Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report Curex for unlawful actions upon my account. Prior to upgrading a customers account they must seek the customer's approval. However, there is no email or communication in which I authorized approval of my account being upgraded or allowing this transaction to take place. I had been sick with the flu for two weeks (Doctors visit provided below) and for Curex to take advantage of that situation to bill me something i never authorized is insane. I am looking for a full refund and cancellation without paying a fee as Curex has a company of charging its customers a fee to cancel (which is unlawful). I also need to specify that I paid an initial ~$500 to start this plan and my cancellation regards not renewing this service with Curex and maintaining the current services i already paid for. I have never seen such deceptive and misleading practices from a healthcare company. I was lied to, deceived and mislead on Curex's practices.

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11th, 2025, Curex charged my account $200. I have not been an active customer for over 3 months. They claimed it's an insurance co-pay for a consultation I had to begin my treatment in February of 2024. I never consented to paying $200 for a consultation. I never consented to pay anything for that consultation. I already paid the company a $50 onboarding fee (discounted to $10) and a $500 treatment fee. The program was terrible poorly managed, unclear, and missing shipments. I told them to cancel my membership. Months later they had invented a new charge and post-dated it for a year prior. At no point in time during that year did I ever receive an invoice, a charge, anything. They are just inventing charges trying to take money from me. I spoke to three different customer service people and received conflicting information. Their tactics are very manipulative and deceptive and are intentionally taking advantage of people.They also recorded my phone calls with customer service without notifying me that the calls were being recorded, which is illegal in **********. They need to refund the money that they took from my account without consent or prior notice of bill.

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is charging me for a renewal fee for my sublingual drops one month in advance. They are also emailing me telling me they will charge me for a second renewal fee in June 2025 due to their account error in billing for shipping my medication early (which I have never asked for). The company is claiming that I requested early shipment for drops, which I have never asked for and there is no record of.

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started treatment with Curex in December. I received allergy drops, and used them as prescribed. However, I experienced strong stomach pain and nausea shortly after taking the drops. I reached out to Curex via email and text about my symptoms, hoping to connect with a healthcare provider, and no one responded. I stopped taking the drops to avoid symptoms, and have yet to be contacted by a curex healthcare provider. There was no direct way to contact my doctor provided. When I asked to cancel, and be refunded due to terrible customer service and a lack of medical support, I was told I could cancel, but would need to pay an additional $59.

  Business Response

  Date: 01/28/2025

  Hello, thank you for reaching out and sharing your feedback. We sincerely apologize for any frustration youve experienced and appreciate the opportunity to address your concerns.
  Our records indicate that you signed up for treatment on December 6, 2024, and as part of the process, you were informed that three months worth of immunotherapy is sent at the start of treatment. Additionally, upon signing up, it was noted that if a cancellation is requested, it is the patients responsibility to cover the cost of the treatment received.
  You first contacted us regarding your symptoms on December 20 at 8:47 PM stating"I need to contact my provider.", outside of our business hours. The following day, December 21, a provider reached out to address your concerns. At that time, our clinical team requested additional details about your symptoms to better assist you, but we did not receive a response.
  Over the next few days, December 21, 22, and 23, we made multiple attempts to follow up with you to resolve your inquiry. Unfortunately, we still did not receive a response. It wasnt until January 6 that we received your request from you to cancel instead of you informing us of your concerns.
  We want to assure you that we are committed to providing quality care and support for our patients. If there is anything further we can do to address your concerns or clarify any details about your treatment or account, please dont hesitate to let us know.
  Thank you for your understanding, and we remain available to assist you further."

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $200 today. I have no idea why. I have gone on the website many times to remove my card and it wont allow me to remove it.I paid $9.99 for a sign up fee that was suppose to include a consultation. I did the consultation. I never did any testing. Never got a plan but I was randomly charged $200 today and I cant remove my card so I guess they can just take money from me whenever they want.

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company promised allergy treatment and never provided. They claim I met with a doctor so they will not refund. I never once met with a doctor. They sent me a message and claimed I needed more medication that I had to pay more out of pocket for than previously agreed upon. This company is deceitful and never provided the services they promised.

  Business Response

  Date: 05/01/2024

  After reviewing your correspondence and our records, it appears that there may have been a misunderstanding regarding the services provided. Please allow me to clarify the details:
  
  You selected and paid for an allergy test, which was priced at $199, as outlined on our pricing page. This payment was specifically for the allergy test procedure you underwent.(Unfortunately, the charge for the allergy testing is non-refundable as it is a payment made directly to Quest Diagnostics, our partner laboratory responsible for conducting the testing.)
  
  According to our records, it appears that there was no insurance coverage on file for the services provided, and you were informed of the associated costs under the self-pay plan.
  While you did not physically meet with a doctor, you did receive communication from our providers virtually regarding your treatment plan, including the communication for the sublingual immunotherapy drops customization. We apologize if there was any confusion regarding this communication.
  We want to assure you that we are committed to transparency in our services and pricing. Your satisfaction is our priority, and we want to ensure that your concerns are addressed appropriately.

  The charge of $199 as you stated in your review, it is the outline pricing that is selected by patient who would like to have an allergy test done with one of our contracted labs which will be with either quest or LabCorp, which are independent labs throughout *****************. A refund  a lab testing that was already rendered cannot be completed as the patient went in for the appointment to have the blood work done 

  Attached will be the proof of payment at checkout with the patient approving the 199 charge for the allergy test to be performed. A allergy test would be needed in order for the provider to discuss sublingual immunotherapy drops with the patient as a patient was aware of this in the conversation.

  Attached will also have a screenshot of what the website states when a patient is signing up as a self-pay patient like this patient regarding the 199 payment for the allergy test that would go to the lab to have the test performed

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This company refused to provide the allergy treatment which was the purpose of getting the test. After getting the test I was promised allergy treatment but was required to pay for other medications unrelated to my allergies. The practices are deceitful  and a scam. I never once paid a lab for a test and this company charged me $199. I just want refunded and the treatment I paid for was never provided. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had allergy drops for months now. I ran out and I tried to contact business and no one is getting back to me. My treatment is being delayed.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receipt from Curex, Inc.$49.00 Paid December 23, 2023 Receipt number 2715-4308 Invoice number *************  Payment method ****** **** DEC 23, 2023 JAN 23, **** Qty 1 Amount paid $49.00 I was on a plan for immunotherapy drops and was being charged $49/month for these drops starting back in August 2023. I started experiencing symptoms of EoE (eosinophilic esophagitis) due to these drops that became apparent in November 2023 and had 3 incidents of choking on food because of this. I reached out to the *************** medical provider and was told to stop the drops immediately and my account would be put on hold and would not be charged until I had a chance to see my GI Dr and have an endoscopy to figure out how to proceed with this major issue. I had already been charged for the drops in November by the time I had a chance to speak with Curex medical provider but was told I would not be charged further until we knew more diagnostically. They proceeded to charge my card on file - see the above receipt. They are now harassing me saying I owe them $49 more, when in reality based on what I was told from them - they charged me when they should not have and they owe me $49. I have emails if further proof is needed.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for online allergy treatment for $99/month, with the promise that I could cancel at anytime. When I went to cancel my membership, it took over a week of contact attempts following their policies and procedures to even reach someone, and now they're claiming that I have to pay for an additional two months, AND they will only cancel my membership after those additional two payments have been made. All I want is for my account to be cancelled immediately and no further charges, as promised.

  Business Response

  Date: 07/14/2023

  Hello, ******************* was one of our patients, he accepted our terms of use on Feb 23rd, 2023 (you have to read and put a checkmark that you agree with it to proceed). Our terms of use (*************************************************) clearly indicate that consultations with clinicians will be billed to insurance (as with each other doctor's ****** in the US), it also clearly states that user authorizes us to charge their credit card on file for amount not covered by insurance. 
  
  Below is the payment and consultation details that user has to agree before we can provide the service:

  Payment
  Curex provides the Services for the fees and other charges set forth available at *********************************************, which are incorporated into these Terms. You agree to pay all fees due for services requested. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due.
  
  Curexs payment processing services are provided through ************ and/or its affiliates. You can review Stripes privacy policy at **************************.
  
  You understand and agree that you are responsible for all fees due to receive health care services and/or pharmacy services, including any fees charged by the health care organization(s) or Provider(s).  Your payments to Curex may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Curex collects on their behalf. Any health care services or pharmacy services not made available through the Services are not included in the payments collected by Curex and you may be separately charged by the applicable health care providers for such services.  In the event that your credit card expires or Curex, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Curex and/or the health care organization(s) and/or Provider(s) have no obligation to provide any health care services or pharmacy services unless and until full payment has been received and/or verified. We may suspend or terminate your use of our Services in accordance with the Section 20 entitled Termination in the event of any payment delinquency.
  ?
  Curex insurance plan requires six video visits per year. If you do not meet this requirement, you may be upgraded to a self-pay plan. The self-pay plan does not have video visit requirements but provides you with on-demand access to Curex clinicians via email and SMS. To remain on insurance plan, please ensure that you schedule your visits in advance. If you are on the insurance plan, video visits are billed to your insurance, but it doesn't always fully cover the costs, including copayments, non-covered charges, deductibles, or coinsurance. Curex reserves the right to charge the remaining balance to your credit card on file.

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It does not address the issue at hand. I had no problem paying for the service while I was still working with Curex. I want to CANCEL my subscription with no further payments. I paid all of the invoices due while still subscribed.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 07/15/2023

  Regarding the cancelation policy, our pricing page (*********************************************), terms of use (*************************************************) that customer has accepted, and FAQ clearly indicate Treatments are shipped in 3 month installments in all plans. Patient is responsible to pay for the three month supply after the shipment. The patient in question has received the shipment but only paid for one month - this does not cover the cost of treatment. According to the terms of our service he accepted and all materials on the website he is responsible for another two months, as he received a personified treatment supply for 3 months. Additionally, when the patient ordered the treatment he received the following communication (as everyone on our platform) that - "Just a heads up, once your drops are compounded by our pharmacy we're unable to process a refund on that quarterly shipment. Here are the instructions on how to get started once your drops arrive". Thus the patient has been properly informed about our cancelation policy. 

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The terms and conditions of the subscription service are completely misleading. It says "cancel anytime". If you had to pay for 3-months at a time, it should be a quarterly subscription model, but they advertise as "monthly". I am not the only person that has reported issues with cancellation and customer service.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Easter morning, April 9th, 23, my boyfriend ***** signed up for Curex allergy drops. This day they proceeded to take $19.99 from his bank account and he was instructed that someone would reach out to him to schedule a blood test.The next step that took place was the company withdrawing an additional $199 on April 12th, 23.A FULL WEEK LATER on April 19th, Exam One FINALLY scheduled an appointment for Thursday, April 20th at 4:30 pm. To which, they FAILED to show up. No calls, no texts, no emails. Nothing. He reached out. No response. A couple of days later, we got a hold of Exam One and they said they have him scheduled for Thursday, April 27th. 2 HOURS prior to this appointment we got a call that the tech has a family emergency and they are unable to make his appointment and did not state anything about rescheduling. They did not offer to send a different technician until after we complained about their customer support. Meanwhile, while I was attempting to discover how to get ahold of Curex, Exam One magically had a new tech that could come and get his blood. However, ***** was on a construction site doing concrete. They rescheduled his appointment for April 29th, 2023 at 8 am.While they did show up for this appointment. The Exam One tech was asking him all his PHI information on why he needed the test, what his issues were, and why this was such a struggle to get the blood from him. It was EXTREMELY unprofessional. We were told we would be receiving test results AND a plan from Curex within 3-7 business days. We are now 8 business days and Exam One still has not sent over the test results to Curex.The only way I seem to be able to get someone to contact me is if I message curex Instagram account with my number and ask someone to call me. I have a text from someone at the company saying that they will not talk to me on the phone, they only will text or email. I currently have 4 numbers for curex: *************************** ************, ************

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Curex has been mostly resolved. They did contact us and we were able to get our money back. This company still have serious issues and based on our experience I still believe they are a scam company. If you are reading this, please be advised to stay away. 
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************