Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Central Hudson because they have not billed me since August. Every time I call and go thru the menu to speak to a customer rep it just rings and rings and then hangs up after about 50 rings. Not even nice music plays or a message letting you know if you are in a queue, nothing just rings forever and then hangs up. I am on a tight budget these days and need to make my payments regularly. Their billing system is horrible with an estimated bill one month than an actual bill another and now I don't even get a bill and I can't inquire about it. This is going on a second month now and my account says no payment due. I highly doubt this is the case. I really should not have to pay for their incompetence.

  Customer Answer

  Date: 10/19/2022

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  I was told that because I was part of the Columbia solar program that was offered to the Town of Marbletown residents and has since been withdrawn /dicontinued by Columbia. That Central hudson cannot give me a bill because they are in negotiations with Columbia Solar. I do not understand how this affects my bill going forward as to why I am not being billed by Central Hudson STILL. They told me I should just send in an estimate of what I think I should be paying. This is so ridiculous that they can't bill me and that I am supposed to figure out my own bill on how much to pay. What kind of company is this. If they are not sending me a bill I assume my electric is free. Come on Central Hudson get your act together and take care of your customers. PLEASE!!!!!!!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **************************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new budget starts in October every year. Last year they decided to update their online system and issue new account numbers. This then caused an issue with their budget billing program. I kept checking from october- December to pay my bill and there was not bill to pay. I reached out in December and spoke with *********************************. I showed her that the online system was showing my budget would be $86 for the year. However they said my budget was going to remain $146/month. They then wanted to pay a previous balance from when they did not bill me. I received a $200 credit and caught up the balance and paid all of the budget bills received from 01/01/2022- 08/31/2022. I am now at the end of my budget again and I saw I had a balance of $98 that I was going to pay. They then made changes to my account and are trying to say that I owe $852.75. When I reach out to cusotmer service I am told that there is no bill and to pay it because of a previous balance. I do not have any previous balance on my account and this is unjust billing practices. This company is the only electric company that services my area so they are monopolizing their customers. I want a resolution to this problem. I have attached photos of my online account showing no bills to match up to this balance, an email received that I have a bill with no balance showing on it, a comparison of my account usuage and the difference, and the email from customer service just expecting me to pay the bill with no bill of proof to support this balance.

  Customer Answer

  Date: 10/14/2022

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************************

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson is sending out outrageous bills not only to me but every person I know saying weve used way more electricity than before. Was on a budget plan paying 275$ & now they just said I now owe an extra 990$ over the 275$. And march of 2022 they told me I had a credit of 963$. Doesnt make sense I went from a credit that large to a deficit this large

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today at approximately 6AM 9/12/22 a lineman from Central hudson was sent out, and cut private electrical lines running between our buildings (multiple dwelling property) that is owned by us. This is not a line that is owned by central hudson in any form. Over the years we have has many lineman from this company come out and refuse to help us repair the "private" lines that run through our property, stating that it is not their lines to work on. This morning however one of our "private" lines were cut, and any point of contact for the company refuses to take ownership of the issue, and has advised us to contact an electrician to resolve the problem. We are seeking for the electrical company to cover the cost of all damages they they have caused by terminating a line that has been existing for over 25 years. We are currently in the process of getting a quote from a company named RHE electric to reconnect the lines to the weather-head they were cut from. i have photo's of the vandalism that was caused by central hudson to our direct property, and we are asking for assistance in this resolution. We are around 3 weeks from closing on the sale of the property, and now this must be handled prior to the finalization of the closing.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged outrageously by this company and cannot get ANYONE on the phone EVER. They charged me 10x the correct rate: $1,000 dollars for utilities for one month in a one bedroom apartment. They fail to send out bills every month, and then double charge the next month. There website is dysfunctional, I cannot set up an online account, I cannot get itemized list of meter charges, I cannot get anyone to explain to me what is going on. They are claiming I owe hundreds of dollars and threatening fees. I have bee one hold for 2 hours after contacting them every day for the last few days. They are criminals, this is a racket.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/10/2021 we rented 15 *************** (mobile home in *************** senior mobile home park. We called and had the electric transferred into our names (as it was in the name of the park - Elgen Homes. We were issued account #**************. In February 1, 2022; Elgen Homes invoiced us for electric service going back to when we initially moved in 11/10/2021. After communications with Elgen Homes they discovered that we were being billed for the incorrect meter, as our invoices did not match what they had on record for the mobile home. It then took several months of contacting Central Hudson via email and phone calls. From there we discovered was that Central Hudson had been billing us for services at ******************************************************** (meter #********). After numerous attempts to reach someone at Central Hudson, I was finally able to speak with customer service ************ on 3/11/2022 she was to send someone out to verify the meter at the residence and was referring it to the main office. Again 4/19/2022 I contacted **************** again, this time speaking with *****; again she assured me that someone had come out to verify the meter and it was correct, I noted that they needed to come when I was home (any Friday as I have my grandbaby). 5/5/2022 I filed an online Customer Contact regarding the same as I had not received any verification of correction. 5/11/2022 **************** sent response to my ticket noting the Engineer check our meter and confirmed it was accurate for the property. I replied back that no one had been at my residence and they needed to come when I was home. 5/16/2022 **************** response was for me to send a photo of the meter, which I did and awaited response. 5/28/2022 early morning hours the power went out and I went online to see if there was an outage and my account had been closed?? Still trying to resolve prior billing issue. Three account set up in 6 months. All invoices are attached.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022 i received a bill from Central Hudson for $316 dollars. I live in a one bedroom apartment by myself and i work 45 hours a week so im not home very often.My average bill is around $115 to $120 and it has been for the past 5 years i have lived here. When i reached out to Central Hudson about the obvious mistake, not only did they bounce me around to 4 different people but they also essentially told me that my bill was correct. After i called them multiple times demanding for the issue to be resolved i finally received an email saying my bill was re-adjusted. Only they raised my bill and charged me $100 more dollars for my electric in the month of march making a total bill of $416, which is nearly quadruple my average bill. When i called them again, now severely agitated, they said that electric costs had gone up and that i might have been undercharged on a previous bill. Even though when i look through my bill history it becomes apparent that this isn't the case. All attempts i have made to try and get the issue fixed have been un successful and now Central Hudson Plans to re-instate their late fee policy. I wrote a complaint to the BBB in the month of march but never received a response. I would appreciate any help on the matter. I am also attaching a Jpeg file of my bills for the last 12 months so you can see the pattern and how there is clearly an issue for the month of march. Thank you.-**************

  Customer Answer

  Date: 08/25/2022

  Hello, I unfortunately do not have any information regarding the previous complaint. I figured I might have not sent in the complaint properly the first time or put in the wrong contact information. Sorry for any confusion.

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson did not send bills from Oct 2021 till Jan 2022. I called numerous times to address this issue and was unable to pay. Upon receiving my bill I called to make payment arraignments, which I started paying. Upon my recycle date in May 2022 I received a bill for over $800, which is not normal for me, even if the $265 I still owed was subtracted. I called them to discuss bill and make another payment plan if this was correct. It was then brought to my attention that I my meter was not read in January and the meter reading in March was much higher than normal. March 2022 is also when their rates went up. So had I been billed in January, my March reading should have been lower. As well my Solar is not being accounted for and I am now being told I am past due on my new budget, which I have been paying. Speaking to them today I was told I was only paying about $175, not the $298 I actually paid.

  Customer Answer

  Date: 09/16/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson charge my account twice for the amount of $******. As soon as I noticed I reached out to central Hudson **************** and notified them. Then they contacted me and stated that they didnt not receive two payments for my bill. Which then I took screen shots of the two payments coming out each of ******. They then the next day offered a refund or a credit to my account. I want a refund was the reply thats why I originally reached out to them. The next day they got back to me telling me that they can refund my money until my next bill is sent and then they will take the payment off the extra money they have of mine and at that point will send me a refund of whats left!! Absolutely ridiculous!! Who has over $1,400 sitting in there bank account. I need that $****** back so I can pay my other bills for the month!! Central Hudson is one of the most corrupt business around!!!

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  central hudson billed me four different bills in the month of july causing my $60 balance to go to $743 the rep i apple woth tried to justify the odd amount when i am on assistance programs with them so my bill never should be this high