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Business Profile

Subscription Boxes

Bespoke Post
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.74

Average of 178 Customer Reviews

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Review Details

  • Carmen S

    Date: 03/18/2025

    Carmen S

    Date: 03/18/2025

    I've been a loyal Bespoke Post subscriber for years, and I can confidently say they consistently exceed expectations. From the curated selection of unique and high-quality products to the excitement of discovering what each box holds, Bespoke Post has become a highlight of my subscription experience.What truly sets them apart, however, is their unwavering commitment to customer satisfaction. The products themselves are consistently top-notch, spanning a wide range of interests from tools and outdoor gear to culinary essentials and grooming products. It's clear that they put a lot of thought into curating each box, ensuring a blend of practicality and novelty.But even the best companies can encounter occasional hiccups. Recently, I received an item with a minor issue. I reached out to their customer service, and I was absolutely blown away by their responsiveness and professionalism. They handled the situation quickly and efficiently, resolving the problem with no hassle whatsoever. It's rare to find a company that not only delivers great products but also prioritizes customer service to this ***************************** isn't just a subscription box; it's an experience. If you're looking for a way to discover new and interesting products, while enjoying the peace of mind that comes with exceptional customer service, look no further. Highly recommended!

    Bespoke Post

    Date: 04/03/2025

    Thank you so much for the kind words! We really appreciate it, and are so happy to hear we've been able to make your experience with us an excellent one. Don't hesitate to reach out if you need anything else! 

  • jeffrey w

    Date: 03/18/2025

    jeffrey w

    Date: 03/18/2025

    Not happy with products. They are just not worth it

    Bespoke Post

    Date: 03/20/2025

    Thanks so much for taking the time to leave your review. We're so sorry to hear you haven't been happy with your boxes so far. We're always happy to make things right if you aren't totally satisfied with what you received and offer hassle free returns and exchanges. I see that we were able to assist you in setting up a return for your latest shipment. We release 5-10 new boxes each month and we hope we get the chance to find a selection that works out better for you! Feel free to reach back out and we'll be more than happy to help you adjust your preferences and make sure items that are more aligned with your interests are shown to you moving forward! 

  • Terry G

    Date: 03/13/2025

    Terry G

    Date: 03/13/2025

    I have gotten several items over the years from Bespoke. Each item I've received has been to quality. I look forward to the future items I will be getting.

    Bespoke Post

    Date: 03/14/2025

    Thanks so much for the review! We're glad to hear we've been able to make your experience a great one! 

  • Reco K

    Date: 03/13/2025

    Reco K

    Date: 03/13/2025

    I'm not sure if it's a real person or AI, but the ability to directly Text chat with and receive instant support is some of the best customer service I've ever experienced.

    Bespoke Post

    Date: 03/14/2025

    You're always talking to a real agent when you reach out to Bespoke Post! So glad to hear we've been able to help! 

  • Marcella N

    Date: 02/26/2025

    They sent the order over again. Nice to know when things get lost or stolen you always come through. Thank you.

  • C A

    Date: 02/26/2025

    Aside from their great offerings, Bespoke also has a great customer experience.Their **** are very responsive. This is important how difficult it is to even get a live representative as a consumer in the 1st place. They do not force you to speak thru several AI prompts that don't get you to where you need or address your actual issue. Its refreshing to be able to have human interaction when you most need it.They are also very flexible offering you several options if you are dissatisfied or you have an issue. Lastly, they are very understanding and accommodating. Again, that's the importance of the human touch.Never a long wait. Always get back to you if they cannot resolve your issue immediately. Great follow-up.They know how to treat gentlemen, which is what they push.

  • tracy b

    Date: 02/25/2025

    Most of the products I've received were impressive. My only reason for terminating is that they are supposed to promote the small business. The last package I received , the sweater was made in *****, and now Bespoke is selling boots from a much larger well known company, NO THANKS.

  • Vince P

    Date: 02/20/2025

    Vince P

    Date: 02/20/2025

    I have always had great interactions with customer support from **********************. Whether it is from a product not working properly / garment not fitting / a product breaking (even years after purchase!), the company has taken care of me and provided a more than acceptable solution. They go above and beyond every time! I will always continue purchasing from them!

    Bespoke Post

    Date: 02/26/2025

    Thanks so much for leaving a review! We're so glad we've made your experience a great one! 

  • Lawrence W

    Date: 02/19/2025

    Lawrence W

    Date: 02/19/2025

    Over all Bespoke Post has some great products. ***** deliveries had been good. Bespoke Post's cutomer service is one of the best I had delt with, none of those automated phone answering options that can drive a person to go batty. These people know thier business, and do it very well.

    Bespoke Post

    Date: 02/21/2025

    That's what we're all about! Thanks so much for taking the time to leave your review! We're happy to hear we made your experience with us a great one! 

  • Stan B

    Date: 02/18/2025

    10 Stars Their great! Excellent customer service and excellent support!

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