Complaints

This profile includes complaints for Ultimate Transport 123's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ultimate Transport 123

  3391 Long Beach Rd Oceanside, NY 11572-5424

• 

  Ultimate Transport 123

  3950 E Patrick Ln Ste 102 Las Vegas, NV 89120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transporter on Thursday 4/20 and the sales agent told me that my car would be picked up on Saturday and delivered on Monday. I did not have anyone available to receive the car on Sunday, so I confirmed with the sales agent that it would be delivered on Monday, and she said yes. She said if I needed to make changes that I could, however the pickup and delivery was set up for Saturday pickup and Monday. Based on that, I made arrangements in both locations for people to be available to release and receive the car. On Saturday, nobody ever picked up the car, nor did they communicate that they wouldn't be able to. I called Ultimate Transport 123 and explained that I needed the car picked up on Sat and was told I would get a call back, and never did. They claim that dates are estimates, but that was never stated. This is a typical bait and switch and this company cannot be trusted.

  Business Response

  Date: 04/27/2023

  To Whom it May ****************** tried calling him but there was no answer.  Please call us at ****************** between the Hours of 1:00 PM & 8:00 PM ET. Monday - Friday so we can discuss the situation and we can give the best resolution that we can provide.
  
  We do hope well be able to speak soon.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The General Manager contacted me and we discussed the situation.  He said he would be issuing me a credit as well as a voucher for future business.  He said that he would send me an email detailing what he would do.  As of today, he has NOT issued a credit, sent a voucher nor has he emailed me as stated.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 05/11/2023

  To Whom it May Concern-
  
  We've been waiting for a response on the email we sent way back last week of April so we can process the refund. However the customer just replied the 8th without the agreement on the refund we provided. Please reply to the email if the customer does agree to the email we sent last April so we can process the refund. 
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  The business Manager is not being honest.  He stated verbally that he would issue the credit and in his email, stated that it had already been done.  He asked if I would mind updating my reviews online and the BBB complaint due to his offering a credit and voucher; which I would have done.  He never issued a credit or voucher, and I never agreed to the solution in exchange for anything; that amounts to the business trying to extort an updated review; which I am not willing to do.  Again, had the business simply followed through on issuing the credit, as promised, based upon their original mistake, I would have gladly updated my reviews, but because I wanted to give them credit for doing so, NOT in exchange for anything.  At this point, they can keep their credit and my reviews will remain as will my complaint with the BBB.  This business is unethical. 

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** ****
  
   
  
  
  
  
  
   
  

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We selected Unltimate Transport and was lied to from the start. We have two cars than needed to be transported by truck from **********, ** to ******, **. They quoted the job at $1800 but explained we needed to place our vehicles on top of the transport to protect them, so we committed to $2000. with an extra $200 for placement on top of "their" auto transport trailer.It was very important our cars arrive timely and we called repeatedly asking for a pickup date, aw we needed one day to prepare the cars for shipping. I spoke to ***** when we didn't have the pickup date, and he was bullying and refused to let me cancel without penalty, with less than a week out.We received notice that the cars would be picked up in less than 12 hours. We rushed and got them ready.Two men came to our door to pick up the cars but their truck was hidden a block away. They spoke very little english, hardly any and they took the cars and left.The cars were hauled on a flat be truck and were filthy beyond explanation when delivered. One car had oil or something all over the front. They had been hauled on a "flat bed truck"! Likely they had driven on a road that had fresh oil applied.I immediately called *****, texted and emailed to complain but they wouldn't respond.The cost for cleaning both cars was almost $400! The detailer said they took a lot of time to return the vehicles to a satisfactory condition.We would never allow our cars to be shipped on a flatbed and learned our ******* Check BBB before making a decision.

  Business Response

  Date: 04/07/2023

  
  To whom it may concern-
  
  Please be advised that we will need all the requested proofs so that we can process your request in a timely manner and for documentation purposes. Without this proof/s we are unable to proceed further on this issue. Please send in an email to ***************************** with photos to submit a claim.
  
  We will await your response and take the necessary action then.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

   This company takes sleeze to a new level!  The "owner" called ne two days ago and asked if I had picture's of the transport.  I replied that I did not as the driver walked to my home in ********** and we never saw the flatbed truck.  The delivery was made before we arrived as well.  Now, they say they will not settle as I don't have pictures!   They knew that and that is likely why they called to ensure I didn't take pictures.  They know what happened and refuse to take responsibility.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 04/13/2023

  To whom it may concern-
  
  We have made several requests to resolve this matter. We would like to discuss settlement, but he is not giving us the opportunity to do so as he has been ignoring our calls and will not return our calls. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please call us at ****************** between the Hours of 12:00 PM & 7:00 PM ET. Monday - Friday.
  
  We do hope well be able to speak soon.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved bece]

   

   This company is the worst I have ever dealt with.  They promised to credit my account and never did so.  They did call and wanted me to remove the BBB dispute before they would credit my credit card account.  I refused as they had promised the week before they would credit account and have no trust in them as they have never followed through on one single promise.  They have lied continously and refuse to admit my cars were on a flat bed and filthy with oil when they were delivered.  They DID acknowledge that was the case on the phone but too smart to put in writing.

  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:03/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business lied to me about having their own carriers, they stated they were not a broker whoch in fact they are. They refused to let me cancel the contract when I found this out and stayed they would charge me 400 to cancel it. The contract was for 750. They provided no carrier information until last minute after I had already shipped my truck with someone else. Their representatives are extremely unprofessional, the guy named ***** made a sexual remark even after I had stated I was married, started to insult me when I called him out n the company being a broker not a carrier. They are dishonest.

  Business Response

  Date: 04/03/2023

  To Whom it May ********************** be informed that no further contact will be made by our representative. But if they need more help or have any other concerns, you can call us at ****************** between the hours of 12:00 p.m. - 8:00 p.m. ET. Monday - Friday.
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2450 to have a vehicle loaded onto a flatbed trailer and delivered to me. After the driver had been assigned, dispatched, and had picked up the vehicle, I find out that it was never loaded onto a flatbed as we agreed. Instead it was towed. Thats not what we agreed to and thats not what I paid for. ***** was the person with whom I dealt and can no longer get in contact with. He avoids my calls and somehow seems to always be on another call. This was bait and switch and it was fraudulent. I had to pay the driver to release my vehicle, no problem there. But the $275 fee that Ultimatetransport123 charged was unearned and has been disputed with the bank. Buyer beware, this is a company that claims to be different, but they are shady and dishonest. Regular crooks.

  Business Response

  Date: 03/27/2023

  To Whom it May ********************* regret that the customer is unhappy with the service. Upon checking on 3/21/2023, the carrier had already spoken with the customer, they were fine with pulling the trailer, and the driver was already there to pick up the vehicle. Also, as per the contract that they have signed with us, there will be times when the reservation fee may vary, which will be dependent on the carrier we choose to dispatch. In the event this may happen, the total price quoted will never change. We were well within our contract guidelines, and the transport was executed as promised. For this case, we are unable to assist with any refund requests.

  
  Respectfully,

  
   Ultimate Transport 123
  
  

  
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 3,2022, I sent a ****** deposit to Ultimate Transport for transportin 2 cars to ******, ****** upon the sale of our home in ****, **. The house did not sell and I since sold the 2 cars. I had informed ******************* that this contract was contingent upon the sale of our home and we did due diligence in trying to sell it. I have tried unsuccessfully to contact *************** and have been promised numerous times that I would be receiving a call from accounting but ***** has indeed contacted me regarding a refund of my ******. *************** had stated that he would be my contact and that I should deal directly with him regarding the uniqueness of my contactual agreement in regards to the actual date of transport. As I stated, I am not in posession of the vehicles and no longer require their services. Order # *******-AT 09/15/2022 MC#******

  Business Response

  Date: 03/24/2023

  To Whom it May ******************* important to us that our customers are more than satisfied and we would like to have this opportunity to resolve your concern immediately. If you can give us a chance, we have the intention of making this right and we hope you will allow us to speak with you to discuss the situation. Please call us at ****************** between the Hours of 12:00 PM & 8:00 PM ET. Monday - Friday. We do hope well be able to speak soon.
  
  Respectfully,
  
  Ultimate Transport 123
  
  

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not stop emailing me or texting me even though I said to stop

  Business Response

  Date: 03/24/2023

  To Whom it May ****************** appreciate it when our customers take the time to leave us online reviews because it lets us improve and serve our customers better each and every day. However, we took a look and it seems we have no record of any customer matching your name *********************************. Because we take our genuine customers' comments very seriously, we do need an order id or valid telephone#/email address to address this complaint concern. 
  
  Respectfully,
  
  Ultimate Transport 123
  
  

• Initial Complaint

  Date:10/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did order a towing for my car i received the car with out catalytic converter. No one was responsible for it very bad experience

  Business Response

  Date: 10/11/2022

  To Whom it May ********************* reviewing the order details, as well as the customers complaint regarding the missing catalytic converter. We fulfilled our agreement by dispatching a driver within the 10 business days.
  
  Claims are to be submitted to the carrier directly and its a non Ultimate Transport 123 issue. We would like to advise them to reach out to the carrier for the claim process.
  
  Please close this case as resolved.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order for transport was placed 9/15/2022 I was guaranteed my dates of transport by the representative and after paying for service I was informed that my dates were moved to an earlier day. I agreed without demanding a discount for my inconvenience. The new days did not work out so I called to cancel the order and was told I had to pay a cancellation fee. I asked for the fee to be waived for my inconvenience and was told no. I made my original request to cancel my order on 9/24/2022 and was given the run around nor was I able to speak to a manager until Monday afternoon. I was told that my contract was emailed to me but it was not I only received a form to fill out for my financial information. I have been held to the terms of a contract that I never received. The manager I spoke with was ************************* who was rude and asked me to provide a recorded conversation with the representative of my original conversation confirming the original travel dates.**************** sent an email to me stating that a full refund would be issued IF I did not file this complaint and /or post any disparaging information about the company. There was no confirming amount in the email so I called to confirm the amount to be refunded and was told that the cancellation fee would stand.I would like the $100.00 cancellation fee refunded along with the entire amount of service fees paid.This is a horrible way to do business. Order# *******-AT original transport date 9/27/2022 - 9/30/2022 new transport date 9/26/2022 - 9/28/2022

  Business Response

  Date: 09/27/2022

  To Whom it May ******************** reviewing the complaint, we have the First Available Pick Up Date scheduled as 09/25/2022. Please be advised that when a customer provides a first available pick up date, we have 10 business days from that date to dispatch a driver to pick up the assigned vehicle/s. We fulfilled our agreement. We have dispatched and scheduled their driver twice on different dates, and times to make the pick up process as simple as possible but the customer canceled the **********************. Those dates, and times are listed below for your reference.
  
  09/14/2022 02:48:05 PM: Dispatched
  09/21/2022 03:00:07 PM: Dispatched
  
  As per Cancellation policy, If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. 
  
  We have offered the customer the lesser amount of the reservation of $100.00 and will refund the remaining balance, although the customer did cancel after the order was dispatched. 
  
  For this case, we are unable to assist with the full refund request.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ultimate Transport 123 did not follow through with assigned agreed contract.

  Business Response

  Date: 09/14/2022

  To Whom it May ********************* reviewing the order details as well as the customers complaint regarding the agreed contract that we did not follow, we dispatched and scheduled their driver three times on different dates and times to make the pick-up process as simple as possible. On 08/26/2022, we dispatched a driver but the customer canceled the ********************** because the vehicle was not ready and didn't want to be released. On 09/01/2022, we assigned the second driver and it was canceled because the vehicle was packed. There is even luggage and a driver's seat that the carrier has to move to be able to drive the vehicle to the trailer. Please be advised that we give them a maximum of 100 lbs of weight authorization for national transportation. If there is more than 100 lbs. in the vehicle, it is solely up to the discretion of the driver assigned, and there could potentially be an additional charge. On 09/06/2022, we assigned the third driver and were picked up on the same day. On 09/13/2022, the vehicle was delivered.

  
  Please see attached a copy of the contract as well as the terms and conditions you agreed to upon placing the order in our office.
  
  Regards,
  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  Date:09/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with an auto carrier service, UltimateTransport123, based on a friend's recommendation. They did not make any attempt to fulfill that contract on the date they promised, nor was I able to contact anyone. Their customer service line and the line of my so called "Personal Concierge" simply played music when I tired to call. I alerted them through live chat that I was cancelling and I arranged to have my car transported the next day by a reputable company. UltimateTransport123 has now, 4 days later, sent me an e-mail that they are charging me $100 cancellation fee. There was no attempt to fulfill the contract. That is fraud.

  Business Response

  Date: 09/02/2022

  To Whom it May ****************** tried calling her but there was no answer.  Please call us at ****************** between the Hours of 12:00 PM & 9:00 PM ET. Monday - Friday so we can discuss the situation and we can give the best resolution that we can provide.
  
  We do hope well be able to speak soon.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************