Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased membership and medication for two months on July 9.Had issues with bank approving charge of $866, but approved later ***** 12).Tracking info for medication was supplied the next day and sat like that for about two weeks. They gave me canned responses, telling me they were looking into the situation. Then the order was cancelled and a new Script was written on June 27. From then, the order has just said pending.I have contacted them almost DAILY and get the same fake response. I told them repeatedly that I needed to cancel in the portal, though that seems to be fake.I will FINALLY access the portal after HOURS. I click to cancel and the message says it is working on it. Then I get an email telling me the only way to cancel is through the portal!I just want out, and I have had so much stress dealing with them.I dont have the tracking number from the first package because they deleted the transaction. I see now that they deleted the June 27th prescription that said pending and put in a new script for July 7 (that wasnt visible until now).

  Business Response

  Date: 07/11/2025

  Hi ********,  
  
  Thank you for reaching out and for taking the time to share your experience, Im truly sorry for the stress and confusion this situation has caused.
  
  Please know that weve already voided the $135 charge and canceled your Weight Loss Membership to prevent any future billing. You should not see any additional charges moving forward.
  
  We completely understand how frustrating this process has been, especially with the delays, the confusion around cancellations, and the back-and-forth responses that didnt provide the clarity you needed. This is certainly not the experience we aim to provide, and were very sorry for the inconvenience caused.
  
  While I know this has been a long road, please rest assured that your concerns are being taken seriously. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I read the response and saw that ***** indicated that they were not billing me for the $135 since I tried repeatedly to cancel. I was just on the site and they still are hounding me about updating my payment method to pay the next $135 (despite cancelling the membership). 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

  Business Response

  Date: 07/15/2025

  Hi ********,  
  
  Thank you for reaching out again, and Im really sorry for the continued frustration this has caused.
  
  Please rest assured that your Weight Loss Membership has been canceled and all retry payment attempts have already been voided on our end. You should no longer receive charges moving forward.
  
  We understand how concerning it can be to still receive prompts to update your payment method, that definitely shouldnt be happening after cancellation. To make absolutely sure everything is cleared out, could you kindly confirm if the $866 refund is already reflecting in your account? Once confirmed, well also remove your card on file so you wont be prompted again.
  
  We truly appreciate your patience and want to make sure you feel completely at ease moving forward. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  I am also confirming that I did receive a refund of $866 on my credit card statement.

  Sincerely,
  
  ******** ****
  
  
  
   
  

  
  

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a medication March 2025 and after approval realized the cost was too expensive and was unable to proceed. I was charged $135 membership fee June 1st and July 1st even though I never paid for the medication or received it. I decided to pay for the medication on July 2nd and I have yet to hear back on an update on my order. I called and spent 20 minutes on hold only to say all agents were busy and to leave a message. I would like refunded for the membership fee and medication because at this point I dont trust this business and the lack of response and behavior from this company feels sketchy and fraudulent.

  Business Response

  Date: 07/11/2025

  Hi *******, 
  
  Thank you for taking the time to share your experience with us. Im truly sorry for the delay and frustration youve encountered, we understand how important it is to feel confident and supported in your care journey.
  
  Please know that weve followed up with our pharmacy team regarding your medication order, and well make sure someone reaches out as soon as we have a meaningful update.
  
  In the meantime, weve refunded the $135 membership fee for July. This should reflect in your account within 57 business days.
  
  We understand your concerns and are genuinely sorry this experience has made you feel uneasy. Its never our intention to leave any of our patients feeling in the dark, and we appreciate your patience as we work to make things right. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I INQUIRED about services and paid a one time feed for a consultation. I never spoke with anyone only received an email stating they would be sending me an Rx (which seems kind of medically illegal). I cancelled the service as soon as I received notification about the Rx because that seemed off - why would I take an Rx from a stranger? About once a week they attempt to withdrawal a subscription fee and a monthly Rx fee of around ~$200.I have had to issue a stop payment ($35) to block any charges from them, close and request a new debit card, and they still continue to try to collect money. I cannot get anyone from the company to call me back. And after all of these charges - I still have never received an Rx anyway.

  Business Response

  Date: 07/11/2025

  Hi ***,  
  
  Thank you for sharing your experience, I truly understand how concerning and frustrating this must have been.
  
  Please know that we have already voided the $135 charge and canceled your Weight Loss Membership to prevent any future billing attempts from our end. You should not see any additional charges moving forward.
  
  Were genuinely sorry for the confusion and inconvenience this situation has caused, especially given that you never moved forward with the prescription or services. We also understand the burden of having to block charges and replace your card, and we sincerely regret the hassle.
  
  While this isnt the experience we want for anyone, we appreciate you bringing it to our attention. If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tried to order oral ***********. received message that they could not fill it in ** because they didnt have a pharmacy to do it. requested my $$$ back, but was told the p[yment was for a membership and no prescription? nonsense.

  Business Response

  Date: 07/11/2025

  Hi ******, 
  
  Thank you for reaching out and sharing your concern. Im really sorry to hear about the trouble youve experienced, and I completely understand how frustrating this must be.
  
  As much as wed love to assist you further, were currently unable to locate your account using the information provided. To help us resolve this quickly, could you please email us at ********************** with the subject line "BBB *****", and include your full name, date of birth, phone number, and the email address associated with your Zealthy account?
  
  Once we have that, well be able to take a closer look and do our best to make things right.
  
  Thank you for your patience, were here for you and hope to hear from you soon.
  
  *****
  ******* *** **********r

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make an initial purchase for medication for $217. After a week Id received no shipping confirmation, and wasnt able to access any account information online d/t technical issues. Since then Ive repeatedly reached out, and while they claim theyre looking into the issues, theres been no progress. After another week I requested a refund. They have continued to delay and put me off with assurances they are working on the problem, with no evidence of them actually doing so.

  Business Response

  Date: 07/11/2025

  Hi ********, 
  
  Thank you for reaching out and for your patience while we looked into this. I'm truly sorry for the inconvenience and frustration you've experienced, we understand how important timely communication and follow-through are.
  
  Weve processed a refund of $217 and also canceled your Weight Loss Membership to ensure there are no future charges. Please expect the refund to reflect in your account within 57 business days.
  
  We regret that your initial experience with us did not meet expectations. Your feedback is being taken seriously and shared with the appropriate teams so we can continue improving how we support our patients. 
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company illegally charged my credit card AGAIN. I have proof of the cancellation from June in an email. This company has employees in another country who have access to my credit card information. I called the number and a **** picked up and when I questioned him about this charge he hung up. The email is below. I want all of my information to be deleted from this company.**** ******** (Zealthy) ********************** via *********** Wed, Jun 5, 2024, 12:00PM to me ** ****** ***** *** *** ******* ** ***** **** *** ** ***** **** ** ****** *** **** ** **** ********* **** ******* ********* ****** **** ** ***** ** **** **** ****** **** *** *** ****** **** ********** ** ***** ****** ******** ***** **** **** ******** ***********

  Business Response

  Date: 07/11/2025

  Hi *****,
  
  Thank you for reaching out. I truly understand how upsetting this situation must be, especially after you received confirmation of your cancellation earlier. I'm really sorry for the frustration and confusion this has caused.
  
  Please know that the $135 charge has already been refunded, and your Weight Loss Membership has been canceled to prevent any future charges. The refund should reflect in your account within 57 business days.
  
  Weve also flagged your request for data removal, and our team will ensure your information is deleted from our system in accordance with our privacy policy.
  
  Again, we sincerely apologize for the inconvenience. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  
  

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not trust this company to refund the money. They have told several people that they would refund the money and did not. There is a current Civil Lawsuit that over 50 people, including myself,  have started against Zealthy. I spent hours on emails and on phone calls to Zealthy and missed hours of work because of this fraudulent company. I disputed this charge with my credit card as they informed me that Zealthy NEVER removed this subscription, even after Zealthy emailed me the first time to state that future charges wouldnt occur. Zealthy now needs to also deal with ********* as they refunded my money AND NOW ZEALTHY **************.  I WANT ALL OF MY INFORMATION REMOVED FROM ZEALTHY, FINANCIAL AND PERSONAL. IF I FIND OUT THERE IS A HIPAA BREACH THAT WILL BE A WHOLE NEW LAWSUIT! This company is not to be trusted! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to find a provider for a *** paid a discounted membership fee and before speaking to a provider was charged 965$ without further notice . Have contacted zealthy numerous times they stated if order hasnt shipped they can refund me. Order hasnt shipped and no one can contact pharmacy

  Business Response

  Date: 07/11/2025

  Hi ******, 
  
  Thank you for reaching out and sharing your experience, I completely understand how frustrating and concerning this situation must be.
  
  Please know that weve already submitted your cancellation and refund request to our pharmacy team. Once they confirm that the order has been canceled on their end, someone from our team will follow up with you directly.
  
  Im truly sorry for the lack of clarity and the unexpected charge before you had the chance to speak with a provider. Thats not the experience we want for anyone, and were doing our best to make this right as quickly as possible.
  
  We appreciate your continued patience while we work through this, and well be sure to keep you updated. If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have not yet received a refund and have not heard from anyone directly to resolve my issue.  I made multiple attempts thru customer service to contact the pharmacy.  They stated that the pharmacy could not directly be contacted to avoid shipment.  This is not a good business practice. How can one receive medication without speaking to a medical professional.  This to me just means you wanted to receive funds and not provide a service. 

   

  ****** ********

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  Dr. ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about services on May 19, 2025. I had to leave my credit card on file if the doctor were to approve a weight loss medication then they were to ship it out and charge me for the medication. I asked a bunch of questions and they were vague and unclear with their responses. I never agreed to proceed with a prescription because I didnt feel comfortable so when I saw I was charged $39 just to inquire about their services. I text emailed and messaged to cancel my my membership that I didnt agree to on June 5 then on June 19, I was charged $135. I spoke to the representative today and she stated well you didnt cancel it until the 22nd which I have proof in my messages that it was 5. I also asked about all the calls messages and emails I sent and why was there a lack or responses the Agent later than said I will send this to the escalation line but couldnt give me a timeframe or a number or a person I can speak to.

  Business Response

  Date: 07/11/2025

  Hi *******,
  
  Thank you for reaching out and for sharing your experience, Im truly sorry for the confusion and frustration this has caused.
  
  Please know that weve processed the refund of $135, and it should reflect in your account within 57 business days. Weve also gone ahead and canceled your Weight Loss Membership to ensure no further charges occur.
  
  We understand your concerns about the lack of clarity and delayed responses, and I sincerely apologize that your cancellation request wasnt acted on when you first reached out. Thats not the experience we want any of our patients to have, and were actively working on improving our process so this doesnt happen again. 
  
  If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with Zealthy to get a prescription medication cheaper than what I was paying through my insurance. I paid the membership fee and prescription fee and NEVER received any services or medication. In their chat box, which is the only way they want to communicate, I requested 4x to get my money back for the prescription. It has been over a month now. They charged my card first, then decided to let me know how to cancel. Problem Is that the CANCEL feature in their app does not work and I keep getting charged for services ans meds I have not received.

  Business Response

  Date: 07/11/2025

  Hi *****,
  
  Thank you for reaching out and for sharing your experience, Im truly sorry to hear about the frustration this has caused you.
  
  Weve gone ahead and voided the $135 charge and canceled your Weight Loss Membership to prevent any future billing.
  
  We understand how important clarity and reliability are, especially when it comes to your health and finances. Not being able to access the services or cancel your membership properly is absolutely not the experience we want you to have, and were sorry for the inconvenience it caused.
  
  Well make sure your concerns are shared with the appropriate team, and we appreciate your patience while we worked to resolve this. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zealthy took a payment of $39.00 out of my account on 6/7/2025 and on 7/7/2025 they took $135.00. Their advertsiement is very misleading. I never even completed my application for them, nor did I have an appointment, or even orederd meicine; they still took the money. I cannot even cancel a subscriotion because I never completed my information and yet they want to continue to take money out. I have asked them several time to cancel my account and they keep saying they are working on it, but nothing happens. Now they are telling me they are having technical difficulities. I looked them up and the BBB says they are being sued. Their reviews are terrible!!! I just want my money back and my subscription cancelled.

  Business Response

  Date: 07/10/2025

  Hi *****,  
  
  Thank you for reaching out, and Im truly sorry for the frustration this has caused you. I understand how concerning it must be to see charges from a service you didnt fully proceed with, and I appreciate you giving us the chance to make this right.
  
  I want to assure you that both the $39 and $135 charges have been refunded, and you should see those amounts reflected in your account within 57 business days. We've also canceled your Weight Loss Membership to prevent any future charges from our end.
  
  We're genuinely sorry for the inconvenience and confusion youve experienced, this is not the experience we want for any of our members. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********