Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This picture shows that I tried to renew prescription for weight loss meds that they promise that I couldn't get I tried at least three times to renew their prescription each time they would not renew my prescription yet continue to bill me $387 for medicine and consultation I never received

  Business Response

  Date: 03/14/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ******** *****, enrolled in a three-month LifeMD subscription telehealth program on May 8, 2024. Upon enrollment in the program, affirmatively agreed to enrollment in a subscription program, *** ***** affirmatively agreed to enrollment in a subscription program, the subscription terms clearly disclosed to *** ***** that her subscription would automatically renew every three months.  Further, the subscription terms, to which *** ***** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.  

  Thereafter, on May 15, 2025, *** ***** met virtually with a LifeMD affiliated telehealth provider wherein she was prescribed a medication that was sent to her local pharmacy for pickup.
  As part of the recurring subscription, *** ***** was charged a renewal fee of $387 on August 8, 2024, November 8, 2024 and February 8. 2025.  

  On November 8, 2024, *** ***** contacted LifeMD and requested a refund and cancellation of her subscription. Unfortunately, *** ****** cancellation request was not properly processed.  

  LifeMD spoke with *** ***** on February 19, 2024, at which time her subscription account was cancelled and she was issued a full refund for the November and February renewal fees, in the amount of $774. 

  Given the refund and cancellation, we consider this complaint resolved. 

  LifeMD
  

  
  

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No i am not satisfied with their response, I have talked with others, that are experiencing similar issues they take your money every few months and never have a conversation with you, and the three people that I talked to also said they never signed a contract. stating that they would be signing up for a monthly fee without a consultation

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Business Response

  Date: 03/28/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ******** *****, enrolled in a three-month LifeMD subscription telehealth program on May 8, 2024. Upon enrollment in the program, *** ***** affirmatively agreed to enrollment in a subscription program, the subscription terms clearly disclosed to *** ***** that her subscription would automatically renew every three months.  Further, the subscription terms, to which *** ***** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.   

  Thereafter, on May 15, 2025, *** ***** met virtually with a LifeMD affiliated ********** provider wherein she was prescribed a medication that was sent to her local pharmacy for pickup. As part of the recurring subscription, *** ***** was charged a renewal fee of $387 on August 8, 2024, November 8, 2024 and February 8. 2025.   

  On November 8, 2024, *** ***** contacted LifeMD and requested a refund and cancellation of her subscription. Unfortunately, *** ****** cancellation request was not properly processed.   

  LifeMD spoke with *** ***** on February 19, 2024, at which time her subscription account was cancelled and she was issued a full refund for the November and February renewal fees, in the amount of $774.  

  Additionally, we have provided the Terms & Conditions language of a LifeMD subscription service:
  "Automatic Renewal Programs:  Where you purchase LifeMD Products and/or Prescription Medications in connection with an automatically renewing subscription model (Automatic Renewal Product Program), your Payment Method will be charged the applicable amount for the subject LifeMD Products and/or Prescription Medications on a recurring basis for as long as that Automatic Renewal Product Program subscription remains active (the Recurring Product Fees).  Where you purchase **************** provided by a third-party Healthcare Provider in connection with an automatically renewing subscription model (Automatic Renewal **************** Program, and together with the Automatic Renewal Product Program, the Automatic Renewal Program), your Payment Method will be charged the applicable amount for the ongoing **************** on a recurring basis for as long as that Automatic Renewal **************** Program subscription remains active (the Recurring **************** Fees, and together with the Recurring Product Fees, the Recurring Fees).  Such Recurring Fees will be charged in advance, and you acknowledge and agree that LifeMD will not obtain any additional authorization from you for the applicable Automatic Renewal Programs Recurring Fees.  Every time that you accept delivery of the subject LifeMD Products and/or Prescription Medications, or have a **************** visit with a Healthcare Provider, as applicable, you re-affirm that LifeMD is authorized to charge your Payment Method and to have the Recurring Fees applied to same.  If you wish to cancel an Automatic Renewal Program, you may do so at any time by: (i) signing in to your member portal; (ii) calling us at:  **************; or (iii) e-mailing us at: ************************************************************.  Please be advised, all Automatic Renewal Programs must be cancelled within (8) hours of the renewal subscription date to avoid incurring charges for same.

  Given the full refund, cancellation, and above clarification, we consider this complaint resolved.  

  LifeMD
  

  
  

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertised medication for a specific price and prompted me to enter my card and pay upfront for the medication then meet with a doctor to finalize treatment plans. After charging my card I then found out that the cost of the medication was not included as advertised and I would need to pay an additional $299 to receive the medication

  Business Response

  Date: 03/03/2025

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, **** ***, enrolled in a ******************** subscription telehealth program on February 13, 2025. The subscription terms, to which *** *** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 
  
  On February 14, 2025, *** *** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.
  
  Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on February 14, 2025.  
  
  Given the refund and cancellation, we consider this complaint resolved.
  
  LifeMD

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not agree that the business makes it clear that medication is not included in the price they charge. I believe their advertising is misleading and their practices are fraudulent 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***
  
  
  
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with ************************ for a trial of weight loss injection drugs. The trial included a Telehealth visit. LifeMD canceled my first visit due to unavailability of their doctor. Then, I met with my ************ Physician who advised I did NOT qualify for weightless injection drugs. I then sent a message to LifeMD to cancel my subscription due to my interfering diagnosis and advice of my ************ Physician. While the submission was successful, in November, I was billed for the membership I canceled. There is no way to remove your card for billing. There is no way to cancel your account on the website, and apparently the form they use is ineffective. I have opened a dispute with my credit card company but I don't believe that this business should be allowed to keep me from canceling the account or removing my credit card.

  Business Response

  Date: 02/26/2025

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ********* Osorio ***** , enrolled in a LifeMD subscription telehealth program on May 22, 2024. 
  
  On May 30, 2024, *** ****** ***** had a virtual telehealth appointment that was not attended at the set time of 2:20pm CST. The assigned LifeMD affiliated ********** provider joined the appointment at 2:24pm CST and left at 2:32 pm CST. At this time *** ****** was marked as a no show and was advised via patient portal to reschedule her appointment.
  
  Thereafter, on November 18, 2024, *** ****** sent a message via patient portal informing us of her cancellation request due to he interfering diagnosis and advice provided by her primary care physician.
  
  Upon further research LifeMD did notice a discrepancy with *** ****** ****** account not being completely cancelled as discussed and mentioned on November 18, 2024.
  
  We promptly rectified this mishap and fully cancelled and processed a full refund in the amount of $774 to the payment on file. This task was completed on February 13, 2025.
  
  We kindly ask *** ****** ***** to allow 5-7 business days for this to process. Depending on her banking institution, the funds may be readily available sooner.
  
  Given the cancellation and full refund processed, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never ordered from this company yet they continue to bill 2 of my credit cards for ******.

  Business Response

  Date: 02/20/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  On September 19, 2024, the customer, **** *****, ordered a sixty-day supply of a prescription medication from LifeMD following authorization from an affiliated medical provider, at a cost of $132.60, a 35% discount off the full price of $204. At the time of her purchase, ** ***** affirmatively consented to enrollment in a recurring subscription program, which would result in renewals every sixty days at the full price of $204.

  Thereafter, the medication was shipped and delivered on September 24, 2024. 

  As of February 18, 2025, *** ****** subscription with LifeMD has been fully cancelled, with no future payment reoccurring. 

  Given the cancellation of the customers subscription, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been looking for semiglutide online as my insurance (******) no longer covers the medication. I shopped around and found the "LifeMD" website. On the website, it clearly states that they could provide semiglutide without insurance and that I could start my "GLP-1 Weight Loss program for 50% off", so I signed up. They advertised the cost of the "program" as $75 for one month with the cost being $150 for the next two months, or an option to purchase 3 months upfront for $335. I purchased 3 months for $335, assuming that this was the cost of the medication as I was going outside of my insurance company to purchase it. I didn't find out the true nature of my purchase until I met with their nurse for 5 minutes and realized that the medication was not covered. Apparently I had purchased some kind of consultation service that I didn't need and that I wasn't aware I was purchasing. I assumed that since they clearly stated that I didn't need health insurance or any kind of medical service to get the medication, that I was actually purchasing the medication. Upon finding out that I had not purchased medication, I asked for an estimated cost of the medication, which they refused to provide. At this point, I cannot make an informed decision as to how much the "program" will ultimately cost as they refuse to provide an estimated for the medication, so I have cancelled my membership. To compound matters, upon cancellation, I learned that my payment is not refundable and the term ends after the initial three month period. This was in no way disclosed to me. I am now paying for a service that I did not know I was signing up for, do not know or understand the ultimate financial cost and with no refund options. My membership started on 1/29/25.

  Business Response

  Date: 02/19/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ******** ******, enrolled in a three-month LifeMD subscription telehealth program on January 28, 2025, at a cost of $335.25. The subscription terms, to which *** ****** affirmatively consented, specifically state that medication costs are not included in the program subscription fees.  

  Thereafter, on January 31, 2025, *** ****** met virtually with a LifeMD affiliated provider.

  On February 4, 2025, *** ****** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program. 

  *** ******* account was fully cancelled and a partial refund in the amount of $287.25 was processed. At this time it was discussed with her that the remaining $48 that was not provided in the refund was due to an appointment that was attended along with a benefits check that was conducted with her insurance. Unfortunately, these funds are non refundable. 

  Given the explanation of the partial refund and cancellation, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company engaged in deception by immediately charging for services that were not rendered. Received no services and requested refund. Have not received a refund even though a refund qualifies under company policy.

  Business Response

  Date: 02/17/2025

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, **** ******, enrolled in a ******************** subscription telehealth program on February 2, 2025.
  
  Later that same day, *** ****** contacted LifeMD and requested a refund and cancellation of his subscription. LifeMD informed *** ****** his cancellation request had been completed and a full refund of $335.25 was processed.
  
  We kindly ask *** ****** to allow 5-7 business for this transaction to complete. Depending on his banking institution, the funds may be available sooner.
  
  Given the refund and cancellation, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  medication was delivered to wrong address, this would have been my third delivery. when i called them they said no refund and did nothing to re send medication attached below is picture of delivery of an unknown home

  Business Response

  Date: 02/19/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  LifeMD would like to extend our apologies for the *** ********** experience with the receipt of his medication order. 

  The customer, ***** ********* , enrolled in a ******************** subscription telehealth program on October 9, 2024.   

  Thereafter, on October 11, 2024, *** ********* met virtually with a LifeMD affiliated provider and was prescribed medication, which was paid for separately.  The particular type of medication prescribed usually takes ***** business days to prepare and ship. The initial order of medication was delivered on October 18, 2024. 

  On November 20, 2024, a refill request was submitted by *** ********** On December 14, 2024, 14 business days after the order was submitted, the refill order was delivered.  
  On January 23, 2025, another refill request was submitted by *** ********** On January 24, 2024, the medication shipped and the tracking number shows it was delivered on February 1, 2025.  Unfortunately, the medication was delivered to the incorrect address.  

  On February 2, 2025, *** ********* contacted LifeMD, upset that he had not received his medication refill. *** ********* requested cancellation of his subscription and a refund for the medication refill that was improperly delivered.  

  On February 3, 2025, *** ********** account was cancelled and he was issued a refund for the medication in the amount of $170.

  Given the refund and cancellation, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to check out their services and to get more information on this company and I was stupid and entered credit card information that wassupposed to take me to get more information. When I saw the price I stopped I never hit click. I never hit add I never hitcomplete order. They charge my card and mailed me the product. Is there anything I can do to rectify this?

  Business Response

  Date: 02/17/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  On January 29, 2025, the customer, ***** **********, ordered a ****** supply of a prescription drug product from LifeMD following authorization from an affiliated medical provider, and the order shipped the same day. The terms and conditions, to which *** ********** affirmatively consented, specifically stated that prescription products are non-refundable. 

  On February 5, 2025, *** ********** contacted LifeMD to discuss her account. During this time a partial refund was provided along with full cancellation of her account. *** ********** was in full agreement with the partial refund being provided, with no further questions or concerns. 

  Given the cancellation of the customers subscription and partial refund processed, we consider this complaint resolved. 

  LifeMD
  

  
  

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** **********
  
  
  
   
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One the worst experiences *** had with a company. Everything was fine until trying to cancel services. The company advertises that you can cancel services through email, portal or by calling. I cancelled my subscription through the portal and sent an email to confirm that my subscription was canceled on 01/25. I called the company on 01/28 after they informed me that cancelling services online and emailing would not be sufficient. Due to my work schedule I was unable to call during the times that a representative was available. Initially, they stated I could not receive a full refund of $774 due to having an appointment when I initially signed up 6 months prior. Then when I stated that was incorrect based on the company policy listed on ************************, which allows for a refund if services have not been used and if cancelling within 30 days the answer changed. It states that it has to be a formal cancellation. They stated I was billed on 12/28 and that cancelling on the portal/emailing would not be honored. Only my phone call on 1/28 would count, which was 31 days later. I did not receive a email saying my policy would be renewed. The representative informed me the subscription was renewed on 12/28, although the charge did not post on my statement until 12/31. Im unable to verify the renewal date of 12/28 since its not stated anywhere on my account or in previous emails. I tried multiple times to handle the situation with the company first. Despite informing them of the advertised policy online; they refused to honor the information and continued to come up with various reasons why I would be ineligible for a full refund. Based on my experience, this company uses dishonest practices and falsely advertises ways to cancel services. I believe this is done in an attempt to confuse clients with the goal of increasing income. I was no longer eligible for medication, which was why i cancelled the subscription. The company has refunded $629 of the $774.

  Business Response

  Date: 02/17/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ***** *********, enrolled in a six-month subscription telehealth program on June 28, 2024, at the introductory price of $387, 50% off the full price of $774. At the time of enrollment, the customer affirmatively consented to enrollment in a subscription program, which would include renewals every six months.

  Our records show that *** ********* was sent a renewal notification via email on December 23, 2024 at 8:16pm EST. The notification email informed *** ********* that her LifeMD membership was set to renew in 5 days.

  On December 28, 2024, the customers subscription renewed at the full price of $774, as the 50% off introductory price had ended. 

  Our records show that on January 25, 2025, *** ********* contacted LifeMD and requested cancellation and a refund. LifeMD informed the customer that her account was cancelled and a partial refund in the amount of $629 was processed on January 28, 2025. 

  LifeMD advised *** ********* that the reason for the partial refund was because she was in between a billing period, as her subscription renewed on December 28, 2025, resulting in a prorated amount being refunded ($629). 

  As of February 5, 2025, LifeMD shows *** ********** subscription was cancelled with no further charges occurring in the future. 

  Given the explanation of the partial refund and cancellation, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before signing up for this subscription I called and inquired about the subscription policy because I was interested in the 6 month membership for the discounted rate. The only reason I was wanting a subscription is to try the weight loss medication. The representative I spoke to insured me that if the medication did not work for whatever reason I would be able to receive a refund after the prorated amount of the subscription I used. I used half the subscription and the medication did not work out for me due to severe side effects. I then called to receive a refund they told me they were only going to refund a particular amount as a courtesy, but would not refund the entire amount of the remaining three months that will not be used. When asked if they recorded phone calls The representative said yes, and that she would launch an investigation into my previous phone call and get back to me. I do not foresee happening.

  Business Response

  Date: 02/19/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ********* ******, enrolled in a six-month subscription telehealth program on October 27, 2024, at the introductory price of $387, 50% off the full price of $774. 

  Thereafter, on November 4, 2024, *** ****** met virtually with a LifeMD affiliated provider and was prescribed medication, which was paid for separately at a cost of $129.

  On November 9, 2024 *** ****** contacted her LifeMD affiliated ********** provider about side effects that she was experiencing. *** ****** was advised on how to reduce the side effects and suggested next steps should those symptoms not improve. On November 16, 2025, *** ****** contacted her LifeMD affiliated provider about the side effects worsening. She and the provider discussed stopping the medication and restarting it at a lower dose once the side effects had subsided. During this time there was no mention of *** ****** subscription being paused or cancelled. 

  On November 30, 2024, *** ****** submitted a refill request for the medication, along with payment. The medication refill was delivered to *** ****** on December 4, 2024. 

  On January 30, 2025, *** ****** contacted LifeMD to request cancellation of her account, as well as a refund, as she was encountering side effects with the medication prescribed.

  LifeMD completed a full review of *** ****** account and was able to determine she had utilized one month of services out of the 6 months she enrolled in. As a result of this LifeMD provided a partial refund of $149 to the payment method we have on file for her. With further review of *** ****** account an additional $50 refund was processed on February 18, 2025. Please allow 5-7 business days for this to reflect. Depending on her banking institution the funds may be readily available sooner. 

  Given the total refund of $199 being provided and cancellation of her subscription, we consider this complaint resolved. 

  LifeMD
  

  
  

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******