Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account several weeks ago, long before it was set to renew on 7/13/25. However, despite this, I was charged $135 on 7/14 for a "Stripe Subscription" according to the invoice. I would like this refunded as my account was cancelled well before the renewal date. Additionally, the Zealthy app will not allow me to delete my account.

  Business Response

  Date: 07/14/2025

  Hi ****, 
  
  Thank you for reaching out, and Im truly sorry for the frustration this unexpected charge caused, especially after you had already taken the steps to cancel your account well before the renewal date. That should not have happened, and I completely understand how upsetting it must be.
  
  Please know that weve refunded the $135 charge to your card, and you can expect the amount to reflect in your account within 57 business days. We've also canceled your Weight Loss Membership to ensure that no future charges will be made.
  
  I also want to acknowledge your concern about the app not allowing account deletion. Ive shared this feedback with our technical team so they can look into the issue and work toward a resolution.
  
  Again, I apologize for the inconvenience, and we truly appreciate your patience and understanding. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/17/2025 I paid $1,755 for *********** 60 mg vial and 5 months membership (I have a receipt stating those terms) (FYI, at a dosage of 2.5 mg, the 60 mg vial should permit 6 months of 4 weeks/month applications). Except that Zealthy would not permit me to receive 6 months; they would only send me one month, messaging me that I would have to order another month later. I attempted to order the 2nd of 6 months dosage on May 8, 11, 20, and 26 and June 6 and 13 (twice). Zealthy would message me that it was ordered, but as you can see from my diligence in contacting them there was either an excuse or they went silent. I NEVER DID RECEIVE THE ORDER REPEATEDLY PROMISED TO ME; THUS, I PAID FOR BUT DID NOT RECEIVE 5 OF THE 6 MONTHS! I was in a frantic mode and went elsewhere for ***********.Additionally, Zealthy seems to pay games with discounts offered on memberships; I may have overpaid membership fees, too. Finally, Zealthy does not permit me to access the email history of correspondence between me and services members/providers, so I cannot send you the numerous messages referenced above.I'd like that last payment refunded ($1,755) given Zealthy's fabrications and failings.

  Business Response

  Date: 07/14/2025

  Hi *****, 
  
  Thank you for taking the time to share the details of your experience. Im truly sorry for the frustration, disappointment, and confusion this situation has caused you, especially after your repeated efforts to follow up and clarify your order.
  
  I want to acknowledge that weve escalated your cancellation and refund request to our pharmacy team, and we are actively reviewing your case in full. I understand how upsetting it must have been to pay for a 5-month supply and not receive what was promised despite multiple attempts to reach out.
  
  I understand your trust has been affected, and I want to sincerely apologize for the breakdown in service and communication. This is not the experience we want for our patients, and your feedback will help us improve.
  
  Thank you again for your patience while we work through this. Well be in touch with next steps as soon as we receive an update from the pharmacy team. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way to cancel the membership. I have spoken on the phone, emailed support and messaged through the app, responded to text messages they have sent. I am told to go to the website and click on my profile to go to cancel, but it redirects each time. I have done this on the different phone browsers, on their app, and on two different computers. Im certain this is an intended glitch to prevent people from canceling, but regardless I just want my membership cancelled.

  Business Response

  Date: 07/14/2025

  Hi *****,  
  
  Thank you for reaching out, and Im truly sorry for the stress and inconvenience this has caused you. I completely understand how frustrating it must have been to try so many different ways to cancel without success, especially when it felt like you were being redirected in circles. Thats not the experience we want for anyone.
  
  Please rest assured that weve now canceled your Weight Loss Membership, and you will not be charged moving forward.
  
  I also want to sincerely apologize for the technical issues and confusion you experienced while trying to cancel. Your feedback is incredibly valuable, and Ive shared it with our team so we can investigate and improve the cancellation process. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for medication and it never arrived. I've called and called, call logs for MONTHS. Money was paid 5/5/2025 in the amount of 251$, and never received my order. No tracking info. No response or call back after several messages left. And now that I canceled my membership I can't even see if they've answered in the app. Worst experience with a business ever

  Business Response

  Date: 07/14/2025

  Hi *******, 
  
  Thank you for reaching out, and Im truly sorry for the experience youve had. I completely understand how frustrating and disappointing it must be to pay for something, follow up repeatedly, and feel like your concerns have been ignored. Thats absolutely not the kind of service we want to provide.
  
  Please know that weve escalated your case to our pharmacy team with a request to cancel the order and issue a refund for the $251 charged on May 5, 2025. Were actively following up, and someone will reach out to you directly as soon as this is sorted out.
  
  I truly apologize for the lack of updates, missed responses, and the difficulty accessing your account after cancellation. Your feedback is being taken seriously, and were committed to making things right. 
  
  If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becaus

   I have NOT received the refund yet  I don't want to close until I do  it was ******  and it's already been MONTHS

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Business Response

  Date: 07/15/2025

  Hi *******, 
  
  Thank you for following up, and we truly understand how frustrating this ongoing delay has been for you. Were very sorry for the time it has taken and the lack of resolution so far.
  
  As mentioned, weve already requested a cancellation and refund for your $251.51 order, and weve sent a follow-up to our pharmacy team to prioritize this matter. We completely understand your hesitation in closing this out until the refund is received, and we will keep you updated every step of the way.
  
  Thank you again for your patience, were staying on top of this until its fully resolved.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this service due to continued harassment and repeated attempts to charge my card in rapid succession. This was earlier this week. For the last few days, an attempt to collect funds for medication I have not received has been attempted. I have sent texts twice telling them to cease now.

  Business Response

  Date: 07/14/2025

  Hi ******, 
  
  Thank you for reaching out, and Im truly sorry for the stress and frustration this situation has caused you. I completely understand how upsetting it must have been to deal with repeated charge attempts, especially after you've already canceled and asked for the communication to stop.
  
  Please know that weve voided the $329 charge, so there will be no further attempts to bill your card. Your account has also been marked as canceled, and you should not receive any additional payment requests moving forward.
  
  I also want to sincerely apologize for the repeated outreach and the inconvenience it caused. Thats not the experience we want you to have, and your feedback is being shared with our team to ensure this doesnt happen again. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zealthy charged my credit card $1330.00 on ZEALTHY* O8MJOD81 Healthcare 7/1/2025 without sending prescription. They stated they did not know when the medicine would be available. I sent many correspondence. The order was placed on June 19th and by July 1st I hadn't heard anything or received the prescription. They then proceeded to charge my card

  Business Response

  Date: 07/14/2025

  Hi ******,  
  
  Thank you for reaching out, and Im truly sorry for the experience you've had, especially with such a significant charge and not receiving your prescription or clear communication. I completely understand how frustrating and concerning this must feel, and I want to assure you that were actively working on resolving this for you.
  
  Your cancellation request has already been sent to our partnered pharmacy, and were currently waiting for their confirmation. Ive also personally sent a follow-up to our pharmacy team to help expedite the process and ensure the order is properly canceled.
  
  I know you've made several attempts to get clarity, and I truly apologize for the delay and lack of timely updates. Thats not the level of service you deserve, and were doing everything we can to correct it.
  
  Please rest assured that someone from our team will be in touch with you as soon as we receive confirmation from the pharmacy. Were here for you, and were committed to making this right.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The pharmacy sent an email stating that it had been cancelled already. The pharmacy has cancelled the order (in which they never had) and the subscription has been cancelled. A refund is due promptly. This is an attempt on this companies part to stall refunds. This has been going on since June 20th. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 07/16/2025

  Hi ******, 
  
  Im truly sorry for the ongoing frustration this situation has caused you, and I completely understand how disappointing this experience has been, especially with the delays and confusion surrounding your cancellation and refund.
  
  Please know that your case remains a priority on our end. Weve already escalated the matter and are currently awaiting a final confirmation from our pharmacy team. We understand your concern regarding the communication you received from the pharmacy, and were doing everything we can to ensure we have the full and accurate status in order to move forward appropriately.
  
  We sincerely apologize for the time this has taken and the inconvenience it has caused. Your patience during this process is greatly appreciated. Rest assured that someone from our team will be in touch as soon as we receive the necessary confirmation.
  
  If you have any additional information or documentation that could help expedite the process, please dont hesitate to send it our way. Were here and want to make this right for you. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:07/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at the site because it offered "free health insurance check". They tried to bill my card for over $300 4 times. A transaction for $39 did go through my account. I contacted them immediately to cancel. The website doesn't have a way to cancel. The button on the app doesn't work. The "customer service" is AI responses. I tried calling their 800 number and was on hold for over an hour then it hung up on me. I received multiple recorded calls in the middle of the night from them for the past 3 days saying I need to update my payment method. I canceled the card that they kept trying to bill since there apparently is no way to cancel this ridiculous company.

  Business Response

  Date: 07/14/2025

  Hi ******, 
  
  Thank you so much for reaching out, and Im truly sorry for the frustrating experience youve had. I completely understand how upsetting it must have been to deal with repeated billing attempts, confusing cancellation options, and unhelpful support when all you expected was a simple, straightforward health insurance check.
  
  While the $39 fee typically isnt refundable since a consultation with one of our medical providers did take place, we absolutely value your experience, and more importantly, we hear your concerns. Thats why weve gone ahead and processed a full refund of the $39, which should reflect in your account within 57 business days.
  
  Weve also made sure your account is fully canceled and that no further charges or contact attempts will be made.
  
  Your feedback is being shared with our team to help improve the cancellation process, app functionality, and our customer service experience, this is not the standard we aim to uphold, and your voice is helping us do better.
  
  If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Zealthy for the weight loss medication program. I saw that you have to pay a $39 consultation fee as well as they took my insurance, ********. I was so excited to get started on the program, so I contacted Zealthy through their website and was told that they do take ********. I was told to upload copies of my insurance cards. I was then given a "consultation" appointment to speak to my assigned nurse. The appointment was scheduled for about 2 weeks from that date. So then appointment day came and I spoke to the nurse. She started off being very rude and condescending. She then proceeded to tell me I would have to pay $670 per month out of pocket! I was very surprised and disappointed.I told her that I can't afford that . Remember, the website stated that they took ******** as with other insurances. Because of her rudeness, I hung up on her. So the next day, I cancelled ************* when I checked my debit card account and the $39 consultation fee was taken out and $670. So I contacted them to return my funds, to no avail. I then called my bank to stop the payment, which they did. But my bank opened up an investigation and temporarily gave me back the money. But on July 8, 2025, my bank sent me a dispute resolution letter and they found that Zealthy was correct in taking my money because I received the weight loss meds. I called my bank and told them that Zealthy lied in saying I was shipped the medication! That was not true. I logged onto Zealthy's website and the website verified that the shipment is in "pending", which means I never received the meds as I stated. I contacted the bank again and told them this. They reopened my case and requested for me to take screenshots of the website showing my shipment was never sent! I have called Zealthy about 10+ times to get my money back. As of today I haven't spoken to Zealthy at all! Now I am out $670! My patient ID # is ********

  Business Response

  Date: 07/14/2025

  Hi *****, 
  
  Thank you for taking the time to share your experience, and I want to start by sincerely apologizing for all the confusion, frustration, and disappointment you've gone through. This is clearly not the experience you expected, and I completely understand how upsetting this must be, especially when you were excited to get started and felt misled about coverage and cost.
  
  I want to reassure you that weve taken your concerns seriously and have reviewed your account carefully. To clarify:
  
  - The $39 consultation fee was refunded on April 15, 2025, and this should have already reflected in your account.
  
  - Regarding the $670 charge, we see that it is currently under a dispute with your bank. Since the dispute process is active, we are unable to make any changes or issue further actions until it is resolved or canceled directly with your bank.
  
  We absolutely understand your concern, especially if the medication was never shipped. At this point, well need to wait until your bank completes their investigation. Once that happens, we will gladly cooperate with the outcome and take any next steps necessary on our end.
  
  We're truly sorry you havent been able to reach us sooner and for the negative interaction you had during your consultation. That is not the kind of care or communication we strive for, and your feedback will be shared with our team for internal review and improvement. 
  
  If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took $39 from my account then proceeded to take $199 for absolutely nothing but fraud.

  Business Response

  Date: 07/11/2025

  Hi ******,  
  
  Thank you for sharing your feedback, Im really sorry for the frustration this experience has caused you. We completely understand how upsetting it is to feel charged for something you didnt fully receive.
  
  To clarify, the $39 charge was for your Weight Loss Membership, which covers services from our medical provider, including the review and approval of your prescription request. Since that service was rendered, were unable to refund this portion as outlined in the terms you agreed to during sign-up.
  
  That said, we did void the $199 charge for the *********** vial, and you will not be billed for that. We've also gone ahead and canceled your Weight Loss Membership to ensure no future charges occur.
  
  We truly regret that this experience didnt meet your expectations and appreciate you giving us the chance to explain. If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently having a hard time canceling and I wasnt aware of the monthly fees on top of medication fees. I have been contacted by three different people today asking me the same questions about cancellation. I have made it clear that all that is wanted is to cancel and receive a refund.

  Business Response

  Date: 07/11/2025

  Hi *******,  
  
  Thank you for reaching out and for your patience, were truly sorry for the confusion and back-and-forth youve experienced.
  
  Please know that weve already processed the $135 refund and canceled your Weight Loss Membership to ensure no future charges. The refund should reflect in your account within 57 business days.
  
  We understand how frustrating it can be to deal with multiple contacts and mixed messaging, especially when your request has been clear from the beginning. Thats on us, and we appreciate you bringing it to our attention so we can do better. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******