We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

TV Stations

Fox Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/1/2023 charged $36.90 from my bank account. I never ordered this service.

    Business Response

    Date: 01/04/2023

    Fox Nation is reaching out to this customer directly to discuss a resolution. 

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and received a free veterans year of foxnation. My dad lives with me now as hes 91. I canceled my two other accounts. ***************** and ********************* in July 2021. I talked w rep because I didnt have what they required for vets to sign up online and had to get qualified by her in a diff way. We checked all my emails because I was getting double billed. Both accounts were canceled. But, they have billed me ever since on *********** acccount!! Now they say only one was canceled and I know thats not true as I remember the conversation. When I canceled and for the vets year, We looked at a bunch of emails to make sure there werent any more even. I asked her to check the audio of the call. She says they conveniently dont have access to phone records and nobody in the company has it nor can anyone talk to me on the phone about anything! She kept saying ten times I didnt cancel. Im fuming because I know I did because I remember looking at those accounts and those three emails r the ones I use!!! I need a refund of the $7:since July 2021. I read here they do this to everyone as I see here!! Entrapment of seniors to give it free and keep charging them! Surprised by ***!

    Business Response

    Date: 01/03/2023

    Fox Nation is reaching out to this customer directly regarding a resolution. 

    Customer Answer

    Date: 01/09/2023

    Better Business Bureau

    they have returned the money they took from me after cancelation for past 1 1/2 years now .I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


    Sincerely,

    ***********************



     


  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When signing in through the computer/laptop, we recommend using ****** Chrome, Firefox or Safari (We do not support the following platforms: IE11 (Web browser) and iOS10 (iOS). To sign in on the web please go to ******************************************* and click "Sign In" or you can directly click this link: *******************************************account/signin, then enter your email address and your password. If you do not remember your password please click this link: *******************************************account/reset-by-email. We also recommend clearing your cache and/or using a "Private" or "Incognito" window. Upon checking your account using the email address: ************************* I was unable to locate an active account. Kindly make sure you are using/entering the correct email and password associated with your subscription when signing in or have completed the sign up process.I sent them a copy of the transaction from my bank account from December 12, 2022 for $34.76 & theyre telling me that I DONT HAVE AN ACTIVE ACCOUNT!!!!!

    Business Response

    Date: 01/17/2023

    Fox Nation has reached out to this customer directly to find a resolution. 

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I'm trying to get the fox station with my HD tuner in ******, **. I can't get a signal for the station. I reached out to the local fox broadcasting company and didn't get a response. Do you have any advice on getting a signal so I can watch fox on my tv?

    Business Response

    Date: 01/11/2023

    This issue is HD Tuner issue rather than a Fox issue.  Our networks are available thru all appropriate devices such as cable, dish, etc.  

    Customer Answer

    Date: 01/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 01/23/2023

    This issue has nothing to do with Fox News Channel, it is an issue with the antenna.  There is nothing we can do on our end to resolve the problem. 

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3 Nov 2022 I noticed a charge of $32.49 on my credit card for Fox Nation ******* services. This was a one-time charge a year ago that I never agreed to continue and haven't even used but once a year ago. Now I cannot cancel this because their site doesn't offer a cancellation option, and their chat service isn't working. I Googled this issue and see many others experiencing same issue. This is nothing but a massive scam and needs to be stopped. Fox should be ashamed. I am a retired Marine and can't afford to get ripped off by *** like this.

    Business Response

    Date: 12/13/2022

    Fox Nation has reached out to this customer directly for resolution. 

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a free 7 day trial to Fox Nation, when I tried to cancel it there was no clear avenue to cancellation. Emails to Fox Nation went unanswered and online help proved worthless. Online tech only gave me a couple minutes time after saying his screen locked up and signed off without any help. Website suggests contacting ****** Play and they too were zero help, saying I have no subscription to Fox Nation that they can find. On November 25th, they...Fox or ******...withdrew $69.54 from my account for a service I didn't want. I'm demanding that they both refund my money taken and take me off ******** payment they probably plan to ding me for next fall. This is NOT how a Conservative based site should be doing business.

    Business Response

    Date: 12/06/2022

    Fox Nation has reached out to this customer directly. Their account was purchased thru ****** Play and not thru Fox Nation.  Customer was directed to contact ****** Play for resolution. 

    Customer Answer

    Date: 12/12/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I've contacted and filed a BBB complaint against ****** Play in this also, they claim I have no subscriptions of any kind through them. I acknowledge that it was ****** Play that took the money from my account but at the end of the day, it's a Fox Nation subscription to a Fox Nation service. Fox Nation shouldn't be using third party resources if they can't manage how the third party goes about doing business. I see absolutely no reason why FN can't unsubscribe me from their own platform and if I can't get satisfaction from either of them I will seek legal counsel. I refuse to pay for and continue to pay for (auto renewal) a service I DO NOT WANT. If you advertise a free 7 day trial and don't give consumers a way to opt out within the 7 days, that's a crime, please do the right thing and get me out from under this ridiculous scam

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************




     

    Business Response

    Date: 01/13/2023

    This subscription is thru ****** Play and can only be canceled via ****** Play.  ****** Play also collected funds not Fox Nation so only they can refund any payments. All of this information has been given to this consumer. 

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I understand that Fox Nation refuses to do anything about the service they offered, I understand that they choose to hire their billing out to third parties without regard for their customers or reputation. I want them to understand that their "hired help" doesn't not offer a way to cancel from a seven day trial. I want them to understand that their "hired help" has done nothing but give me the run around. Lastly I want them to know that all the emails...from *********** Play and ********** will be forwarded to the attorney generals in both ******** and ********** 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the quest





     

  • Initial Complaint

    Date:11/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to fox nation a few years ago. I canceled it shortly after and didn't use it since. This past August I received an email from them saying my credit card was expired and they don't want me to miss out on renewing. I was not worried because I canceled and also didn't want it so did nothing. They charged my card with new information that I didn't provide. I contacted them to get my money back and they said no. They could cancel but I wouldn't receive my money back because I authorized it when I subscribed. They only have a chat function so I can't call and speak to someone. I can't ask for a supervisor or higher level person. I don't know what to do.

    Business Response

    Date: 11/23/2022

    Fox Nation will respond to complainant directly for resolution. 

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3 year subscription to Fox Nation in 2021. Starting on or about 11/1/2022 I suddenly became unable to stream any shows on Fox Nation. I would get an error message saying, ""The stream did not load. Oops, something went wrong." I contacted support by chat on multiple occasions. The support agents kept pasting the exact same thing, "I have been advised on your web browser that error is typically due to a VPN being turned on. Please turn it off when you get a chance." I advised support that I do not have a VPN repeatedly. I confirmed with my ISP that they do not have any VPN/Proxy installed on my modem/router. I followed all of the troubleshooting steps asked of me (uninstalling the app, rebooting my TV/computer, clearing the cache etc.) But the problem hasn't been resolved and each time the response from support is, "I have been advised on your web browser that error is typically due to a VPN being turned on. Please turn it off when you get a chance." When I repeat that I don't have a VPN, they end the chat with the following pasted message, "To recap; you have reached out to FOX ************* today for in reference to restricted proxy. I have provided information and informed that there is a vpn connected to your internet connection. Have I addressed all of your concerns today, or is there anything else that I may assist you with?" When I advise my concern hasn't been addressed they just paste the following and then end the chat, " I have addressed your concerns. Thank you for contacting FOX *************. If there's anything else you'd like us to address, please let us know."

    Business Response

    Date: 11/10/2022

    Fox Nation will reach out to this customer directly for resolution. 

    Customer Answer

    Date: 11/16/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I will wait for the Fox Nation to contact me and see if they are going to resolve the technical problem preventing me from streaming their programming or if they will simply provide the same response as the chat support instructing me to disable a VPN that I don't have.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ******




     

    Business Response

    Date: 11/23/2022

    Fox Nation reached out to the complainant via email for resolution but did not receive a reply.  Fox Nation has reached out again asking for pertinent info to help with a resolution. 

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This service collects my personal information without fulfilling on its purpose/promise of delivering me the content it is stated to provide. Specifically Tubi has a user experience where i search and decide to view movies, provided by ****. I select these via search as being free to view now, then add to my Watch List, or view outright which fails in an error I'll disclose later. My selections are used for their marketing purposes to propose other movies as they show the same genre and in most cases show the immediate sequel. Clicking on those movies results in the same error to be disclosed. However, they do not deliver on viewing the movie I'd like to watch, or related it always results in an error " RO-2-100--35" which I have reported to them via their error message email destination and have had no resolution. Specific error reported on multiple videos: RO-2-100--35. My personal information is available to be collected if they deliver on their service. Which it has been, and evident in the suggestions provided so they receive a benefit. However, I do not receive the benefit as their movies do not play. I would trade deleting all without a resolution as keeping my information violates not providing a service for which that info would be available.They failed to deliver on films and used the results for their benefit. Plus, their **************** *****.

    Business Response

    Date: 11/16/2022

    This complaint is against Tubi not FOX News nor FOX Nation.  The complaint has been forwarded to Tubi for response. 

  • Initial Complaint

    Date:10/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to change my email address on my Foxnation account and was unable to do so. Contacted the Foxnation chat on 10/21/22 because there is no customer service phone number. I was instructed to cancel my account and start another subscription with my new email address. I canceled my subscription on 10/22/22. My last payment was $32.49 on 5/21/22 for "Military and Veterans". This covered service period 5/21/22-622/24. I was given a code for the new signup plan. I can't access the signup plans. This process is not customer friendly. I would like my credit card information removed and get re-imbursement for my payment since I no longer have access to Fox Nation. My new email address is ******************** I can not use ************************ anymore which is the address associated with account.

    Business Response

    Date: 11/02/2022

    Fox Nation is reaching out to this customer for resolution. 

Fox Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.