Reviews

Review Details

• Review fromCharles A

  Date: 05/31/2023

  1 star

  Charles A

  Date: 05/31/2023

  I was wondering what bespoke was all about. I went to there website and signed up. A month later I decided I didn't want the member. So I thought I canceled it. Then I see one morning that they had taken money out for a box. When I contacted ***************** I was informed that they could not cancel the order and refund the money. Even though the box had not shipped. Then I informed them that I had moved. And they still sent it to the wrong address. They did finly cancel my subscription after I complained.

  Bespoke Post

  Date: 06/02/2023

  Hey there, we're sorry to hear about your recent interaction you had with our company. We can absolutely refund your order and we're sorry for all the hassle you went through to cancel your account. Feel free to reach out to us at ******************** and ask for Connor. We'll get you all taken care of.

• Review fromJesus A

  Date: 05/04/2023

  5 stars
  I love how fast the response time is an my questions are always answered, I have no complaints.

• Review fromKelly W

  Date: 05/04/2023

  5 stars

  Kelly W

  Date: 05/04/2023

  Always had a good experience with Bespoke Post. I've ordered several things and never been disappointed. Quality products and fantastic service.

  Bespoke Post

  Date: 05/05/2023

  So glad to hear it, *****. Thanks for the review, and let us know if there's anything we can do for you going forward!

• Review fromRebekah K

  Date: 05/03/2023

  5 stars

  Rebekah K

  Date: 05/03/2023

  I LOVE LOVE this company! Any company that has great products with great customer service is a 5 Star for me! I have been with them for a couple years now and have just about every issue pop up, whether it is a return, a product was damaged, just after purchase or a box I just didn't like, they have been there for me!! Their customer service has always been on point and answered every question or concern in a timely manner! I am a purchaser for the company I work for, so I know a lot about customer service and how lack thereof it is out there, but these guys are great!! :)Now, let's talk about their products they offer! How coo for one company to offer so many different options for really neat ideas and gifts. I literally started this journey with the weekender bag as a gift to my then boyfriend, now husband, and I still do this for him every month! If something pops up that I am not sure about, I get him involved in picking it, if nothing really tickles us, we just skip that month, no biggie!! Thank you so much for selling to us from the little companies that are trying to get their products recognized!!! :) Again, thank you for all you do!!! :):)

  Bespoke Post

  Date: 05/04/2023

  This is awesome to hear, *******. Thanks for leaving the review, and glad to hear you're enjoying your time as a member. Don't hesitate to let us know if there's ever anything we can do!

• Review fromJaymes O

  Date: 05/03/2023

  5 stars

  Jaymes O

  Date: 05/03/2023

  I am very careful about the subscriptions I sign up for, particularly ones with curated contents. I've found it pretty common that it's hard to skip or adjust or pause, and then they become a headache (when subscribing should be more convenient, not less). And then content is pretty poor quality oftentimes as well. I've stuck with Bespoke for ages now, though, because it does make it straightforward to skip or swap the box you want; and whenever I am able to ************ I am able to find one that suits my needs quite easily. I've been very happy with every order, and their customer service is quite kind, helpful, and responsive.And no, this is not a sponsored review. :)

  Bespoke Post

  Date: 05/04/2023

  Thanks so much for this review, ******. We're glad you're enjoying your membership. Always here to help, too, if there's anything you need.

  Bespoke Post

  Date: 05/04/2023

  Thanks so much for this review, ******. We're glad you're enjoying your membership. Always here to help, too, if there's anything you need.

• Review fromWalter G

  Date: 05/03/2023

  5 stars

  Walter G

  Date: 05/03/2023

  Bespoke Post is an amazing online store.They have great prices and they make sure you get all the items that you ordered. And if you have a problem they fix it right away.

  Bespoke Post

  Date: 05/04/2023

  Thanks so much for the review! Happy to hear it, and always here to help if there's anything you need.

• Review fromChristian T

  Date: 04/14/2023

  5 stars
  Their products are expensive but not cheaply made so theyre well worth the price, and their customer service is outstanding.

• Review fromSam L

  Date: 04/13/2023

  5 stars

  Sam L

  Date: 04/13/2023

  Bespoke Post has wonderful products and exceptional customer support. I recently received one of their boxes that had been damaged during the shipping process. They were easy to contact, quick to respond, and resolved my issue by not only replacing the broken items in my package but resending a whole box. I was very pleasantly surprised and will definitely recommend Bespoke Post to my friends.

  Bespoke Post

  Date: 04/14/2023

  We're so glad to hear this, ***. Thanks for sharing, and don't hesitate to reach out if there's anything else we can do for you going forward.

• Review fromTina M

  Date: 04/13/2023

  1 star
  The product I paid for did not fit my watch and they would only refund 20% for inconvenience

• Review fromDeb K

  Date: 03/09/2023

  1 star

  Deb K

  Date: 03/09/2023

  I ordered a watch band for $24 and it is junk! Not the correct color or logo is not like what is on website. Cant even see the logo like the one posted. I asked for a logo on both side instead of it personalized and that was wrong. Now instead of refunding my money or sending me a new band the are arguing with me and not dont care about customer service . Horrible company :.: I have pics from website and the one I received looks nothing like what I paid for . I want a return or a new one and they refuse. Do not buy from them once you spend your money they forget youre a customer happy or not .I would have given no stars or negative stars but thats not an option.

  Bespoke Post

  Date: 03/10/2023

  Bespoke Post doesn't have any record of correspondence with this issue; it's possible this review was meant to be left for a different company. Apologies for the issue, but Bespoke Post is always more than happy to make things right in a situation like this.