Reviews

Review Details

• Review fromTony R

  Date: 08/20/2024

  1 star
  I really wish I had did a BBB check before using WIX. I feel like I have been violated 800+ times after reading the reviews. I have used WIX web service for over a year cautiously after getting burned on Wordpress. The web service seemed to be decent so I thought the payment service would be decent as well. I couldn't be more mistaken. I have spent hours with email after email, calls, asking, all the above trying to get a $2500 customer payment "verified". They asked for business verification info first which I thought was somewhat normal then they asked for customer reviews and a selfie. What justification could require a SELFIE? The way they s**** you is to allow a few small transactions to process then they wait for a sizable one and steal your money. There is no other word for it but steal it. Just like other BBB reviews state a different named "agent" every email. THIS IS CRIMINAL ENTERPRISE in another country, get involved at your own risk. They need to allow - stars because they should recieve black stars or none.

• Review fromRoshelle P

  Date: 08/15/2024

  1 star
  CROOKED! I tried using their service over a year ago, thinking it was a trial. As someone who isn't a web builder, I found it challenging and spent days trying to get straightforward answers on how to use it. Finally got someone to communicate. When trying to use service didnt work, I asked how to cancel and was assured I'd be refunded. This was after great efforts in getting anyone to even correspond.ANY COMPANY THAT DOESN'T PROVIDE A PHONE NUMBER or have a number that you can get a live person to talk to you or call you back IS SUSPICIOUS AND LIKELY DISHONEST. I rarely write reviews like this, but today, after resolving the issue over a year ago for a charge over $200, they charged my account $415.68 out of the blue. I am not even using their service and thought this was settled last year. Now, I have to close my card and get a new one. The phone number my bank has for them doesnt work. I usually enjoy posting positive reviews and seldom write negative onesbut this company deserves to be called out.

• Review fromDavid F

  Date: 08/10/2024

  1 star
  I have been using Wix for several years with one website at a cost of $157 annually. On 8-9 24 I was charged $368.88 with a 1-day notification of the new price increase! I did not agree to this new price and can't find anyone to talk to to get resolution. I have asked my bank to stop the payment in order to get someone from *** to talk to me. I would not recommend anyone using this company.

• Review fromTracy M

  Date: 08/09/2024

  1 star
  This site works fine as a brochure site, that's all I can attest to - not using a shopping cart etc. The complaint is that I can login but my site is not there. I no longer have access. I have been required to submit by ID and receipts proving payment (minus account numbers) and still it's over a week and no one will fix the problem but keep asking me to submit receipts. A different person responding to each email eveytime. No one will call. You can't call anyone. Basically are F. So I'm reporting this and not doing business with them any longer.

• Review fromYedidyah g

  Date: 08/06/2024

  1 star
  terrible piece of garbage, incompetent support team, lack of many features on the normal editor.do not use.

• Review fromJeffrey G

  Date: 08/03/2024

  1 star
  I give it one star that's only because I had to leave a review this place is horrible they robbed me out of money they took my money and they're refusing to give it back they led me with false pretense it's not earning money with them but in turn all they were trying to do was just steal my money and they did and they refused to get it back it's a horrible business or horrible people and I'm extremely upset with them if I had the money I would assume but I don't

• Review fromMelissa F

  Date: 08/01/2024

  1 star
  I am utterly disgusted with Wix and their fraudulent business practices. This company used to be a legitimate website service, but it seems that declining sales have led them to resort to scamming their customers. Without my explicit approval or confirmation, Wix upgraded my plan from $25/year to an outrageous $348/yeara staggering 596% increase!To make matters worse, they now claim they are unable to issue a refund. Trying to seek help or a refund is an absolute nightmare. The process is so buried and convoluted that it feels intentionally designed to frustrate customers. Even when you finally manage to get to the refund request page, they brazenly state that a refund is impossible.Their business phone number is nothing but an automated message, informing you that they will not speak to you and can only be contacted online. This is an appalling way to treat paying customers. I warn everyone to stay far away from ***. Their practices are deceitful, and they have lost all credibility as a trustworthy service provider.

• Review fromLynette P

  Date: 07/31/2024

  1 star
  I have been using WIX for 8 years now and have 4 websites hosted on it. The editor change ruined one of my new websites, and the customer service is AWFUL. Cannot get anyone in the ** on the phone because they outsource their customer service but the last person I talked to didn't speak English and almost deleted my website, and the person who I emailed in corporate who is supposed to be a customer experience executive hasn't helped at all. I pay this company nearly $1K/year.

• Review fromNicole -

  Date: 07/24/2024

  1 star
  Your product dosn't work. No one at wix under the the knew technoly, but a chosen few customer service agent. The agent do what the want with you site your paying. I have been paying for a site for 5 year not made any money. I put the same product on amazon, I make money. They tell you there going to call with an escalating the call, they never call back, or they seed you an email of bs. There ruin my business with there owner app always malfuctioning,and site. I really like arefund for videos falling of the site, and the not listen putting back the way they want. this unacceptable. They have remove my merchant account to time, trying to trick into getting there merchant account. There are one or good people, but the bad out weight the good. They dont have a number to call, you have fight with acomputer just to get a call back

• Review fromChelsea B

  Date: 07/23/2024

  1 star
  Will steal your money without any warning. Renewed an annual subscription for double the cost of the previous year with no warning what-so-ever. Stealing money and not even letting you know to be able to update your subscriptions and then saying you can't get a refund even though you cancelled in less than 1 day after they stole the money.