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Business Profile

Weight Loss

WW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WW has 118 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WW

      675 Sixth Ave, 6th Floor New York, NY 10010

    • WW

      11 Madison Avenue, 17th Floor New York, NY 10010

    • Weight Watchers International, Inc.

      300 Jericho Quadrangle, Suite 350 Jericho, NY 11753

    • WW

      5505 Johns Rd Ste 700 Tampa, FL 33634-4307

    • WW

      3609 Austin Bluffs Pkwy Colorado Springs, CO 80918

    Customer Complaints Summary

    • 662 total complaints in the last 3 years.
    • 396 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up in March for a 3 month promo. I cancelled after realizing that the pricing was not as advertised. You cannot cancel on the app you have to cancel on their website which I did. Recently I noticed that I am still being billed full price since May, after I cancelled. I called today and they have no record of my cancelation nor could they confirm I havent even logged into their system to use their service. Most companies can see that you logged in to cancel and if there was an error will still acknowledge. They offered no help but asked if I wanted to continue on a better rate. I canceled effective today, but what about my almost $150 they still have? Its a scam and very surprising that an organization of this size would treat customers so poorly. Especially for a system where there is no merchandise exchanged. Seems illegal.

      Business Response

      Date: 10/17/2022

      We left a voicemail and sent an email to this member to please call our Corporate Affairs team at her earliest convenience. We hope to hear from her soon.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did this transaction. 9/23/22. It is for 3 months free and then the next 3 months there is a charge. So they will start charging my card 12/22/22 for 3 months or longer unless I cancel. The problem is I did weight watchers 20 years ago and it was wonderful. There were live people to call. This is on apps. No one to contact.. The meetings are not close and not daily. I am not privy using apps. I can't even get in touch with a person to ask questions. I am frustrated and done with this. I won't be using it at all. I am extremely disappointed. They sent me a scale with my membership, which I couldn't opt out, don't need it. I want a cancellation of this I have not been able to use this at all.

      Customer Answer

      Date: 10/12/2022

      Better Business Bureau:
      I spoke to *** in customer resolutions and she agreed and canceled my upcoming charges in January and closed my membership. 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:09/26/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined WW for the 6 month plan and according to their website, you can cancel at anytime. No where in the signup does it indicate that you will be forced to continue to pay the monthly fee if you do cancel. It doesnt say so when you try to cancel either, they just keep charging you. I contacted customer service to cancel immediately and stop charging my credit card but they have told me that it is impossible for them to cancel the membership early and impossible to stop charging my card until 2023. This is an absolute scam!! All Im asking for is them to stop charging my credit card going forward, for a product that I will not be using! Its not like Im asking to use the product for free. What an absolute scam!! On top of that the customer service I received was rude and condescending and refused to put me through to someone who can help me have this charge stopped. If youre going to treat your customers this way you need to put that information on the front page where it can be clearly understood, not buried in pages and pages of text that is not easy to understand and is split up under multiple links. Absolute terrible business practice and absolutely ridiculous to claim that their system is incapable of canceling a re-occurring charge to my credit card. If youre not authorized to charge my credit card then isnt it illegal to continue charging my card??

      Customer Answer

      Date: 10/03/2022

      Better Business Bureau:

      The business contacted me directly and completed my request to cancel.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:09/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I create an account to used the 1 month free trial. After, I immediately realized a clause stating that the free trial had a 3 month policy where the first month is free and I will be charged for the remaining 2 months. This is not the free trial I read about. I immediately canceled the subscription. I did not want to make a 3 month commitment without knowing if I liked the program. One month later I was charged $24.99. I contacted customer service who informed me that I agreed to the terms so there is nothing they can do. I never used the account. I cancelled within minutes of creating the account. They refuse to cancel the charge or any future charges.

      Business Response

      Date: 09/27/2022

      We have spoken with this member and resolved her concenrs.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      WW

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rejoined WW on 9/12 for $10 a month for 10 months. My payment was immediately set up through paypal. when I saw the app you are forced to use on your phone, i saw they still had my starting information as january 2021. This would mean anything i tracked would be "progress" not starting over.. I spent over 3 hours with "coaches" telling them my START DATE should be my rejoining date and all previous information should be cleared out. Everything they told me to do did not work. The starting date remained January 2021. I have emailed them over a dozen times about this, even showed them a screen shot that the starting date is still January 2021 instead of September 12, 2022 and it has not been removed or fixed I received a call on 9/19 that it was fixed, it is NOT. The last coach i wasted time with online told me they could delete my account and I could start over, BUT I would not get the $10 a month for 10 months, this special has expired! It is their fault this hasn't worked properly certainly not mine, I did everything timely. . He said I could get 30 days free but after that the rate would be whatever it is now, the one I signed up for expired. I rejoined for $10 a month for 10 months, I have spent hours explaining to them it is not working and it is not fixed. The voicemail they left on 9/19 stating it was "fixed" left a number to call if it wasn't. I even called that and it was ww ******. They should fix this AND honor what I signed up for since the problem is clearly on their end. The cannot seem to grasp that the START date from 2021 is STILL on my account and as long as that and any associated information is in there I am NOT getting my new STARTING OVER date and anything tracked is progress, not a clean beginning I paid for. .

      Business Response

      Date: 09/29/2022

      Our Corporate Affairs Resolution team as well as management have left voicemails for this member to call us back for a solution for this issue. We hope to hear from her soon.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the 6 month program on March 18, 2022 where the first three months were discounted, now that I'm at the end of the six months I have tried several times to cancel online with the link on my account settings to no avail. I have submitted the cancellation request last month on August 17 and yesterday and I do not receive an email as it states saying my account is canceled. This is not the way to handle a customer. I will never sign up for their services again, it's very misleading and they have my card info so they keep charging for services I am not using.

      Business Response

      Date: 09/22/2022

      We have left a voicemail and sent an email to this member asking her to contact us so we can explain and resolve her concerns. We hope to hear from her soon.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      WW

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a WW subscription and cancelled later the same day. WW refused to acknowledge my cancellation, claiming that it was outside of a "three day cooling off period". When I sent proof of this, they refused to acknowledge, claiming that the cancellation was days later. They are refusing to close my account until 2023.

      Business Response

      Date: 09/08/2022

      We tried to reach this member by phone but were not successful. We sent her an email explaining she signed up on 8/17 and canceled the same day, then signed up again on 8/23 and canceled on 8/28, two days after the cool-off period, which is why her account set to end at the end of the 6 month plan she signed up for. As a one-time courtesy, we have re-canceled her membership to end today.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Corporate Affairs Resolution

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WW again charged me another month's charge AFTER WW closed my account per disputed ***** Fargo on 8/3/22.AGAIN, they charged me this month 9/3/22 AGAIN I believe they are trying to scam the seniors. I am almost 79 years old.I have Emailed with no response. I have stopped going to the meetings in ********, **. as of July 2022. This is a scam. ***** Fargo has "closed" after the dispute, yet WW charged me again. Something very peculirar was said to me at my last meeting July. TWO of the representatives at the meeting, said in part : "You are 5 pounds from GOAL weight, and WW will know so they will not charge you" I asked how they would know, and she said "They will know" THEY DIDN'T because they charged me AGAIN 9/3/2022 The other rep at the meeting said "Keep tabs on your charge account" I DID and I had a charge on 8/3/22, which ***** Fargo and Weight Watchers has as "CLOSED": but they charged me again. In almost 50 years of going to WW, I have never encountered such fraudulent and misleading practices.I want my account closed (as ***** Fargo states on my account from WW) and I need for WW to credit my account, AGAIN. This BBB complaint needs to go to the corp, because this is fraud.

      Business Response

      Date: 09/08/2022

      We have spoken with this member, and explained our Lifetime membership policy and the reason for the charges.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

      Customer Answer

      Date: 09/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  However, as a 50+ year life time member. I am not satisfied with this method of payment/nor the new program, that is exclusive to

      to people who have Iphones..  

      Sincerely,

      *****************************



       


    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Weight Watcher's has taken 3 monthly payments on my credit card without my consent. I called and emailed them. They said they sent an email in April regarding changes to their payment rules. I never received the email and they have not sent me proof that I received it. I asked to be refunded since I did not realize the rules had changed and that I was obliged to weigh in at a studio once a month in order to maintain my life-time status and not pay the monthly fee. This is totally unrealistic, the nearest studio is a 125km round-trip. I used to love WW, and recommended them to friends and family. No more, total lack of transparency and misinformation. SO disappointed.

      Business Response

      Date: 09/02/2022

      This case was forwarded to our ****** offices where they reached out to the member and have resolved her concerns.

       

      Sincerely,

      *****

      Sr. Member Support Specilaist

      WW

      Customer Answer

      Date: 09/06/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All I want to do is unsubscribe from the hundreds of emails I receive. I have repeatedly asked and nothing changes. PLEASE STOP ALL NOTIFICATIONS, EMAILS, RECIPES OR ANYTHING RELATED TO WWW!!!!

      Business Response

      Date: 08/29/2022

      We are in touch with this member. We regret she has had so much trouble with our emails and are working to get her completely unsubscribed.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      WW

    WW is NOT a BBB Accredited Business.

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