We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Verizon Communications
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Verizon Communications has 180 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 710 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Krishna N

      Date: 05/15/2025

      Worest service i had ever had. Their service team was useless and Incompetent, I had a problem with my account and not able to access the billing and contacted service team they transfered to 6 teams and on line for 7-8 hours in three different sessions and insttead of resolving my issue they made my account mess and lost all access.

    • Patricia W

      Date: 05/13/2025

      For te last 4 months I was promised a 55 plus discount. never received the discount and finally today was told sme time they offer it and sometimes they don’t. I a transferring out to a company that respects and are honest with me and othe seniors

    • George C

      Date: 05/12/2025

      They won't let me reset my password to access my account and make any changes.

    • Evita H

      Date: 05/11/2025

      I've been waiting for this ****** gift card for a while now and haven't heard anything. Im starting not to be happy because now I feel like they used it to get ppl service and don't want to own their part.
      A not happy customer

    • Adolfo L

      Date: 05/06/2025

      I pay a good amount of money for my service and always pay my payments on time and my service is very slow and stops working sometimes.

    • Anthony M

      Date: 05/04/2025

      terrible terrible terrible service. i have had fios for almost 2 years and the service is terrible. i have never been avble to watch a movie through without interuption or feel like im buffering a ******* channel . i pay 220 a month and i get horrible service. Fios does not care they giver ******** excuses on the phone but dont do **** to rectify the problem. bury the lines deeper and provide a conduit that protects the service line, they are lazy and are completlely half ***** when it comes to providding service while they take your money every month .. i hate fios and *******.. these companies dont care about you as long as they get there money every month, i cant even enjoy a 2 hour movie without major problems with service . they **** and people need to stand up and tell them all to do better

    • Francisca L

      Date: 05/03/2025

      I have been a Verizon customer since January 2025 and my experience has been deeply disappointing. Upon signing up, I explicitly requested to opt out of a particular service. Despite clear communication, it took nearly three months to have this request properly addressed, which was completely unacceptable.

      Additionally, I have been restricted from setting up automatic payments on my account. This restriction was imposed without any prior notice, explanation, or opportunity to resolve the issue beforehand. It was only after a full month — and multiple complaints — that I received an email notifying me of the restriction. This after-the-fact communication was neither helpful nor acceptable.

      Throughout this process, I have encountered consistently poor customer service. I’ve never been able to speak with a single point of contact.The lack of continuity and accountability has made what should be simple problems unnecessarily stressful.

      I deeply regret choosing Verizon as my service provider, especially after being advised against it by peers. The experience has left me feeling misled, ignored, and frustrated. I am seeking acknowledgment of these issues, a resolution to the automatic payment restriction, and improved transparency and service moving forward.

    • John M

      Date: 05/01/2025

      customer service is in non existence i asked for a last statement due to them auto drafting 2600 from
      my account due to the fact my pin is no longer working they won’t give me a statement. if i could give you zero stars i would

    • Sandra M

      Date: 05/01/2025

      Do not set up your account on auto pay and if you do use an account where only the exact amount can be taken. If they take more, even if the error was on their part, they will not refund you money only statement credit!

    • Janice P

      Date: 04/27/2025

      Took a double payment out of my account and no one will help me. Fraudulent

    Verizon Communications is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.