Canary is in the business of tricking people and not allowing anyone to cancel a subscription. They are clearly a fraudulent company just trying to make money. I want them reported to everyone this is a terrible policy and the need to be punished.
I will not be paying this renewal fee and I have Amex Platinum disputing the charge
thanks, *********************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************
Initial Complaint
Date:05/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Do not sign up for a subscription with this company. They use deceptive practices to profit from unwanted subscriptions, and refuse to provide refunds. For 2 years now I've been charged $128 for a service that I don't even use. Instead of acknowledging their deceptive practices and issuing refunds, they offer a "free year" in hopes that you will forget to cancel by years end and they can charge your account again without any warning. Their cameras are overpriced and innefective, and customer service is abysmal. Avoid ********************** at all costs. Usually when companies are this deceptive, they are on their way out of business, which means your camera and service will be obsolete soon anyways.
Business Response
Date: 05/25/2023
Hello, thank you for your message. You mentioned that you have been charged $128 for 2 years, according to your account, you were only charged $49.00 and you also took advantage of a promotion that was running at the time in which you also received a $50 giftcard. This effectively gave you one free year of *************** last year. We sent you an email reminder on Mar 15, 2023 00:39 EDT before the renewal took place on Mar 22, 2023 10:01 EDT giving you 7 days to cancel. You cancelled your subscription via your Canary app after the renewal date. With regard to your refund request, if you can please provide proof of your request to cancel before the renewal took place, we will be happy to review your request once again.
Customer Answer
Date: 05/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Just like everything else canary does, this response is very deceitful. The $50 dollar promotion was added on their side as response to my previous request to cancel my service after being auto charged without my knowledge. The $50 promotion kept my subscription live (even though I asked them at the time to cancel autorenew and remove my payment info), my credit card in their system, and their ability to charge me again without my knowledge when the subscription ran out. I never received an email warning of the upcoming charge, and the minute the $128 hit my credit card I called and asked for a refund and cancellation, but was basically told "too bad."

Terrible product, even worse customer service, at premium price. Stay away, there are so many better options with real customer service.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************************

Business Response
Date: 05/30/2023
Hi there, thank you for your response. With regard to your previous renewal, you contacted Canary support with a request to cancel your annual subscription on March 19th, 2022. On the same day, you were offered a $50 giftcard as well as a 50% discount. You accepted the offer on March 20th, 2022. The email mentions that the offer is valid for a period of 12 months. Your subscription renewed on March 22nd, 2022 at a price of $49.99 and the $50 gift card was sent to you 4 weeks later. We emailed you on March 9th, 2023 and again on March 15th, 2023 reminding you of your renewal date being March 22, 2023 10:02 EDT. There has been no attempt to cancel your annual subscription before it renewed. Please email Canary support at ********************************* with a copy of your request to remove your payment information as we could find no such request in our email correspondence in 2022 before your most recent renewal.
Initial Complaint
Date:04/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 04/13/2023 I was charged $99 for a renewal of premium service. I didn't know auto-renewal was on. I talked to the Canary customer service, and they refused to give me a refund. I want a full refund and I want the service removed from my Canary account.
Business Response
Date: 04/24/2023
Hello, thank you for your response. We understand a member of the Canary support team is in contact with you and continuing to work with you. We will ensure a member of the team contacts you today.
Customer Answer
Date: 04/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I received an email this morning from Canary support stating: "Our specialists have reviewed the request and informed that best we can do is offer you 1 year of *************** completely free of charge since you did not request the cancellation before the renewal."
I want a full refund of the $99 I was charged. I do not want another year of ***************. If you can offer me a full year for free, why not just refund the full amount and cancel my subscription? It's the same thing.

Regards,
******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************

Business Response
Date: 04/26/2023
Hello, thank you for bringing this to our attention. We have forwarded your inquiry over to our senior support team, and someone will be reaching out shortly to help find a resolution here.
Customer Answer
Date: 04/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They refused to give a $99 refund for the auto-renewal. I don't want to spend $99 right now for service that is subpar and barely works.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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