Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on December 11th 2024, I paid $80.00 which was the remainder of the balance due to Central Hudson so my account was paid in full. To reiterate, I paid this $80.00 directly to Central Hudson and they accepted the payment. Unknown to me they had just opened a collections against me with *************** collections. I tried to have this removed and opened a dispute with the ************************** but they said that this was an accurate debt. I spent $45 on certified and registered mail proving my identity to them and have spent over four months going back-and-forth between *********** and Central Hudson with no resolution to this incorrect situation. Central Hudson could not provide me with any documentation that my account was paid in full. At the beginning of June I reached a supervisor who said that my payment was submitted and the letter to the collections agency had crossed paths and they had not uodated the collections agency. They said they would update them and would update the Credit Reporting bureaus. When I spoke with ********** collections later that week, they asked me to get a letter showing satisfaction of payment from Central Hudson as they had only provided a note that my account was cleared - they required additional documentation. Its been over 3 weeks and Central Hudson has still not provided the attached letter to trans world collections so that my credit report can be cleared. As an aside, this is the only derogatory remark on my credit report, and the amount has increased from $80 and is now $180 and is affecting my credit. They have had since December to notify the collections agency and to clear up this administrative mistake and yet here it is now nearing the end ofJune and it has still not been resolved. I would like Central Hudson to clear this with *********** immediately so my score can return to its previous number. The attached letter was sent to me yesterday, but the collections agency says they have not received.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric Corp. regarding complaint ID ********.
  
  Sincerely,
  
  ****** *******
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2021 we moved into a home with two electric bills and one gas bill. Delivery/service charges were $12 per line. I know this because I spoke with Cen Hud before purchasing the home and they explained to me that in order to get the two electric bills on one I would be spending thousands to only to save $12. My bills were consistently $150 all three bills for 6 months..Then I got a $3,000 bill in ONE MONTH. After this my bills went from the 150 to between $500-$800 yet my usage hasn't gone up AT ALL. My bill is $11,000 now. I am on **************************** limited income!!!!! How do I go from paying 1800 a year to *****???? I have called relentlessly trying to get help/applied for Heap/other programs to no avail. How is this allowed? How am I supposed to ever afford an energy bill on a limited income and they are constantly threatening me for their money..they want the whole amount. I pay my Supply charges plus $12 every month like it was. I just cannot afford their delivery fees so they are threatening to shut off my services and I have a final termination notice. Their workers are extremely nasty condescending and gaslighting... even telling me that the delivery and service fees went up because I'm getting it faster through the lines... I've also been told that no one is to have a standing balance at all otherwise they're going to get shut off that's their new policy. I've been told to shut up and pay it I'm getting charged for what I'm using and it is what it is. My usage is still below 150 a month so how are my bills *****?

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson put my account in collections because they bill 'anticipated use' and they say I owe them over $4,000 which is complete nonsense as I am one person in a small house and there is no way I am paying for 'anticipated use'. I am happy to pay for the service I use but there billing method is unfair and I would imagine illegal. It is a utility and we should be billed what we use!

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were over charging me for years so I stopped paying becuase I couldn't afford my bills . They offered me if I start paying the recent bills again they would honor a deferred payment agreement for the back dues at $10 a month aslong as I pay my recent bills . I figured for $10 a month & hopefully they would not over charge my new bills I took the agreement. Little did I know they weren't honest with me . Basically they told me to take the account out of my name and put it in my tennants name for this arrangement to happen which I did & she's paying monthly Little did I know once she changed into her name all the sudden instead of the agreement ending in year 2107 all the sudden they told me they have to renew the agreement every 6 months which I thought didn't make sense Sure enough 7 months later they are happy the ******* is paying the current bill & told me they could not reinstate this payment plan due to a miss payment which I didn't pay the $10 the last 2 months becuase I thought I would get sometype of reinstatement letter or a call .After I got a phone call I paid $30 to make sure I was all caught up . Basically they were looking for any reason to try to default me on this payment plan becuase they are happy they are getting paid the real money from my tennannt which I pay for because I take it off her rent $400 . Basically the $10 was a gimmick to have us start paying and now they are coming after me for the back dues like 10k plus & this is really shady & I called up and they said I missed one payment for $10 & they were nasty and they said they couldn't honor the agreement they promised me . I tried to get on an auto pay so I never miss a payment but they couldn't do that and also they Basically wanted this to happen , there attentions were to have someone pay the current bill and & try to collect the remainder of the balance which I was over charged for years and I didn't mind paying the $10 month. I have the agreement to prove it

  Customer Answer

  Date: 04/03/2025

  Ok central hudson completely tricked me woth this agreement on the link below . They told me to take my account put of my name and have the ******* pay this monthy dues current & i pay $10 back dues which i did but when they told me to take it out of my name it nullify the agreement so now we are paying almost $400 monthly current bills and they are taking  me to collections for the old balance which they completely tricked me because I would of never take it out of my name . I'm paying becuase I took 400 a month off the tenannts rent & i cannot afford to pay this & now they are coming after me for the whole back balance & not honoring the agreement . I just want to be reinstated  like they promised me if they have to put it back in my name or continue in my tennants ne either way aslong as they honor the agreement they promised me. I domt work disabled & completely took advantage  that I do not know what's going on so hopefully  we can resolve this.  

  **** ******* 

  **********
  

  Customer Answer

  Date: 04/28/2025

  At this time, I have been contacted directly by Central Hudson Gas & Electric Corp. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   Central Hudson contacted me & completely didn't listen to one word of my situation.  They didn't even understand the situation and all they cared about is getting the back dues and didn't reinstate to arrangements we made . Now im paying $300-400 monthly and the back dues are in collection which I can't afford to pay both & they wouldn't work with me at all . Im praying this jist goes away becuase they reneg on an agreement & I was getting over charged for years & they told me thats impossible . I am disabled & have trouble talking & they pretty much took advantage  of that becuase they were talking circle around me . 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** *******

  Customer Answer

  Date: 05/18/2025

  At this time, I have been contacted directly by Central Hudson Gas & Electric Corp. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   The *** was making up stories about exactly what happened.  They didnt help me at all . They would not reinstate me which I have letter what I was promised.  Im paying current electric bills and they put the 11k they think I owe them in collections & i have amazing credit & this will destroy my credit . Im paying them $300 a month current bills and they are still going after me from the back dues becuase they a greedy company.  I was over charged for years thats why thwy had million dollar lawsuit against them & denied this as well . All I want is fairness and to drop what I owe them or atleast remove **** from my credit ***orts so I can live because im disabled and have no income and my credit is the only thing I have & im hoping this all goes away ..

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** *******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially, I tried to contact Central Hudson because I have been paying the monthly bill for my mother's home, which has now been left to me and my siblings. No one is living there, however the bill continues to increase. It went from $79.30 to $148.64 to $167.52. I tried to call on January 31, 2025. I waited forever, but no one picked up. While waiting I went onto a live Chat which also took a lot of time. While waiting, I filled out an online form to have the account put into my name. A death certificate was sent with this. During the Chat, I was told that they couldn't discuss the bills with me. So I waited for someone to reach out. Never happened. On February 12, 2025 I decided to send a letter discussing my issues, in the mail along with a check for the bill. Today, I receive an email telling me to send in another death certificate and call this number ************. I forwarded another death certificate by email and called the number. I chose a call back. When the representative called me back she said I am going to transfer you to the "moves" ***** Well.... no one answered. Now, I decide to do another Chat, for which I waited a long time for. After expressing the issue and giving the information requested, the Chat was timed out. The girl on the Chat stated that she was helping 2 people at once. Unfortunately she took too long and my Chat was timed out. I am sooo frustrated. I just want to change the name from my mothers over to mine, so I can discuss the bills. We have all been long time customers of ********************************************* and have always paid our bills in full and continue to. As a matter of fact my father retired from Central Hudson. I'm hoping to get some help because I am not sure what else to do and I don't have hours everyday to sit on hold (phone or computer).

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Friday about the amount owed which was over $1100 which i dont even understand how while being on budget billing and my bill at times being lower than my budget amounts. I was told on Friday to pay $****** and then the remaining balance ****** will be turned into an installment plan and the payments would be $48.12 . I called to ***ort my payment today due to the office being closed on a Monday and unable to contact yesterday . Today I was told that I would have to also pay another $200 on top of the 585 discussed because my new bill just came out . She put me on hold for a while and then came back and said she cant do anything . This $200 is not past due and this was not discussed on Friday with the other *** as she told me it would be ****** that would be broken down. This is unfair and honestly they are just robbing people at this point. I have a 2 bedroom apartment and am never home. I should not be paying this much to them.

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last three weeks I've been waiting every day one hour on the phone and nobody answers the phone , I keep on sending emails and nobody responds customer services on them lowest level ever

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric Corp. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *********

   

  As of now i still didn't hear back anything from them i sent emails , when i call their hotline it always says our wait time is longer than usual and calls are answered after 2 hours , I also see their review's online , it's uncredible i only see negative reviews , something immediately has to be done here 

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erroneous billing

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Central Hudson bill has delivery fees that are exorbitant versus my actual usage. I am being charged $166.38 for "delivery charges" on a bill of $63.45 of actual usage. How are working families supposed to survive when were being charged over $100 more than our actual usage?

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson has had a problem with their billing system since 2021. They informed me that the problems were corrected. But upon receiving our new bill, the balance is still not adjusted correctly. I've repeatedly ask Central Hudson for an itemized statement of all our payments and balances to show them the descrepency, and they have still not sent me what was requested. We were forced into a payment plan to avoid being turned off, for a balance that I believe is incorrect. It seems that they are adding the "estimated" costs to the bill as though it is the actual amount owed, and not adjusting it off properly, so the balance is higher than it should be. I've called them multiple times to try and explain the issue, but they repeatedly tell me it's correct without providing evidence for when requesting. I would like an itemized billing statement showing what was owed and what was paid since opening an account with them in 2021. And if the balances are not correct, they need to be adjusted.