Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had medication that hadnt shipped in 14days, I have tried to talk to multiple people that have not answered my questions or resolved the issue.

  Business Response

  Date: 06/02/2025

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  We would like to sincerely apologize for the delay in receiving your medication.  Upon account review, we can see that you inquired about the medication multiple times and was promised that it would be escalated. We have since confirmed the medication was delivered to the address on file on May 29, 2025.
  
  Given the fulfillment of the medication, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription was set to renew on May 19, 2025, I cancelled it on May 18, 2025 but they still charged my card $387.00.

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2nd, I signed up for ************************. I was charged $447.00 immediately. The description of the program said to pay up front to lock in $75 a month fee for medication for 6 months. When I spoke with the nurse practitioner today, I was told NO, the $447 is a membership fee. I will be paying $133.00, ****** x2, and $ 255 x2 each time I am sent a prescription. This would mean I'm paying $1430.00 for 6 months of medication/program. I tried to cancel using the app, and I was only able to send a message to the nurse practitioner. She did not respond. I had to look up the customer service number. They are experiencing high call volume. I am supposed to get a call back, but, I won't hold my breath.

  Business Response

  Date: 06/02/2025

  Complaint #********

  Dear *** or Madam:   

  We write in response to the above-referenced complaint.   

  On May 2, 2025, the customer, ***** ******, enrolled in a six-month LifeMD telehealth subscription program at a cost of $447, which calculates out to $74.50 per month for the telehealth subscription services. The subscription terms, to which *** ****** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 

  Thereafter, on May 19, 2025, *** ****** met with a LifeMD affiliated telehealth provider and was advised of her options and costs for medication. *** ****** was prescribed medication, which was paid for separately, at a cost of $133. Later that same day, *** ****** requested a refund and cancellation of the subscription, as she was under the mistaken belief that medication costs were included in the subscription fees. 

  Per her request, *** ******* account was cancelled, and, having already met with a provider,  and per our cancellation and refund policy, she was issued a partial refund of $407, as well a refund of $133 for the cost of the medication, for a total refund of $540.

  Given the cancellation and refund, we consider this complaint to be resolved.

  LifeMD
  

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was inquiring about sleep product. Did not complete order, because company wanted driver's license. Next thing I knew, the $78 was taken out of my account. When I called the company, they indicated that they took payment to have questions answered. I DID NOT IN ANY WAY GIVE THEM MY ****** INFORMATION, NOR WAS I DIRECTED TO MY ****** ACCOUNT! I asked for a refund and they refused saying I had to provide identification for a refund. They will not ship out sleep meds without identification, will not issue a refund without identification, but needed NO IDENTIFICATION TO TAKE MY $78 !!!! I refuse to submit identification with all the identify theft nowadays. I want my $ back! It is the principal of the thing!!!

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 2, 2024, I signed up with LifeMDs weight loss program. I paid $894 for a one year subscription which gave me access to a physician/NP network which provided monthly monitoring and prescriptions for a weight loss medication (which costs an additional $300 monthly). The last few months, medications have been taking longer to receive, and currently I am still waiting on a refill that was requested on Apr. 20. I have contacted the company several times through their patient portal, only to be told each time that it is in review or in process, that it has been expedited, etc. I was advised to contact a physician's or NP with any concerns, and have tried that route as well, only to get doctor does not exist or cannot complete your requestplease try again later messages. I would like a refund of my subscription cost of $894 due to LifeMDs breech of contract and failure to provide promised services.

  Business Response

  Date: 06/03/2025

  Complaint #******** 

  Dear *** or Madam:   

  We write in response to the above-referenced complaint.   

  The customer, ******* *******, enrolled in a twelve-month LifeMD telehealth subscription program on November 02, 2024.  The subscription terms to which *** ******* affirmatively consented specifically state that medication costs are not included in the subscription fees.  

  Thereafter, *** ******* met virtually with a LifeMD affiliated ********** provider and was prescribed medication. *** ******* medication was refilled and delivered on a monthly cadence from November 20, 2024 through March 28, 2025. 

  Unfortunately, due to recent *** changes with the particular medication prescribed, we experienced a backorder of the medication in April, and *** ******* medication was not able to be refilled and delivered. *** ******* was not charged for the April refill.

  However, our records show that *** ******** most recent prescription was delivered on May 24, 2025. 

  Given the fulfillment of the prescription, we consider this complaint to be resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription with LifeMd back in February due to it just being too expensive. I tried to use my ***** insurance to try and see if there were any other benefits my carrier could apply. However, today, I get a notification that my account had been drafted $387 for LifeMD. I am LIVID! I cancelled the subscription months ago and got hit with an unexpected and unsolicited charge. I referred so many people to this company, just to turn around and be screwed. I want a refund of my full $387! And maybe, when someone selects to cancel their membership, you cancel it the first time.

  Business Response

  Date: 05/20/2025

  Complaint ID: ********
  

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ***** ****, enrolled in a recurring three-month LifeMD telehealth subscription program on July 21, 2024, which would result in renewals being billed every three months at a cost of $387. 

  *** **** subscription renewed on October 21, 2024.

  Our records show that on January 17, 2025, 4 days prior to the three-month renewal billing, *** **** placed her account on a 30 day pause, which resulted in her renewal billing being delayed until February 16, 2025. On February 16, 2025, *** **** account was billed for the three-month renewal period. 

  On May 16, 2025 at 9:30am, *** **** was billed $387 for the three-month renewal period.

  Upon account research, we can see that on May 16, 2025 at 5:50 pm, *** **** downgraded her account to ******************** ********* for $0 a month. 

  As a courtesy, *** **** was refunded $387 on May 20, 2025, for the May renewal fees. 

  LifeMD Patient Relations staff has attempted to reach *** **** by phone and support messages, but have been unsuccessful. 

  Given the refund of $387, we consider this complaint to be resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/11/25 Ordered medication after consultation with online ************** through options and chose the one year subscription because of lower price. Nowhere did I read that the entire one year subscription cost would be billed at one time. When I received the invoice I immediately contacted the online physician to cancel my order and she replied:Not a problem. **************** can assist you.I reached out to the phone number for customer support but no one answered the phone due to training that all staff were participating in. I emailed the support email that I wanted to cancel my order. No response was received.5/12/25 No one answered the phone until the next day. In the meantime I again sent an email to their support email to cancel my order.When I was able to connect with a representative via phone, they informed me that because it was an order placed online they were unable to modify it or cancel it. He told me that I was informed of that in the user agreement which I signed. I did not see any user agreement and did not agree to this condition of my order. At the time my order was being processed and had not been filled. So it made no sense for me to be unable to cancel or modify my order. They also have only online ordering available and no physical store,.5/I2/25 I received an email from the company that my cancellation request has been processed and I would receive no further shipments. I received an email from the company that they had placed a hold on my order at my request. 5/13/25 On this date I received a notification that my order was being fulfilled and the $432.00 had been charged. The order I was sent was for one month but I was charged for the entire year subscription.I received the one month supply but the entire year subscription ()$432.00) was charged to my account. I would like my charge amount refunded except for the one month supply I have received.

  Business Response

  Date: 05/28/2025

  Re: BBB Case #********

  Dear *** or Madam: 
  
  We write in response to the above-referenced complaint. 
  
  The Customer *** ******, signed up for ********************** on May 11, 2025.
  
  After review of the account, we apologize for the confusion regarding the prescription cost and pill count. We can see that *** ****** modified the number of pills prescribed on May 14, 2025. Due to the change, on May 20, 2025, REX MD has refunded $272 to the account with a remaining purchase of $160 for the cost of the 16 tablets as a 1-time purchase. *** ******* reoccurring subscription has been cancelled.
  
  Given the refund and account cancellation, we consider this complaint to be resolved.
  
  LifeMD

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becaus

  I received the partial refund as evidenced by the attached email

  I asked that my account be closed but when I logged in today it is still showing active and 'on hold'.

  Please close this account as requested.

  Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******
  
  
  
  
   
  

  Business Response

  Date: 06/18/2025

  Re: BBB Case #********

  Dear *** or Madam: 
  
  We write in response to the above-referenced rejected resolution. 
  
  The account deactivation has been confirmed. Thank you for your business.
  
  Given the account cancellation, we consider this complaint to be resolved.
  
  LifeMD

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged approximately $1200 from October 2024 to February 2025 for prescription ***** medication that I did not receive. I attempted to request medication refills without any communication. Furthermore, the card on file was compromised and cancelled by the bank in November 2024, however somehow they continued to withdraw money from the bank account without ever updating the payment method.

  Business Response

  Date: 05/28/2025

  Complaint ********

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ****** *****, enrolled in a ******************** subscription telehealth program on June 19, 2024, at a cost of $299 per month for access to telehealth services and medication. At the time of enrollment in the program, the customer affirmatively consented to enrollment in a subscription program, which would include monthly renewals. 

  Thereafter, ******** met with LifeMD affiliated ********** providers and was prescribed medication. *** ****** first prescription was delivered on July 6, 2024, which was subsequently refilled and delivered July 25, August 27, September 19 and October 19. 

  On May 14, 2025, *** ***** contacted the LifeMD *********** requesting a refund as she had not received her medication. *** ***** was made aware that "we can confirm that your prescription renewal from October 13 was indeed shipped and delivered to you via ***** with tracking number ************ on Saturday, October 19. Beyond that, it's important to note that while your monthly membership payment is automatic, you need to request your medication each month as part of your active enrollment in the program by completing renewal surveys or scheduling appointments with providers. If you do not request medication for a given month, your membership still stands and is charged, as it covers access to the services provided, even if they are not properly utilized. Since your membership has already been canceled, you are no longer eligible to receive medications from the program." 
  

  On May 15, 2025 *** ***** was refunded for 4 months (November, December, January and February) of membership, totaling $1196 which was credited back to the card on file.   

  Given the billing resolution and refunds provided, we consider this complaint to be resolved. 

  LifeMD
  

  
  

  Customer Answer

  Date: 06/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  It is worth noting, while conferring with a representative of LifeMD, they acknowledged that terms changed as far as requesting medication and I was not adequately notified of their policy change.  They did resolve the 4 months where I was charged and received no services or medication.  

  
  Sincerely,
  
  ****** *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently laid off from work and no longer had employer-sponsored insurance and enrolled in a marketplace plan to continue my ***** ******** medications. I was advised by ****** that my plan does not cover Zepbound injectors. My PCP advised I should look for discount options for 15mg Zepbound dosage. During my search for coverage, I found LifeMD online that markets they will prescribe Zepbound injectors for diabetes (no health insurance required and no surprise pricing). On 04/24/25, I proceeded the 'see if treatment is right for me' questions for the weight management program and was hit with the $335.25 charge. It was a flag that they would ask for payment before I spoke with a doctor, but I was guaranteed a refund if I cancel the membership. I was still hesitant, but I scheduled the virtual appointment on 05/13/25 with *** ********* *******. At the beginning of the conversation, I was advised that Zepbound is not covered by my insurance (I knew that already!), so he suggests that I should start with ******* instead. He asked what pharmacy is near me and he will call in the prescription for $10 per month. At that point, I was asking too many questions and told him that I need to consult with my PCP before I change from Zepbound to *******. After lots of questions, he says I should continue with my PCP and he will submit a request a full refund of the $335.25 that I paid upfront. I agreed and we ended our call. I received an email on 05/15/25 showing my refund was processed for only $287.25. I call customer support and spoke with ******** who advised that I was being charged $40 for the phone call and $8 for an insurance report. I expressed by concerns that the charges do not appear to be in the spirit of fairness and good faith. The company should advise before making the money back guarantee on the website, that you will be charged for a phone call and an insurance report. The doctor agreed to a full refund and LifeMD should do the right thing.

  Business Response

  Date: 05/28/2025

  Complaint #********

  Dear *** or Madam:   

  We write in response to the above-referenced complaint.   

  The customer, ****** ******, enrolled in a three-month LifeMD telehealth subscription program at a cost of $335.25 on April 25, 2025. 

  Thereafter, on on May 13, 2025, *** ****** met with a LifeMD affiliated ********** provider and was advised of her options for medication. *** ****** stated that she needed to consult her ************ Physician before moving forward with a different medication and requested a refund. 

  On May 14, 2025, *** ****** was sent the following message from our *********** "Hello ******, We're sorry to hear you want to cancel your LifeMD account. Your account has been canceled, and your refund has been submitted; it will take 7-10 business days to go back to your account. 

  Per her request, *** ******* account was cancelled, and, having already met with a provider,  and per our cancellation and refund policy, she was issued a partial refund of $287.25 (processed May 14, 2025 07:05 PM).

  On May 27, 2025, *** ****** was refunded the additional $48 service fee which was not included in the initial refund. 

  Given the cancellation and refund, we consider this complaint to be resolved.

  LifeMD
  

  
  

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company through their website and was requested to pay ***** for an appt upfront which I did. The cancelled my first appt and rescheduled me, today they cancelled my appt again today and are requesting additional payment to speak with a provider. This company is a complete scam and I have talked to customer service and they do not know why the provider keeps cancellonf the appt and have not refunded my money. I have now done some research on this company and seems there are hundreds and hundreds of people they are taking money from and not following through with any appts.

  Business Response

  Date: 05/28/2025

  Dear *** or Madam: 
  
  We write in response to the above-referenced complaint. 
  
  The customer, ******* ***** enrolled in a monthly LifeMD telehealth subscription program on May 06, 2025, at a cost of $75.
  
  On May 14, 2025, *** ***** contacted LifeMD to cancel her membership and request a full refund due to appointments with the Provider not being kept. LifeMD would like to sincerely apologize for your appointments being cancelled. This is not our standard practice, and we will use your feedback to improve our processes.
  
  After a review of his account, $75 has been refunded the card on file.
  
  Given the cancellation of her account and refund, we consider this complaint to be resolved.
  
  LifeMD