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Business Profile

Weight Loss

WW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WW has 118 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WW

      675 Sixth Ave, 6th Floor New York, NY 10010

    • WW

      11 Madison Avenue, 17th Floor New York, NY 10010

    • Weight Watchers International, Inc.

      300 Jericho Quadrangle, Suite 350 Jericho, NY 11753

    • WW

      5505 Johns Rd Ste 700 Tampa, FL 33634-4307

    • Weight Watchers

      8900 Stateline Rd Ste 250 Leawood, KS 66206

    Customer Complaints Summary

    • 668 total complaints in the last 3 years.
    • 398 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a free trial and canceled immediately. Was not what I was looking for. I have been charged Aug - November so far and was charged twice in August on the 28th and 31st. I have called the 800 number every month. It plays a recording and hangs up. The November charge was even higher than all the other months. So far I have been charged 5 months in unauthorized charges, cancel every month through the app and use the chat and no one has been able to help. On the chat they repeatedly tell me they do not see all the charges I see on my credit card. DO NOT SIGN UP FOR WW if you may ever need to cancel or need customer assistance.

      Business Response

      Date: 12/16/2022

      We have sent an email to this member explaining at one time there were two memberships but neither had a free trial. We have processed a courtesy refund.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:12/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged over and over again; they reassured me all my accounts were canceled. The membership fee came out of my spouse's bank account and ******** the account and has done this multiple times. After months of being charged and lied to, I was finally able to cancel his account it today. Spent hundreds of dollars after being told I am canceling correctly. This was the Worst experience I have had with any business. It makes you feel fat and shameful and your relationship with food is really bad. I became so malnourished all of my vitamins were low. my hemoglobin iron was so low due to this limited diet I almost died and had to get 2 blood transfusions. I would give the utmost of advice to not use this diet program since I got very sick and was charged so much money and lied to over and over. **** percent bad and the worse experience ever.

      Business Response

      Date: 12/16/2022

      We have sent an email to this member regretting her negative experience. We explained she did not cancel her husbands account when she canceled hers several months ago. We issued a courtesy refund.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a LIFETIME member of WW since **** when I first reached goal and went to work for the company as a lecturer from 1983-1986 - Went back in 2011, joined as a member even though I didn't have to as Lifetime.. my membership number was still in the system! I worked for WW from 2012-2014 - as *******************, but my employee legal info is ********************************I'm around 5 pounds over goal and went to the local meeting in *********, but they had NO record of my being a Lifetime member! When I called customer service, they told me I'd have to buy a $20/month package, with 6 weeks of maintenance to get my "LIFETIME" status back...THAT'S NOT TRUE! LIfetime is for LIFE! I sent a detailed email to customer service requesting either they find my old ***************, or issue me a new one, but have not received any response. Perhaps a note from BBB would help! Thank you

      Business Response

      Date: 12/05/2022

      Thank you for contacting Weight Watchers. My name is *** and I will be assisting you on this matter. It appears on 12/5/2022 a contact was made to identify how your Lifetime membership was originally setup. It is showing as Raven ******************* member of our Email team was able to locate and provide the Lifetime membership number. We apologize for any inconvenience. Please feel free to contact Weight Watchers if you have further questions or concerns.

      Good luck on *********************.

      ***

      Corporate Affairs Resolution Team

    • Initial Complaint

      Date:12/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an initial membership on May 1, 2022 @ $22.95 for 6 month trial As I was not using the program, I went on my WW online account and canceled the account in August to which I was given the choice of paying an Early Termination fee at that time or pay the remaining $22.95 for two months, which I agreed to. The site also said that since the membership was not up for two months and I was paying it; I could continue to use it (which I hadn't used it which is why I wanted to cancel) and was assured it would be closed at the end of my trial membership. Per Pay Pal, the 1st payment was May 1 so it should have ended October 1, which it did not; was continued to be billed Nov and Dec. Today I chatted with two people and they said that they would cancel the membership today but couldn't offer a refund because I didn't have a cancellation email. Believe me, I never received an email or information that I was to get an email when I cancelled it in August; was only told it would be cancelled at the end of the 6 month trial. I would like a refund of the past two months - total of $45.90. Thank you.

      Business Response

      Date: 12/01/2022

      The refund has been issued. Thank you for choosing Weight Watchers!

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct. 26, 2022 I am being charged for a subscription to WW IntL Digital, however when I have tried to cancel my subscription, I am directed to the login page. When I log in, it states that I do not have an active subscription. I looked for ways to cancel but there are no contact numbers or email addresses and just states do you want to renew subscription. I thought that the account was closed due to inactivity, which is what I was hoping to do (close the account). However, I am being charged yet again for another month, with no ability to use the program or cancel (which is what I want to do). I feel that we are deliberately being placed in a trap that is taking our money with no means to cancel. I have used the account under two emails in the past (different subscription at different times) and when checking both emails, I get the same message-no active account but yet I am being charged.

      Business Response

      Date: 11/29/2022

      We regret to hear this member had so much difficulty trying to cancel, but she was actually successful in canceling her membership on 11/11/22 and at that time the system prorated her last charge and issued a partial refund. As a courtesy we have refunded a full charge on top of  that.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:11/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled the weight watchers app after the free trial. I have still been charged monthly since 2020!!!

      Business Response

      Date: 11/29/2022

      We left two voicemails for the member and have sent an email explaining this was a 9 month membership with the first 3 months at $0 (this was not a free trial) and the following 6 months at $20.95 each.  All our memberships are subscriptions and per the terms agreed to upon sign up, after the 9 months, it will continue billing monthly until canceled. Had the membership been canceled any time within the initial 9 months an Early Termination Fee of $39.95 would have been charged.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to terminate my membership yet there is no contact number, email or person. When I search "contact" on their website there is no one to contact. When I search "cancel membership" nothing comes up. I thought my membership ended as it was for a set amount of months and when I signed into my login it asked if I wanted membership again. So I thought it ended in August at the end of the promotion. I'm noticing that they are still charging me monthly yet there is no way for me to turn off my account or end the membership because I can't contact anyone to do this. Please help me to stop my membership with weight watchers. Thank you.

      Business Response

      Date: 11/17/2022

      We have emailed this member explaining where to find our phone number on the website and explained we are also easily found on any search engine. All our memberships are subscriptions which continue autobilling until canceled. We have canceled her account and issued a courtesy refund.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally signed up for a 6 month commitment of 3 months free 3 months paid. I cancelled in September through the app. I no longer had any access to the app or online tools. I understood I would have to pay for three months which would put october as the last month. I noticed a charge on my account from weight watchers called to reslove. Was informed because I didnt save the email of cancellation that there is no proof of cancellation. I explained that I understood but would like to make sure that it is cancelled and that I would like this month refunded. Today Nov 14th is the date that the charge posted. They are refusing to refund the amount. I am still unable to use the services that are provided . I would like a refund of the amount from today. I will also be contacting my credit card company and did inform the service rep that I would be contacting the BBB. It is only $24.79 but I should not have to pay for these services. Case # ********

      Business Response

      Date: 11/17/2022

      We regret this member had a negative experience. We have re-canceled her membership to end today and refunded the last charge. She will see this in her account in 5 to 7 business days at the most.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel/view my membership status for several days now. The website keeps directing me to a sign up page when I log in. I believe my membership is still active as I did a live chat a month or two to see when my promotion period ended. I tried multiple ways to view my account details without any avail. I also attempted to call but remain on hold a very long time when I call. It seems like they are only after money as they keep directing me to a sign up page when I log in and wont allow me to even view the details of my account. Very frustrating.

      Business Response

      Date: 11/10/2022

      This member's account is indeed still active, so we have emailed her to please contact our Corporate Affairs Resolution team so we can figure out why she does not have access.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined WW roughly 3 weeks ago. I am not happy with the plan so I was trying to cancel my membership. I was told I am contracted in for 6 months and I could cancel then! I am unhappy with their plan/service and do not want to nor should I have to continue to pay for 6 months. I dont mind having to pay for a month but I should have to pay beyond this.

      Business Response

      Date: 11/10/2022

      We regret to hear our program did not work out for this member. She signed up for a 6-month commitment plan where the first 3 months were at $0. The Terms agreed to upon sign up, say "While you may cancel your subscription at any time, cancellation will not go into effect until the end of your Commitment Plan." As a one-time courtesy, this member's account was canceled effective 11/9/22.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

      Customer Answer

      Date: 11/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

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