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Business Profile

Telemedicine

Zealthy, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,471 total complaints in the last 3 years.
  • 1,333 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ii joined Zealthy and ordered weight loss medication. I paid ****** plus the membership fee through ******. I never received any medication or products from Zealthy. They kept saying I needed to update my payment information before they could send my medication despite the fact I had already paid for the medication. I filed a dispute through ****** and they provided falsified documents stating I was sent medication. I have numerous emails confirming I never received medication but i have not been able to get help with a resolution.

    Business Response

    Date: 04/09/2025

    Hi *****, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!

    We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Upon checking here, it seems that the order for $670 was confirmed canceled and can be refundable. However, since the amount was disputed with your bank, our hands are tied on this, and we can't make any changes from this charge. 

    Furthermore, if the dispute will be left, then we can go ahead and process the refund for you right away.  

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!

    *****
    Zealthy BBB Coordinator

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in the Zealthy program for weightliss. After paying the ****** fee my treatment shoukd have been shipped but remained in pending status for 2 weeks plus. During this time customer service was responding to my inquiries. I finally lost patience and canceled and I have no received no responses to my ongoing inquiries for refund.

    Business Response

    Date: 04/09/2025

    Hi ******, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!

    We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Upon checking here, it seems that the order for $189 (*********** 1 mg vial) can no longer be canceled since it shows that this should be delivered on April 10, 2025. Here is the tracking number for the order: ****************** (UPS).

    Furthermore, we canceled your Weight Loss Membership. Rest assured, there should be no future charges on the account.

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!

    *****
    ******* *** ***********

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Registered with Zealthy, Inc. for a weight loss program. Assigned a provider who prescribed a medication at dosages that would increase monthly for three months. When the medication arrived, the prescription on the medication box was less than what the provider ordered. This translates into my having paid for more medication than i received. I have brought it to their attention several times since March 17th without any response.

    Business Response

    Date: 04/09/2025

    Hi *******, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!

    We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Please know that the first shipment made is for 40 mg, and we are still missing 20 mg from your Tirzepatide order. This is because the pharmacy wants to prevent the medication from expiring before you can use it. 

    I've gone ahead and alerted our pharmacy team about the missing vial for your order. Moreover, I have informed the Medical Provider about your dosage concern, and they will get in touch with you through the Zealthy Messaging section.  

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!

    *****
    Zealthy BBB Coordinator

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This provider, Zealthy, has been collecting my monthly payments without providing proper service. My 'monthly' prescription, was last filled correctly on December 24th 2024. Since then, I've sent zealthy's team messages on 9 separate occasions in the patient portal, 2 emails, and numerous phone calls (I was hung up on by the call center agents 3 different times, I asked for a supervisor call back 2 times and never received a call). Zealthy is also continuously trying to sell me their in-house GLP-1 medication without insurance coverage, which is not *** approved and has not been proven safe. My weight, along with my lipids and out of range lab results, have been getting worse and I have been unable to control them without the medication. My medication was discontinued abruptly and have not been able to get resolution ever since. This is actively causing me harm and will inevitably harm my chronic diseases as time passes. I have emphasized the urgency of this issue more times than I'm physically capable to Zealthy, yet their negligence is still not subsiding. I am simply asking for resolution of this case without me needing to file a malpractice lawsuit, but I'm not sure how much further I can handle this without professional help from an attorney.

    Business Response

    Date: 04/09/2025

    Hi ********, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!

    We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and credited one of the $135 to your card for the inconvenience that you experienced from the service. Please expect the amount to be in your account within 5-7 business days.

    Furthermore, I have informed our prior authorization team to work on your request again and prioritize it. Please check your messaging portal from time to time, as they will reach back from there. 

    If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our ******* ************ would love to help!

    *****
    ******* *** ***********

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the following letter to Zealthy. Once I paid the membership due, I found that they would only prescribe me a medication I am already prescribed by my doctor and pay 5$ co pay for which is *********. To receive the *********** you have to pay an additional ****** a month which is not properly advertised. Memberships that are canceled by the 24hrs should be refunded.I am writing to formally address a concern regarding my recent prescription charges. I have been prescribed [medication name], and I noticed an unexpected membership fee of [*****] that was not clearly advertised at the time of purchase. Additionally, I found hidden charges on my prescription that were not disclosed prior to the ************** a customer, I believe that all fees should be transparently communicated before any charges are applied. I am requesting a review of my account and a refund for any charges that were improperly disclosed or not properly advertised.Below are the details of the transaction:Medication: *********** Date of purchase:4/3/25 Amount charged: ***** membership fee I would appreciate your prompt attention to this matter and look forward to a resolution. Please contact me via email at **************************** to discuss further.Thank you for your time and attention to this issue.Sincerely,***** *****

    Business Response

    Date: 04/09/2025

    Hi *****, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!

    We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and refunded the $39 to your card. Please expect the amount to be in your account within 5-7 business days.
     
    Furthermore, your Weight Loss Membership was already canceled, and rest assured, there should be no future charges on the account.

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!

    *****
    Zealthy BBB Coordinator

    Customer Answer

    Date: 04/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *****



     

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription with Zealthy for their weight loss plan. I intended to utilize this service to get a prior authorization approved by my insurance. I made them aware that I did not wish to receive compounded weight loss medications several times. Once they could not get the prior authorization approved, I asked them to not charge me moving forward as I (again) do not want their compounded medication. They continued to charge my payment method on file for $135 for their compounded drug subscription. After five messages, 3 of which received no response, I am at the end of my know-how to correct the situation

    Business Response

    Date: 04/08/2025

    Hey ***! 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out! 

    I am so sorry to hear about this unexpected charge. I understand wanting a refund since you are not moving forward. I have refunded the amount of $135 and you will see it back on your card within the next 5- 7 business days at most. 

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help! 

    *****
    ******* *** *********** 

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction occurred on March 26, 2025 I signed up for their weight loss program they charged me $39 and $670 they told me I was not eligible because Im on ******** and would get back to me in regards to a refund no one has gotten back with me I did notice that the $39 dollars has been returned but nothing regarding the $670

    Business Response

    Date: 04/08/2025

    Hello ******, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out! 

    I am so sorry to hear that you have yet to receive an update on your refund. I am showing the amount of $670 was refunded on 2025-04-08. The refund can take 5-7 business days to post back to your card. 

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help! 

    *****
    ******* *** *********** 

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never answered my questions, charged me even though I never received services or the medication.

    Business Response

    Date: 04/08/2025

    Hi *******, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!

    We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Upon checking here, it seems that you have already requested your preferred name-brand medication and we've gone ahead and informed your Medical Provider to initiate Prior Authorization. 

    Once they have initiated the Prior Authorization, our team will work on this and will give youan  update from your Zealthy messaging portal.  

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!

    *****
    ******* *** ***********

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning. Since I can not get past some person named "*****" after 2 weeks of multiple daily messages on the portal, emails, and countless daily phone calls I am resorting to contact you.I first started your weight loss program on 8/6/2024 (first membership billing of $135.00/mo). Since this initial billing I have been billed 19 times for monthly billing at a total rate of $2,565.00. According to the standard Gregorian calendar I should have been billed for a total of 7 months at a total rate of $135.00/mo for a total of $945.00. This means I was overbilled for your monthly membership by $1,********** let's get to the medication issues. On March 31, 2025 I was billed $2,569.00 for the same prescription at the same dosage of Tirzepatide prescribed at a dosage of 10mg/wk. I was to receive 3 - 60mg vials of Tirzepatide, yet the 3rd vial on the order was not Terzepatide but a 60mg vial of ***********. The instructions were to inject 50mg per week for 12 weeks. This was exactly the same as the last prescription which was billed at $1,569.00 on January 28, 2025.When I called and asked to speak to accounting about the cost "*****" who stated that I could NOT talk to accounting and that the charges were correct.I tried to re-order the correct prescription on 4/2/25 on the website and on April 5th I received a message in my prescription order history that I will receive 1 - 10mg vial of *********** & 1 - 20mg vial of ************** date I have been overblled at a minimum of $5,399.00 just for the 12 extra monthly membership fees & the $2,569.00 for the wrong prescription (which was cancelled). These figures do not include the latest charge of $1,075.00 and $135.00 on April 5, 2025.I do believe 2 weeks of multiple daily communication attempts with this company is excessive & completely irresponsible on the part of the Zealthy employees (specifically this "*****" who refuses to transfer me to anyone).

    Business Response

    Date: 04/08/2025

    Hello *****, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out! 

    I am so sorry about these unexpected charges. I completely understand your concern with these charges and want to assure you that I will do everything I can to help you out. The following has been done: 

    5 xs $135 were refunded as of 04/08 
    The 1075 was disputed, and you will need to work 1x1 with your bank. 
    $784 was refunded as of 2025-04-07 from the $2569 order. 

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help! 

    *****
    ******* *** *********** 

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name *** ********. I placed order *********** and was prescribed on February 23, 2025. My card was charged for $670 (3 months supply of *********** 8 mg vial for $454 and 2 months weight loss membership for $216). The person from Zealthy ****** confirmed the order.On March 1, I reached out since the order still shown pending., the another message on March 13, 2025. The next day on March 14, ***** *. responded and said they will created a pharmacy escalation for further investigation, and I should received an update 3-5 business days., On March 21 and 24, I reached back since I didn't get any update.On March 25, I sent email to the customer service, and I received response from ***** ***** asking me for order details. I gave my details on March 27, and waiting for the response but again no reply. I sent messages both through the app and email on April 2nd, but still no response.

    Business Response

    Date: 04/08/2025

    Hi ***, 

    Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!

    We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and sent a follow up to our Pharmacy Team so that we can follow up this from our partnered pharmacy. Once we hear back from them, one of our team members will reach back to you. 

    Furthermore, we've gone ahead and refunded the $90.80, which is 20% of your $454 medication cost, and $108 from the monthly membership fee, which has a total of $198.80 back to your card. Please expect the amount to be in your account within 5-7 business days.

    If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!

    *****
    ******* *** ***********

Zealthy, Inc. is NOT a BBB Accredited Business.

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