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Business Profile

Telemedicine

Zealthy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Reviews

Customer Review Ratings

2.48

Average of 1,637 Customer Reviews

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Review Details

  • Desiree C

    Date: 07/16/2025

    Desiree C

    Date: 07/16/2025

    Company charged ****** dollars 7 x in one day. Contacted Zealthy but have not received my money back as was told to me

    Zealthy, Inc.

    Date: 07/18/2025

    We're so sorry to hear about your experience, thats definitely not the kind of service we aim to provide. We completely understand your frustration and appreciate you bringing this to our attention. Our team is actively looking into this, and were committed to making things right as quickly as possible.

  • Sara K

    Date: 07/16/2025

    Sara K

    Date: 07/16/2025

    This was the most horrific customer experience I've ever had. Much like everyone else has shared, I was swiftly charge large amounts for a monthly membership and medication, and received medication once. Endless automated loops with AI customer service and I've finally after months gotten a message that I'll get a refund for medication - but no refund for the membership fees I've paid for months of no medication, and no communication.

    Zealthy, Inc.

    Date: 07/17/2025

    We're truly sorry for the frustration you've experienced. This isnt the experience we want for anyone, and we understand how upsetting the lack of communication and delays must have been. Were reviewing your concerns closely and will do what we can to make things right. Thank you for bringing this to our attention. 

  • Terri C

    Date: 07/16/2025

    Terri C

    Date: 07/16/2025

    For the most part, my experience has been really good. At times the clinical team is a bit slow to respond to questions. But, my coach (*******) has been very responsive and it is So Greatly Appreciated.

    Zealthy, Inc.

    Date: 07/17/2025

    Thank you so much for your kind words and for recognizing *******. Were so glad to hear hes made a positive impact! We hear you on the clinical team delays and truly appreciate your patience. Your feedback helps us improve.

  • Brittani H

    Date: 07/16/2025

    Brittani H

    Date: 07/16/2025

    I deactivated my account after a month, and somehow a month later I was charged again after I received email confirmation that it was canceled. No service or product was rendered. When I reached out, I was told it was never deactivated and to go online and cancel. Well, I couldn't even access my account- it threw an error message. I emailed and explained the problem and was told that the *** can cancel for me, next day a different *** said they could not cancel it and gave troubleshooting tips how to get in. I kept trying and finally got into the account for only one day, and it was stuck on the "pick a provider page" and did not back out. Essentially it was only trying to force me to proceed with advancing with the care plan. When I expressed this on July 8th, July 9th I received a text saying my account was deactivated- as if it was done for me after being told it could and then could not be done. July 15th, I received another email from a *** saying that it's back active. I have multiple emails of me back and forth with multiple ***s, who I am assuming now is all AI since June 26th and a video recording of my account forcing the care progression. The constant conflicting information and the forcing of me to proceed with a care plan and not allowing me access to my account information is beyond scary of their business tactics.

    Zealthy, Inc.

    Date: 07/17/2025

    Were truly sorry to hear about your experience and how frustrating and confusing this process has been for you. We completely understand your concerns, especially when it comes to communication and account access. Please know that we are looking into this matter with our internal team to better understand what happened and ensure its addressed properly. Your feedback is important, and we appreciate you taking the time to share it.

  • Le'Lani J

    Date: 07/16/2025

    Le'Lani J

    Date: 07/16/2025

    The process was easy and you have help along your journey!

    Zealthy, Inc.

    Date: 07/17/2025

    Thank you for sharing your experience! We're so glad to hear the process felt easy and supported, thats exactly what we aim for.

  • Kathleen P

    Date: 07/16/2025

    Kathleen P

    Date: 07/16/2025

    My Husband signed up with Zealthy online. He was not able to set up an account, and received no services. Yet Zealthy charged him $349- May, $449-June and now $449- July. Calling customer service: I called and a recording said my wait time was 3 min., 25 min. later I was still on hold. I pressed 0 to get an operator. On hold again. When I got someone from customer service she had a tough time finding the account. She kept saying I have an account, when in fact my husband is the only one who signed ***** husband has tried for over a month to cancel the account with **********************. He was told it would happen in 3-5 business days. It never happened.When I talked to customer service she stated that "she put in a request to cancel" and that will happen in 3-5 business days. She also stated that she requested a refund for June and July, also will take 3-5 business days. We will be notified via email when canceled and/or a refund is issued.I think this company should be put on a fraud alert.

    Zealthy, Inc.

    Date: 07/17/2025

    We're very sorry to hear about your and your husband's experience. We completely understand how frustrating this must have been, and we truly appreciate you bringing it to our attention. We are looking into this matter with our internal team to ensure its properly addressed.

  • Scott P

    Date: 07/16/2025

    Scott P

    Date: 07/16/2025

    I signed up with Zealthy to get terzepatide so that I could lose weight. I received a 60 mg vial of the medicine in April, and I began taking the weekly injections in May. There was a serious lag and disconnect on the customer service, coaching and Doctor's advice fronts, leaving me to overdose myself for the first two weeks.When I felt sick, I finally got a doctor on the phone to call me back and she told me that I had double dosed myself for the first two weeks.Since that call, I have not spoken with another doctor once.Then, when I decided not to continue with Zealthy, they charged me for a second three month membership yesterday without my consent. And they now refuse to refund me that $135 membership fee.I'm very disappointed with Zealthy on the whole. The experience was not very positive, other than the weight I've managed to take off with the medicine.

    Zealthy, Inc.

    Date: 07/17/2025

    Thank you for sharing your experience, were genuinely sorry to hear that your journey with us has been frustrating. We understand how important clear communication and support are, especially when it comes to your health, and we regret that we fell short. Were looking into this matter with our internal team to ensure your concerns are fully reviewed. Your feedback is deeply valued and helps us improve.

  • Jennifer L

    Date: 07/16/2025

    Jennifer L

    Date: 07/16/2025

    Great services. always responds and guides me when I need them. Drs and coaches are very helpful.

    Zealthy, Inc.

    Date: 07/17/2025

    Thank you so much for your kind words! We're truly grateful to hear that our team, both doctors and coaches, have been helpful and responsive throughout your journey. We're always here to support you!

  • Meagan K

    Date: 07/15/2025

    Meagan K

    Date: 07/15/2025

    Zeathy was extremely easy to sign up for and cost the lowest of all the weight management options available monthly. I signed up 30 minutes ago and medication has already been approved and shipped out. If I receive in 7 days like expected Ill be beyond excited!!!

    Zealthy, Inc.

    Date: 07/16/2025

    Thank you so much for sharing your experience! We're thrilled to hear the sign-up process was smooth and affordable for you. We know how important timely care is, and we're so glad your medication was approved and shipped quickly. Fingers crossed it arrives right on time, and were here for you every step of the way!  

  • Tina E

    Date: 07/15/2025

    Tina E

    Date: 07/15/2025

    They are as good as it gets and I will recommend them to anyone

    Zealthy, Inc.

    Date: 07/16/2025

    Thank you so much for your kind words and recommendation, it truly means a lot to us! We're grateful to be part of your journey and are always here to support you every step of the way. 

Zealthy, Inc. is NOT a BBB Accredited Business.

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