We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telemedicine

LifeMD, Inc.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeMD, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 520 total complaints in the last 3 years.
    • 216 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 7, 2023, I ordered and paid for Ozempic at $387 through LifeMD's website. I scheduled a phone consultation for November 18, 2023. I waited for them to call me that morning, but no one did. I called LifeMD support on November 21, 2023 and spoke with ************** She states she sees no receipt of my payment I made. Per her request, I emailed her a screenshot of my bank statement with the payment. I have yet to receive a follow up call regarding my matter. I still want what I paid for. If not, I kindly want my refund.

      Customer Answer

      Date: 12/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:11/27/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company had misleading information, and seemed to offer more that what my ************ could offer. After signing up for appointment, I read some additional reviews to discover they offer exactly the same service of my current primary care, and that ad was misleading. I attempted to contact both Billing and Customer Support with questions, no one returned contact. I contacted by email, and their suggested portal (screen captured these). No response, after 3 days I attempted calling. I tried calling a few departments, after 9min they add you automatically to a que for call back, they never called back. I then cancelled through account settings. I attempted to contact for refund as I have had zero appointments, consults, or services.. and per their policy I meet criteria for refund. I am seeking that the $290.25 be credited back in full to my credit card Discover. To date, still no email or return calls having tried multiple departments.

      Business Response

      Date: 12/20/2023

      Re: BBB Case #********

      Dear Sir or Madam:
      We write in response to the above-referenced complaint.

      The customer, ***********************************, enrolled in a LifeMD subscription telehealth program on November 18, 2023. Thereafter, ********************** scheduled an appointment with an affiliated medical provider. 

      The subscription terms, to which ********************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. However, after enrolling in the program, ********************** apparently sent messages indicating he was under the impression that medication costs would be included. 

      Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and a full refund issued to him on November 27, 2023. We do apologize for any frustration ********************** experienced, related to any delays in response to his customer support messages.       

      Considering this subscription cancellation and refund, we consider this complaint to be resolved. 


      LifeMD


      Customer Answer

      Date: 01/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************************



       

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $290 on 11/08 for a 3-month subscription. They didn't have any providers available for several weeks. I asked to cancel my account. I didn't hear back. I emailed, messaged, called again, and got a response that they're sorry to hear that but they're not cancelling my account and I still have access to other healthcare services. On 11//22 I demanded my money back. Unfortunately if this is not resolved soon I will pursue this matter with my credit card company and/or small claims.

      Customer Answer

      Date: 11/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They said they will refund my money.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged for a recurring subscription to a prescription drug Ramelteon 8mg which I am unable to cancel on their website. The website links to a support page that does not work, so I have already e-mailed them as of November 21 2023 to cancel the subscription. I would like this subscription cancelled and my name, address, and account removed from their website.

      Business Response

      Date: 12/15/2023

      Re: BBB Case #********

      Dear Sir or Madam:

      We write in response to the above-referenced complaint.

      The customer, *******************************, ordered a prescription drug product from LifeMD on October 22, 2023. When making this order, ************************ affirmatively agreed to enrollment in a subscription program, which would result in another order being placed on November 22, 2023. On November 21, 2023, ************************ called customer support to request cancellation of his subscription and his account was canceled the same day.     

      Because the customers account has been successfully canceled in accordance with his request, and is not incurring any further charges, we consider this complaint resolved.

      LifeMD


      Customer Answer

      Date: 12/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled with their representative ***************************** DNP,FNP,BC ON October 25,2023. I received a charge for $387.00 on my credit card on November 5th Did not receive any medication. No refill ordered.This business is very difficult to deal with, tried talking with someone and the line goes dead.Emailed the company, did not understand my request.

      Business Response

      Date: 12/14/2023

      Re: BBB Case #********

      Dear Sir or Madam:

      We write in response to the above-referenced complaint.

      The customer, *****************************, enrolled in a ******************** subscription telehealth program and requested to cancel her account on October 25, 2023, which was not completed in the LifeMD system until November 24, 2023. As a result of this oversight, *** *********** account was charged the monthly renewal fee of $387 on November 5, 2023. 

      After a careful review of *** *********** case history, we understand her frustration in regards to communication delays she experienced during the cancellation process and apologize for any frustration.  

      *** *********** subscription was canceled in our system and she was issued a full refund of $387 on November 24, 2023. 

      Given the cancellation and full refund we consider this complaint to be resolved.    


      LifeMD



    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I was getting an appointment the same day for weight-loss program. The soonest appointment was 8 days out. I immediately tried to call-on hold for 25 minutes. Request call back- no call back-sent an email canceling and requesting a refund- I received no services or goods. Still no message or email replies. Then I get replies asking why I want a refund? Really! I have since seen more reviews and other's have had the same/similar experience. This is company is a sham.

      Business Response

      Date: 12/14/2023

      Re: BBB Case #********

      Dear Sir or Madam:

      We write in response to the above-referenced complaint.

      The customer, *******************, enrolled in a ******************** subscription telehealth program on November 7, 2023.  The customers subscription was canceled on November 16, 2023.
      Because the customer canceled before her first appointment, out of courtesy, we attempted to issue her a full refund. However, we are unable to provide the refund at this time as our payment processing system will not allow it. Our third-party payment processing system informs us that ************** has disputed this charge directly with her credit card company via a chargeback request. Once a chargeback request is made, that request must first be adjudicated and resolved through the credit card issuer. 

      As we are not directly involved in chargeback disputes, we are unable to process a refund until the chargeback request is resolved. Therefore, we are unable to assist ************** further at this time.  

      LifeMD


      Customer Answer

      Date: 12/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       This response is completely ridiculous. My screen shots show I immediately sent messages requesting to cancel and a refund. I Disputed the charge with my credit card company as this "company" was unavailable by phone as I have already expressed. I have submitted this complaint with the Better Business Bureau in ******** to hopefully help other people from not getting scammed. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 01/19/2024

      Re: BBB Case #********

      Dear Sir or Madam:

      We write in response to the above-referenced complaint.

      The customer, *******************, enrolled in a ******************** subscription telehealth program on November 7, 2023.  The customers subscription was canceled on November 16, 2023.

      Because the customer canceled before her first appointment, out of courtesy, we first attempted to issue her a full refund in November of 2023. A second attempt to issue a refund was made on January 9, 2024.

      Both refund attempts were denied by our third-party payment processing system, which has notified us that ************** disputed this charge directly with her credit card company via a chargeback request. While a chargeback request is pending, our payment processing system does not allow for the processing of refunds.  This is a control to prevent a double refund.  Once a chargeback request is made by the cardholder, that request must first be adjudicated and resolved through the credit card issuer before a refund from the merchant can be issued.  **************** chargeback request currently remains pending. 

      As we are not directly involved in chargeback disputes, we are unable to process a refund until the chargeback request is resolved. Therefore, we remain unable to assist ************** further at this time.  


      LifeMD


    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LIFEMD.COM ************ CA REF #***************** Hello,On November 13, 2023 I purchase through LifeMD website a bottle of Ramelteon for $132.60. My bank account was charged on November 14, 2023. The above line is copied from my bank statement.To date, I have received e-mails stating that my prescription has been approved, but I still have not received it. I have tried calling the company various times to find out the status and I have yet to reach a live human being. I have called during their stated business hours only to be told by a computer that no one is available to take my call. I have twice left a call back number so I don't have to continue to wait on hold. I have never been called back. I see on the BBB website that many others have complained about this company, so I am adding myself to the list. I want to stop this order, I don't want my credit card charged for ANY future orders from this company, and I want my money back.

      Customer Answer

      Date: 11/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.  I did receive the ordered product yesterday and I also received an e-mail from them assuring me that no refills would be charged to my credit card.  If this proves to be the case, then I am satisfied that this matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 31, 2023, I signed up for LifeMD's weight management program. It cost $387.00. A few days later, I had a very serious family emergency. I emailed LifeMD on November 6, 2023 and told them I had a family emergency, would not be able to use the program, and requested a refund and cancellation. At that time, I had not received any services from LifeMD. I did receive any response. I emailed LifeMD four more times over the next 10 days, and also messaged them on their internal platform. I have still received no response. I would still like a full refund and cancellation. At this point, I know that LifeMD has performed a few services (someone reviewed a medical record and checked on insurance). I understand if I cannot have a full refund, but I would still like at least $300 back. Again, I cannot participate in this program because of a family emergency that will go on for months. Especially because LifeMD refuses to respond to me, I feel scammed. Can you please help me get my money back?

      Business Response

      Date: 12/14/2023

      Re: BBB Case #********

      Dear Sir or Madam:

      We write in response to the above-referenced complaint.

      The customer, *********************, enrolled in a ******************** subscription telehealth program on October 31, 2023. **************** messaged LifeMD on November 6, 2023 requesting a refund and cancellation of her membership. 

      **************** indicates she sent multiple messages seeking to cancel her account. We do apologize for any frustration. Our records, however, show that Ms.******* account was canceled and she issued a full refund on November 24, 2023.

      Considering this subscription cancellation and refund, we consider this complaint to be resolved. 


      LifeMD


    • Initial Complaint

      Date:11/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business collected my money for a weight loss program and now will not respond to emails and disconnects my calls when waiting on hold. I have requested a refund with no response and filed a claim with my credit card company.This company should be investigated by the proper authorities. How can I file a grievance with the District Attorney in their area?

      Business Response

      Date: 12/14/2023

      Re: BBB Case #********

      Dear Sir or Madam:

      We write in response to the above-referenced complaint.

      The customer, *******************, enrolled in a ******************** subscription telehealth program on November 14, 2023. 

      **************** indicates she sent multiple messages seeking to cancel her account. We do apologize for any frustration. Our records, however, show that ******************** account was issued a full refund on November 15, 2023 and her subscription canceled on November 27, 2023.

      Considering this subscription cancellation and refund, we consider this complaint to be resolved. 


      LifeMD


    • Initial Complaint

      Date:11/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Life MD to explore alternative options for my insomnia. The medication did not work and I have made several attempts to cancel my account including emailing the listed support contact and calling the provided number. I've had no response. One phone call ended up going to a nurse referral line, where the nurse told me that they have no control over account issues and the company won't address the issue. She advised me to cancel my card. I'd like to make sure I am not charged again and I want my information deleted from the company website. Additionally, I believe their advertising to be misleading. I was not aware they would be charging me $120 a month for a medication they claimed is $8.

      Business Response

      Date: 12/08/2023

      Re: BBB Case #********

      Dear Sir or Madam:

      We write in response to the above-referenced complaint.

      The customer, *************************, enrolled in a ******************** subscription telehealth program on September 14, 2023, the cost of which is $120 per month.  Following authorization from an affiliated medical provider, ************** ordered a prescription drug product at a separate cost. 

      When placing the order, ************** affirmatively agreed to enroll in a recurring subscription program, which resulted in another order being placed on October 20, 2023. On November 7, 2023, ************** called customer support to request cancellation of her subscription. 

      **************** subscription has been canceled, and she will not incur any further recurring charges. 

      Considering this subscription cancellation, we consider this complaint to be resolved. 


      LifeMD


    LifeMD, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.