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Business Profile

Utility Contractors

Central Hudson Gas & Electric Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 189 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my home in January of 2022. I have consistently each month been receiving bills that keep rising. It started with $200 dollar increments and have gone up to over a thousand dollars. I am not using that much gas or electricity in my home. Central Hudson claims to send an employee out to my home to check my meter to give me my rates for the month however my bill reflects estimated usage. I would like an investigation conducted on this company and a full refund for the excess charges for all months that I have been overcharged. When I contacted Central Hudson in June of 2022 to inquire about the excess charges they did not have any valid reason for why my bill was so high. I am on a budget billing program which is supposed to aid in keeping my bill under $300 each month yet I am still receiving excessively high bills.

    Customer Answer

    Date: 08/30/2022

    Better Business Bureau:

    At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During our billing cycle of 2/12/2022-3/11/2022 we were double billed on our budget payment. Also during our last 2 billing cycles our meter readings have gone from an average of 750 kw - 800kw to our last one being ****kw. Quite a significant jump. We contacted Central Hudson approximately 3 months ago concerning this matter and they explained that they were in the process of working on a large number of account issues company wide and that they would get back to us. Still as of this complaint date we have not received and call back. We would like that so we could straighten this out

Central Hudson Gas & Electric Corp. is NOT a BBB Accredited Business.

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