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Business Profile

Weight Loss

WW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WW has 118 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WW

      675 Sixth Ave, 6th Floor New York, NY 10010

    • WW

      11 Madison Avenue, 17th Floor New York, NY 10010

    • Weight Watchers International, Inc.

      300 Jericho Quadrangle, Suite 350 Jericho, NY 11753

    • WW

      5505 Johns Rd Ste 700 Tampa, FL 33634-4307

    • WW

      3609 Austin Bluffs Pkwy Colorado Springs, CO 80918

    Customer Complaints Summary

    • 662 total complaints in the last 3 years.
    • 396 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fine Print Canceled membership with Weight Watchers. Make sure you read fine print. Charged me early termination fee on July 24,2022 because I canceled 2 months early. So they got paid for doing nothing what a rip off. Called to get refund. Just refunded one month which they had taken from me already. Still out $46.00 for early termination fee.

      Business Response

      Date: 07/29/2022

      We're sorry to hear about the member's concern.

      Our members prior to sign-up are required to review our program Terms and Conditions. Every member is presented with a two paragraph communication stating Terms and Conditions for all membership plans. Once reviewed in order to proceed, a member must check the box stating they have read, understood and proceed to enter their billing information.

      In the agreement it states cancellation prior to commitment plan is responsible for Cancellation Fee. As a courtesy we issued a one month subscription refund on July 26th. Cancellation Fee however will not be refunded. 

      Again, we apologize and wish you well on your Wellness journey. Have a great day.

       

      ***

      Corporate Affairs Resolution Team

       

      Customer Answer

      Date: 08/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with WW in March for a trial period, before the period was up I cancelled. I received an email verifying my cancellation. In June they began to charge my credit card $22.95. I disputed it with WW, my credit card and with PayPal. I got an apology and a promise that it was WW's mistake and that it would not happen again, however here we are in July and they are charging me a monthly fee again of $22.95. I do not want to be disputing monthly charges every month. I want them to stop charging my credit card immediately. I have disputed the charge again with WW, my credit card and with PayPal, however this is ludicrous.

      Business Response

      Date: 07/22/2022

      As you can see in the attached cancelation email, it states the "Account end date" as 9/20/22. That is because this membership was a 6-month plan with the first 3 months at no charge. It was not a free trial. When canceled before the end date, an Early Termination Fee applies. This member has reached out to our **************** team and as courtesy, they have re-canceled the account to end today waiving the Early Termination Fee.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      WW

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called WW international due to a reoccurring charge on my credit card. The bank is not willing to reverse the charge because of the number of times I have disputed this charge. Every time I have called WW international I am told there is no account under my name. I am on the phone with them now.

      Business Response

      Date: 07/22/2022

      We have sent an email asking this person to please contact our Corporate Affairs Resolution team at his earliest convenience, as with more systems available, we should be able to find where the charges are coming from.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      WW

    WW is NOT a BBB Accredited Business.

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