Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Curex on May 25th of 2022, I was given a blood test which pointed that I tested positive for grey alder allergens only, I was then provided a treatment which was sublingual immunotherapy, the treatment is for (Pacific Northwest - Mite - Mold - Cockroach) of which I tested positive for none of those allergens so I have been in treatment since May and spent over $600 to which has been a complete waste. On 2/9/2023 I visited a ****** Permanente Allergy and Immunology Dr, I was told by this doctor the treatment I was provided by Curex is ineffective and makes no sense with the testing that I showed, I have year round allergies and the doctor informed me the testing that was done alone does not explain that. On 1/28/2023 I sent Curex a message stating I wanted to cancel my membership, 1/31/2023 I received a response back saying the message had been passed on to the clinical team, I have since tried calling them, emailing them texting back to no response at all. I am becoming increasingly concerned that I have been scammed by this company. I would like contact by this business and clarification about my ineffective treatment, my goal is to recover some of my wasted money and cancellation of this service.

  Business Response

  Date: 02/27/2023

  Re: ************************************************
  
  
  Thank you for forwarding to us ******** concern.
  
  
  We have reviewed his records and recent communications with us.
  
  
  Attached please find his original prescription dated May 23, 2022 and imported communications with ********************* 28 - Feb  13, 2023.
  
  
  In his message to Curex on 01/28/2023, ******* stated that he would like to cancel because he could no longer afford our prescription service:
  
  
  How does it work if I'd like to cancel? I'm getting to a point where I can really afford Curex anymore and unfortunately the process to get it through the insurance seems really complicated I tried calling my insurance carrier but they didn't understand
  
  
  In his message on 02/09/2023, ******* indicated that he got a second opinion from another doctor who believed that the prescription would be ineffective.
  
  
  On 02/13/2023, Curex clinician *************************, NP, explained why his prescription included all of the ingredients that were prescribed.  Specifically, allergy immunotherapy prescriptions are based on test results AND medical history AND clinical consultation with the patient.
  
  
  Subsequent to this response, ******* still wanted to cancel.  Curex cancelled his subscription and has made no charges on his account after December 28, 2022.
  
  
  Unfortunately, we cannot refund Gabriels payments for the services already provided because they relate to prescription pharmacy transactions, which are not refundable (a prescription cannot be returned into the pharmacy after dispensation due to pharmacy regulations).
  
  
  We believe we have answered all of ******** questions and canceled his subscription. It is unfortunate that sometimes medicine does not work for some patients and some patients may stop treatment before the benefits become apparent. 
  
  
  Please let us know if there is anything else we can do to resolve this unfortunate case.
  
  
  Thank you,
  Curex ****************

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [It seems that Curex ignored the fact several times that a third party Doctor reviewed my treatment and mentioned it was not consistent with what I was experiencing, I believe I was taken advantage of by this company]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************************************************
  
  
  
  
   
  

  Business Response

  Date: 05/01/2023

  Dear *******,
  
  Thank you for your response and for bringing your concerns to our attention again. We apologize for any miscommunication that *** have occurred and understand the frustration you have experienced.
  
  At Curex, our primary goal is to provide effective and personalized treatment options for our patients. We take your feedback seriously and want to address your concerns regarding the opinion of the third-party doctor.
  
  While we respect the opinion of the ****** Permanente Allergy and Immunology Doctor, we also stand by our clinical team's assessment and the prescription provided to you. It is important to note that medical opinions can sometimes differ, as each professional *** have their unique approach to treatment.
  
  That being said, we understand that you feel the treatment was not effective for you and that you believe you were taken advantage of. We would like to assure you that our intent has always been to help alleviate your allergy symptoms.
  
  Considering your concerns, we would like to extend a gesture of goodwill by providing you with a $49 refund on the amount you have paid for our services. Additionally, we have previously waived the January fee that was intended to cover the 3-month supply of medication dispatched to you on November 8, 2022. We hope this showcases our dedication to your satisfaction and our eagerness to address your concerns. Please note that fees paid to medical professionals and the pharmacy are non-refundable, as they have already been processed.
  
  Please allow **** business days for the refund to be processed. Once again, we apologize for any inconvenience this *** have caused and appreciate your understanding.
  
  If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to help.
  
  Thank you,
  Curex ****************

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************************************************