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Business Profile

Travel Agency

Fareportal Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fareportal Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fareportal Inc. has 8 locations, listed below.

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    Customer Review Ratings

    3.9

    Average of 1,012 Customer Reviews

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    Review Details

    • William E

      Date: 05/23/2025

      William E

      Date: 05/23/2025

      Went to CheapoAir to book a flight from ** to *************. It was listed at $139 by CheapoAir. When I went to book the trip, it said that they would hold the reservation for 20 minutes. After I booked the trip within 3 minutes, I got a rejection that the price had gone up $70, and almost immediately I received a call from CheapoAir now quoting me $140 above the listed price (around $279). When I requested they honor the price that I had locked in while the reservation was being held, they refused to honor the price that they displayed. CheapoAir has no parity between displayed rates and actual rates when you try to book. They display cheaper-than-actual rates to boost their clicks, and then they will pull a switch on you, knowing their $140-above-listed price is still slightly less than the airline. I do not recommend anyone try to book CheapoAir - from what I can tell, it's a lie.

      Fareportal Inc.

      Date: 06/02/2025

      Thank you for your feedback.. With people all over the world able to go onto their computers, laptops, tablets and even phones to look for the same limited seats on any given flight it can be easy to see how fares, and even flights, can sell out quickly.  We regret that the experience was not satisfactory

    • Migdalia S

      Date: 05/21/2025

      Migdalia S

      Date: 05/21/2025

      Easy to navigate and many trips so i was able to choose the best for me.

      Fareportal Inc.

      Date: 05/22/2025

      Thank you for your positive feedback. We are happy to learn that your found our website easy to navigate. We look forward to assisting with your future travel needs. 

    • Gloria R

      Date: 05/20/2025

      Gloria R

      Date: 05/20/2025

      Your agent, Sam, was efficient in helping me get my tickets from San Francisco to Lima, Peru and back.

      Fareportal Inc.

      Date: 05/22/2025

      Thank you for your positive feedback regarding your experience with our agent.  We look forward to assisting with your future travel needs. 

    • Liezel D.

      Date: 05/19/2025

      Liezel D.

      Date: 05/19/2025

      Sharing story flying with Cheap Air, since it was a worth story to tell, my frustration and disappointments lingering and must sit at my computer to write.I booked a flight through Cheap Air Flying ********* to ******, ****** to ******************* (********************) on February 28, Booking reference #********, Cheap Air moved the time of the original flight from ****** to *******************, I phoned them and says I wont be able to fly that ****** to GES (April 2, 2025)since will be arrived ****** 5:30 Am and the flight to General Santos city move to 4 pm, I was clear that I won't take that flight, they did not inform me that if I no show It will affect my flight back, It frustrate me to think that I had spoken with them in the phone clearly that I wont be able to take that flight and they say nothing about it will affect my flight back, why, because they want to make money and make my life miserable nobody seems to care nobody inform me emails or calls that my flight back in cancelled, considering Im on my vacation.March 27, we all packed to go and tried to check in online only to find out that my flight is cancelled, calling Philippines Airline, Cheap Air put me on hold from 12:Am to 5:30 am in the morning trying to figure out whats going on, hang up on me in the phone what I dont understand is I told them I wont be able to flight that ****** to ******************* since they move the flight and now they cancelled my flight backI had to purchase a ticket back which was the cheapest for the 3 of us $4674.6 and they couldnt find a flight back the next day so we had to wait till April 3, 2025, extended my stay 5 days spending money with hotels, figured out where to stay since our check out is next day, and missing the day of work

      Fareportal Inc.

      Date: 05/29/2025

      Thank you for your feedback. We regret that your experience was not satisfactory. As an agency we have no authority to make changes to the airline schedule. We regret any inconvenience. 

    • Marne B

      Date: 05/18/2025

      Marne B

      Date: 05/18/2025

      I purchased the Travel Protection plan and then AFTER and without my authorization an extra charge for Support Premium. I did not want nor authorize this and my account was charged. Even though I didn't want nor authorize I was told this was "Non-refundable" and it was only after threating to report this as fraud was I given a refund. Double check everything!!

      Fareportal Inc.

      Date: 05/20/2025

      Thank you for your feedback. We regret that your experience was not satisfactory. 

    • jia b

      Date: 05/14/2025

      jia b

      Date: 05/14/2025

      Excellent customer service, no one can do it better.Very satisfied!

      Fareportal Inc.

      Date: 06/02/2025

      Thank you for your positive feedback. We are happy to learn that your experience was satisfactory. We look forward to assisting with your future travel needs. 

    • Arnie F

      Date: 05/01/2025

      Arnie F

      Date: 05/01/2025

      The site was unclear about what currency the payment was to be made in; had I known it was in USD, I would have used my USD card.There is no or little information about the baggage fees - difficult to find.While a reservation number was posted in the email response, it did not show the booking number of the flight. This is also not shown on the ticket.Prices change significantly when one leaves a site for a few minutes.

      Fareportal Inc.

      Date: 05/05/2025

      Thank you for your feedback. We regret any inconvenience or frustration. 

      Fareportal Inc.

      Date: 05/05/2025

      Thank you for your feedback. We regret any inconvenience or frustration. 

    • Dennis S

      Date: 05/01/2025

      Dennis S

      Date: 05/01/2025

      Very rude and not very helpful booking staff on the phone.

      Fareportal Inc.

      Date: 05/05/2025

      Thank you for your feedback. We regret that your experience was not satisfactory. Please contact our customer feedback team with further details so we can look further into your concerns. 

    • Mayra D

      Date: 04/30/2025

      Mayra D

      Date: 04/30/2025

      When I was booking the flight my total was ******* I inputed our information to book the flight and by the time I wanted to book it was charging me over $200.00 more *******. I called to customer service and they provided a discount that would total 1854 while I was on the phone for 18 minutes. I tried to provide a screenshot of what the original price was and the agent would not honor the price.

      Fareportal Inc.

      Date: 05/02/2025

      Thank you for your feedback. With people all over the world able to go onto their computers, laptops and even phones to look for the same limited seats on any given flight it can be easy to see how fares and even flights can sell out at any time. It is a common standard in the airline industry that fares are never guaranteed until the ticket is issued. We regret any inconvenience. 

    • David Noah B

      Date: 04/28/2025

      David Noah B

      Date: 04/28/2025

      Thank you for not increasing the ticket prices and for letting us be together

      Fareportal Inc.

      Date: 04/29/2025

      Thank you for your feedback. We are happy to learn that you found your experience satisfactory. We look forward to assisting with your future travel needs. 

    Fareportal Inc. is BBB Accredited.

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