Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Zealthy after seeing an advertisement that claimed it was $39 for the first month of their weight loss program. After paying, I was told I would need to pay an additional $151 just to receive the actual medication. I was misled into thinking the $39 covered my first month of treatment, not just a consultation. I never received any medication or service beyond an online form. I emailed them twice to cancel, asked not to be contacted again, and requested a refund but was told they would not refund because the membership is non refundable however it was not made clear enough throughout the process Fine print alone does not absolve a business of the responsibility to ensure transparency and customer *************** is a reasonable consumer expectation to be eligible for a refundparticularly when the service does not meet expectations or was not used. I believe the lack of clearer, more prominent disclosure during sign-up is a customer service issue I am requesting a full refund for the misleading charge.

  Business Response

  Date: 04/14/2025

  Hello, thank you for reaching out. We looked into this for you and under the email ************************************ we cannot locate any existing subscription or any payments made. Thank you for your understanding, and feel free to reach out if you have any other questions!
  
  
  

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took unauthorized money out of my account.

  Business Response

  Date: 04/14/2025

  Thank you for your message. I wanted to clarify the charges on your account: the $39 was for your membership fee, while the $670 was for 3 months of medication.
  If you have any further questions or if there's anything else I can assist you with regarding these charges, please dont hesitate to reach out.
  Thank you for your understanding!

   

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Interested in learning about the program she seen on the internet it described a program were she would receive the dite mediction being cheaper and mailed to me so I signed up with my wife ******* ********* to speak with a medical doctor about receiving the medication threw mail it said that it was 39 dollars to order the medication once we paid the money it never said anything about a membership fee that would be 4 times the amount paid or that it was going to charge us every month on top of it they never maid a doctor even available for us to talk to so we called canceled everything having anything to do with them they said it would be handled and a month later I received a ************************************************************************* I cant cancel its a membership after I said that when I called a few weeks ago they said they would put my cancellation threw and never did so I tried to cancel again and they just kept saying its a membership I cant cancel so I called and reported my card lost or stolen and I went to look them up on the bbb and seen the law suit filled

  Business Response

  Date: 04/14/2025

  Thank you for reaching out. Im sorry to inform you that we couldnt find a patient account under your name or email address registered from the state of ************. Did you perhaps use a different email or name? This will help us locate your account more quickly. We appreciate your cooperation, and were here to assist you!
  Thank you for your understanding.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never authorized $670.00 off my card. I paid ***** talk to a coach took my card right off . I never went to the second screen to order anything. i never talked to anyone to authorize money to come off my card. I find out today the medicine was shipped and has been sitting on my front porch for days. I use my back door so i never saw it or authorize it. in the message she said she was sending meds without talking to me first. mind you i never check the box to authorize the amount. i have more text messages also. i never even knew. i call them and been given the run around . i explain who told you ship the meds. supervior callback let phone ring one time and hung up. i havent been able to get a supervior.

  Business Response

  Date: 04/14/2025

  I hope this message finds you well. I want to sincerely apologize for any confusion or inconvenience caused by the unexpected charge on your account.
  Once you complete the intake process, your information is reviewed by our provider, who then prescribes the best option tailored to your needs. Once your order is shipped, you will receive an email with all the relevant details.

  
  We strive to make this process as smooth as possible, and we appreciate your understanding as we work to provide you with the best care.
  If you have any further questions or concerns, please feel free to reach out. Your satisfaction is important to us, and were here to help.

  To avoid any further membership fees, you can log into your account and cancel your membership at your convenience. If you need assistance with this process, please let me know, and Id be happy to help.
  Thank you for your understanding.

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site was promoting 1 month of *********** for $39. After I paid the "$39, I found out that this is just a "membership fee" and that the medication I'd another $200. Now they won't refund me the $39 scam fee

  Business Response

  Date: 04/11/2025

  *******:

  Thank you for your message. We understand and appreciate your concerns regarding the service you received.
  Please note that the $39 fee is nonrefundable, as outlined in our terms and conditions, which are agreed upon during the signup process. We strive to be transparent about our policies to ensure that our customers are fully informed.
  If there are any other issues we can assist you with or if you have further questions, please dont hesitate to reach out. We want to ensure that you feel supported throughout your experience with us.
  Thank you for your understanding.

  *****

  Zealthy BBB Team

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On april 1 i decided to join Zealthy, i had been looking at other providers of GLP-1 and everyone is expensive no matter what. But I liked the information that was provided on the website and it was hard to resist the introductory offer for care for only 39 dollars Everything certianly in the start felt very good, and I felt like they were really providing me with good care and advice. the site basically tell you, you can get zepbound for less, but they dont actually say, but we will recommend the compound one first, i accepted their prescription as it said zepbound, not realising it was the compound, which really isnt that different in price than the zepbound out of pocket. So i contact them asking if its OK 1) to switch to a compound and 2) can we just try for the zepbound and not the compound...no response, they charge me pretty immediately, and then they send a tracking info, that never updated, and while thats happening, im getting text after text about messages that dont exist, so now im feeling gaslighted since, i would go check for a message and there was nothing. When I got an answer, miraculously it was AFTER i recieved the prescription, and for 5 days the tracking didnt update, but when i got the meds, it did and they tried to make it seem like, the informaiton was always there. Cut to, I open the box which was sealed very well, and had good icepacks but instead of multiple vials, there is only 1 and the vial box was crushed, and clearly tampered , I immediately contacted them, and guess what, 4 days later, they respond with responses that have nothing to do with my questions, or complaint. I will not pay for this, i have proceeded to get Klarna to stop payment.

  Business Response

  Date: 04/11/2025

  ****:

  Thank you for reaching out to us and for sharing your experience. We sincerely apologize for the difficulties and frustrations you've encountered in your recent interactions with our service. Your feedback is important to us, and we want to ensure that you receive the support you need.
  To assist you better, could you please check the milligram (mg) dosage on the vial? This information will help us address your concerns more effectively. We deeply regret any miscommunication or oversight and appreciate your patience as we work to resolve this issue.
  Please rest assured that we are committed to providing you with the highest standard of care, and we are here to help. We look forward to your response so we can assist you further.
  Thank you for your understanding.

  *****

  Zealthy BBB Coordinator

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Has been having issues since I created an account with this business regarding orders not being filled, having them try to charge my card way more than what was stated when signing up, getting the runaround from ***************** where they indicate I'll get a call back that doesn't happen or an email or message, that also doesn't happen.This business updated my order profile for an unknown reason after an inquiry that they cannot seem to fix, which is causing orders not to be filled. Also has caused significant delays in receiving my orders. Overall, having to deal with both refill orders not being done correctly and billing issues has resulted in over 10+ contacts to this company, including having to deal with spam as they were texting me and emailing me over multiple times in a week for a billing issue caused by them on their side. Their solution wasn't to fix the issue but to just sign out of having these communications, which in turn has resulted in order information not being sent to me.

  Business Response

  Date: 04/11/2025

  Thank you for getting in touch regarding your recent order. We truly apologize for any confusion or inconvenience you have experienced.
  We want to clarify that our records indicate that you have received three months' worth of medication as part of your order.

  Tracking numbers: ************ * ************ * ************

  
  Your satisfaction is important to us, and we are here to assist you with any questions or issues you may have.
  Thank you for your understanding.

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Online they have stated that the first charge was for a 1 month supply, with paying for two in advance, you'll get an additional month for a total of four months.  Attached are screenshots of their website.

  Multiple agents both in chat and over the phone have indicated that I paid for 4 months worth of this service, however, they are now backtracking stating that it was only for 3 months.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out. I can confirm that you have indeed paid for 3 months of your medication. If there was any communication indicating a charge for 4 months, could you please provide proof of this information? This will help us clarify any confusion.
  We appreciate your cooperation and look forward to resolving this matter for you.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership through Zealthy and received no support from their customer service no communications through their customer service agents and the coaching was nonexistent I canceled my membership and asked for a refund for the month because they charged it after I canceled it they have refused to give the refund citing that its nonrefundable yet would not acknowledge that I canceled the membership and they already Processed the money. Their customer service has been nonexistent and its been over a month of back-and-forth and being bounced around between agents before receiving any sort of yes or no answer. I dont want anybody else to be purchasing anything from there because they just they dont provide the services that I paid for.

  Business Response

  Date: 04/10/2025

  Hi ******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and refunded the $135 to your Klarna. Please expect the amount to be in your account within 5-7 business days.
  
  Furthermore, we also canceled your Weight Loss Membership, and rest assured there should be no future charges on the account.
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on March 26, 2025 I saw a promotion saying try ******* or similar medication for weight loss, for only $35 the first month. So with that I understood paying $35, I get the prescription. Well it turned out that is only the cost of "membership" and the meds cost other $199, that I don't have and cannot pay for. then I canceled and have been trying to get my money back, they said that membership cost is non refundable. Totally scam!! now they are just saying I will get it in a 5-7 business days. i feel I will never get it. They are very dishonest, shady and misleading since the beginning

  Business Response

  Date: 04/10/2025

  Hi ***, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and refunded the $39 to your Klarna. Please expect the amount to be in your account within 5-7 business days.
  
  Furthermore, we also canceled your Weight Loss Membership, and rest assured there should be no future charges on the account.
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ii joined Zealthy and ordered weight loss medication. I paid ****** plus the membership fee through ******. I never received any medication or products from Zealthy. They kept saying I needed to update my payment information before they could send my medication despite the fact I had already paid for the medication. I filed a dispute through ****** and they provided falsified documents stating I was sent medication. I have numerous emails confirming I never received medication but i have not been able to get help with a resolution.

  Business Response

  Date: 04/09/2025

  Hi *****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Upon checking here, it seems that the order for $670 was confirmed canceled and can be refundable. However, since the amount was disputed with your bank, our hands are tied on this, and we can't make any changes from this charge. 
  
  Furthermore, if the dispute will be left, then we can go ahead and process the refund for you right away.  
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator