Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Curex for an unauthorized charge that occurred during my sign-up process. Curex advertised a $4.99 sign-up fee, which was correctly charged to my account. However, without any clear indication, I was also charged an additional $30 for an "allergist consult," which was carried out entirely through text messaging. At no point was I informed that I would incur an additional $30 charge for this consultation, and I was not made aware that it was a formal consultation. The text messages I received only prompted me to choose a plan, but I did not proceed after seeing the high cost of the plans. There was no indication in any communication (email, text, or on the website) that this consult would result in an extra charge, nor did I consent to such a charge.I have screenshots of my profile, their website, and the text messages exchanged, which clearly show there was no mention of the $30 charge for the consult. I kindly request that the $30 charge be refunded to my account immediately, as I did not provide informed consent for this fee.I trust that this issue will be resolved promptly, and I look forward to your response.

  Business Response

  Date: 06/12/2025

  Thank you for your feedback and for bringing your concerns to our attention.
  Wed like to clarify that the $4.99 charge you referenced is the one-time platform sign-up fee, which grants access to our system and enables communication with our clinical team. In addition to this, our platform includes an asynchronous consultation with a licensed provider, which is standard medical protocol and clearly outlined during the intake and consent process. This is not a generic text message exchange, but rather a l clinical review of your health history by a medical professional, in accordance with regulations for safe and appropriate care.
  The $30 fee reflects one time charge, which is the cost of this initial clinical assessment and is not billed arbitrarily. Upon signing up, all patients must review and accept our consent forms, which detail the nature of the clinical consultation and associated charges. These forms include an Acknowledgment Agreement which patients must actively agree to before proceeding similar to any other medical provider's intake process. For your reference, we have attached a copy of these consent documents showing where this information is disclosed.
  This information and fee structure were communicated with the patient during the sign-up process to ensure full transparency.
  We always strive to maintain full transparency and ensure patients are informed at every step of the process. That said, we do understand that medical sign-up processes can sometimes feel overwhelming. In light of your feedback although this was a service that was rendered and as a one time courtesy, we have issued a refund of the $30 consultation fee back to your account.
  We appreciate your feedback and will continue working to improve clarity for all users.
  Sincerely,
  Curex Support Team

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Curex and in the original paperwork they hid a clause about automatic annual renewal. I wrote in my calendar the date to cancel (couple weeks before my first visit) in case I didn't like the service. The service didn't work for me but at one of my last meetings with the provider I was told to ask for my next set of meds early because they made an important adjustment to my dosage. I did as I was told. A few weeks later when that reminder hit on my calendar I cancelled the service just to be told that the previous bottle of medication that I was told to get early, falls into the following year's cycle and I would have to pay $177 for it if I'm not renewing. I received no reminders about this renewal.

  Business Response

  Date: 06/12/2025

  Thank you for your feedback. Were sorry to hear about your experience and appreciate the opportunity to clarify a few key points.
  Curex is a subscription based service, and this is clearly outlined during the intake and sign up process. Like many subscription services, accounts are automatically renewed unless a cancellation request is submitted in advance. This is not a hidden clause it is presented during onboarding, and patients are asked to review and consent to the terms before proceeding. Our goal is always to be transparent and upfront with patients, which is why we emphasize reading the consent forms prior to enrollment.
  In your case, the early refill was requested due to a necessary adjustment in your treatment plan. That refill, which became your fifth shipment, automatically renewed your subscription aligned with the terms of the plan. To accommodate your concerns and as a one-time courtesy, we waived the $177 charge for the additional shipment and have since closed your account to ensure no further charges.
  We believe this resolution is fair, and we hope it provides clarity. If theres anything more we can do to support you, were happy to help.
  Sincerely,

  Curex Management 

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is quick to charge you, but never sends an invoice or tracking number for any product. They are unavailable for any customer service once they have your credit card. Dont trust them.

  Business Response

  Date: 05/27/2025

  Thank you for bringing your concerns to our attention. Wed like to respectfully clarify the details of this patient's experience for accuracy and transparency.
  Business Hours & ********************************** *************** The messages we received from the patient were sent after hours at 6:38 PM and 10:40 PM Eastern Time. As noted on our website and onboarding communications, Curex operates Monday through Friday from 9:00 AM to 6:00 PM EST. Messages submitted outside of these hours are responded to the next business day.
  Order and ************************************** *************** The patient signed up on Thursday, May 22, 2025, and confirmed their interest in the weight loss treatment program. The payment was submitted the following day, Friday, May 23 after the patient selected what planned they would like to be a part . Please note that Monday, May 26 was Memorial Day, a federal holiday, during which both our office and the pharmacy were closed.
  As a result, the pharmacy was not able to begin processing the order until Today Tuesday, May 27. The compounded prescription was dispensed and shipped out the same day.
  Standard ***************************************** **************** As outlined clearly during the process, all compounded medications take approximately 5 to 6 business days to be dispensed and shipped after the prescription is submitted to the pharmacy. This timeline excludes weekends and federal holidays, as the pharmacy is not in operation during those times.
  Tracking Information and ***************************** **************** The tracking number was provided Today May 27th, 2025  to the patient once the order shipped. Curex does not charge any patient without their authorization. The patient selects their plan, provides payment consent, and only then is their information submitted to the pharmacy for fulfillment.
  Pharmacy ********************************* **************** Curex is a telehealth platform. All medications are processed and shipped by our licensed partner compounding pharmacy.
  We hope this clears up any misunderstanding. The timeline of this order has followed our standard protocol, and we remain committed to supporting our patients with timely and transparent service.
  Sincerely,

  Curex Management Team 

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ***********
  
  
  
   
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sat. 4/26/25, I was looking for allergy treatment for my daughter & found Curex. Not knowing much about it, I wanted to see what they offered. I was asked to pay $4.99, for i dont even know what bc all i received was a message explaining the treatment. They attempted to debit $30 but was unsuccessful. I dont even know why they tried debiting $30 bc it said it was $4.99. Mon. 4/28/25, I received another message from "*******" asking me what subscription plan i wanted to go with. I explained that I was looking for something to alleviate her symptons now & was not interested in a subscription plan at the moment. Wed. 4/30/25, I received another message asking the same thing, what subscription plan did i want to go with. I did not answer & I didnt receive any other messages. ***. 5/11/25 I was alerted that there was a $50 debit to my account by **********************. I sent them a message on their site via the chat. Mon. 5/12/25 I sent them a message via text where they had been messaging me but I received no response. It is now Tues. 5/13/25 & Still have not heard from anyone & the monies have not been refunded. If I did not choose a subscription ********* daughter was never treated, nor did I consent to any treatment, how can a company just debit whatever they want whenever they want from someones bank account? ITS NOT RIGHT! And I will be filing complaints against Curex w/ my states Attorney General, as well as, the ********************************** bc this is NOT RIGHT & something MUST be done w/ companies like this.

  Business Response

  Date: 05/21/2025

  
  Thank you for sharing your experience, and were truly sorry for any frustration or confusion this situation may have caused. We appreciate the opportunity to clarify and make things right.
  Upon signing up on 4/26/25, a $4.99 one-time sign-up fee was processed this is clearly outlined on our website as part of initiating care. During the medical intake, the concierge lab testing option was selected, which includes an at-home phlebotomist visit and carries a $30 service fee. This step is also explained during sign-up.
  The $50 charge that occurred on 5/11/25 was for the initial provider assessment, a necessary step to begin clinical care. This fee is disclosed during the intake process, and patients are informed that provider evaluations may involve a charge, even before medication is prescribed, as part of our clinical protocol.
  That said, we understand how this experience may have been unclear. As a courtesy, **** issued a full refund for the $50 since 05/13 when you message din as well as sent you a refund receipt there was no additional charges to be refunded as the $30 payment for the concierge service fee that you selected the payment failed . Please allow a few business days for it to reflect back on your account.
  ********************** is a subscription-based service, but patients are never obligated to continue. Our goal is to provide convenient, effective allergy care, and we aim to be transparent every step of the way.
  Were happy to answer any further questions or support your familys care should you choose to continue. Thank you again for your feedback it helps us improve and better serve our patients.
  Sincerely,
  
  Curex Team
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, I paid Curex $329 for my first months worth of compounded Tirzepetide injections. I received the medication. In early April, I received a survey (via text) to take so I could continue with obtaining the meds. On April 10th, I was charged for my second month of compounded Tirzepetide and was given a *** tracking number for my package on April 14th saying package would arrive in 2 business days. Today is April 18th and I have texted, called, and emailed and havent heard from company. I am extremely disappointed and furious at the lack of communication- there hasnt been any. Since I paid I want my compounded Tirzepetide, and then will need to cancel. I feel nervous to cancel because the communication is so bad that I am afraid they will continue to charge me and I wont be receiving anything. Please help. At this point I just want me medication or my money back.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was charged $50 without my agreement to a payment plan

  Business Response

  Date: 04/03/2025

  Thank you for reaching out. Id like to clarify that the $50 charge was for the initial assessment fee, which is standard and covers the first consultation with the provider. This fee is communicated to all patients at the time of signing up, and it helps us assess your account and needs, just as it would in any other providers office. Additionally, this fee is inputted into the medical intake form as part of our standard policy, protocol, and process.
  Since we have not heard from you regarding whether you'd like to move forward with your account, we have issued a refund of the $50 to your card as requested.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company keeps charging me for unknown things. Im being charged month after month with no explanation as to why (or being told its from a service from months ago). Im not sure how to make this unclear billing process stop as they charged me again the day after I asked them to stop.

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a really bad experience with this product that Im still dealing with. My tongue has been numb and metallic tasting for over a month since they changed the formula and made it stronger. The doctor is really cool there but the customer service is horrendous. I honestly thought I was dying or had tongue cancer or who knows and its been miserable but they did NOT care. Only cared about getting their final payment of $59 which seems to be their MO. I would stay far away from this brand.

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership, saw a provider, received one order of sublingual drops. I had a reaction to the drops, needed to stop therapy and was on the hook for 3 months of a membership.I couldnt get follow up with a clinician. I completed the 3 months and then was charged a $59 fee. I already satisfied the 3 months of medication. I cancelled with an email confirmation 9/26/2024. Today, 2/25/2025 I was charged $200! I did not re-engage or reactivate a membership.They charged my card without my permission. Date of service for the consultation was 9/16/2024 so charging for a consultation almost 6 months later without warning violates the terms of agreement. Curex advises if additional fees, it may take up to 3 months to process- not 6 months. I have paid a sign up fee which included the consult- $49 I have paid $59 x3 for medications which I had a reaction to: $177 And today I was charged for the 9/16/24 consult which was included 2/25/25 $200 and my insurance was charged $100. I tried to download my intake information and receipts and the links have been inactivated.I need to know what exactly I have been charged for and a detailed superbill with what my insurance was charged.

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curex claims to treat a plethora of allergies but after speaking to a real allergist it turns out there is only 3 *** approved SLITs Curex lies about its effectiveness and has no *** backing for its claims It also bills on quarterly cycle and lies about being about to cancel at anytime. No where in the contract does it specify this. It vaguely refers to sending out 3 months ahead but not the billing of the subscription meaning you can cancel at anytime but you must pay for it.

  Customer Answer

  Date: 03/22/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Curex regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******