Complaints

This profile includes complaints for Nature's Bounty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nature's Bounty has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nature's Bounty

  2100 Smithtown Ave Ronkonkoma, NY 11779-7347

• 

  Puritan's Pride

  1 Nutrition Plz Carbondale, IL 62902-7304

• 

  Solgar Vitamin and Herb

  500 Willow Tree Road Leonia, NJ 07605

• 

  Solgar Vitamin and Herb

  1170 Valley Brook Ave Lyndhurst, NJ 07071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted business scam that features cold calling from several different telephone numbers. I have been receiving calls from this business, at a frequency of approximately 3-5 calls per day. The phone numbers change by a digit or two and I have never purchased anything from this business in the past. The phone calls are harrassing, it is impossible to block the calls, and when answered, there is no option to be removed from the calls list. As an on-call medical provider, it is imperative that I answer every phone call and efforts to block the phone numbers to this business have yielded no results. I have blocked approximately 30 different phone numbers that caller ID identifies as "natures bounty" and I continue to receive calls. I am requesting any information related to this business and a history of unwanted cold calling and harrassing messages. I am attaching a screenshot of the frequent calls I have received and associated phone numbers. Any intervention would be greatly appreciated.

  Business Response

  Date: 12/02/2022

  This is certainly frustrating. I'm sorry that you are receiving these calls. Based on our internal investigation, it appears these calls are not coming from ** and these numbers are being spoofed. What that means is the actual caller is a fraudster and is disguising the true number they are calling from. The only time we would ever call is in relation to an order you placed with us. If you havent placed an order with us recently, the call did not come from us. 

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I request the BBB or other agency conduct a more detailed investigation. The business is claiming that the calls I am receiving are being spoofed, and that the business is actually in no way affiliated with the frequent spam calls. The business stated they would only reach out to someone whom they have a history of doing business with, and I have conducted no business with Nature's Bounty. Please if possible investigate the true source of these calls if they, in fact, are not coming from Nature's Bounty. The business simply stating "the calls aren't coming from us, sorry" is not sufficient and does not resolve the issue at hand. They stated they conducted their own internal investigation but no materials from that investigation were shared at all with me. I only received the 'result' of the investigation At this point I am supposed to have a leap of faith that they conducted a detailed and thorough review in less than 24 hours and determined the fault does not lie with them. I am seeking additional assistance, resources, or intervention. Thank you for your assistance in this matter. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear sir,My order was canceled in revenge for a refund (see note 1 below & attachment). Please help me let the order (#*********, with very high discount) be shipped ASAP.The Puritan's Pride **** announce that the address of my order is a freight forwarding service. But the storehouse provides lower shipping fee to H.K., it is only half price of the Puritan's. The **** have no right to force customer pay higher shipping fee to H.K..Two of my orders were gifts for my friend in ******. The puritan's made a wrong judgement, tagged me as a reseller without checking my order list. I placed severl orders in same time, a reseller won't do that. The puritan's want me to buy gift from a web site with less choice and pay higer (e.g. triple) price.(see note 2 below & attachment).I need to use the storehouse which was tagged as a freight forwarding service by The puritan's. Please help me let the order (#*********) be shipped ASAP.Cheers,Lan ************Note 1: ************The expiration date of The puritan's are around 15~18 months.My gift,Astaxanthin, in two orders (March and June), the total amount is $43.98. My friend told me that Astaxanthin with a short expiration date (less 6 months), after several mails The puritan's gave me a refund for $11.73.************Note 2: mail from The puritan's ************While the distributor might not carry the same broad selection as our U.S. website .....The distributor's prices may appear to be higher, however, they are offset by the higher shipping charges it would cost to ship from the U.S.************

  Business Response

  Date: 08/08/2022

  Thank you for reaching out to Puritans Pride. We apologize for any confusion but orders may not be shipped to a 3rd party freight company and be forwarded to a destination with a Puritans Pride authorized distributor. We have a strict policy of not permitting these orders to process.  

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  
  Dear sir,
  
  My case number is *********
  
  I hadn't got any response from The Puritan Pride ***** Neither mail nor shipping information of my order (#*********).  
  
  The Puritan hadn't made announce of any restriction they want before customer place order. They can not cancel my order only for I find a better shipping fee from them.
  
  It is near the end of this week, I don't want to wasting time on waiting my goods to be shipped. May I ask a refund of this order for my lost? That is $66.28 or only my points valued $50.
  (as attachment there are 
  Discount: -$16.28
  Puritan's Perks Reward: -$50.00)
  
  
  

  
  

  
  
  
  
  
   
  

  Business Response

  Date: 08/15/2022

  Order number ********* that was placed online was cancelled. No charges were made to your credit card. In order to process the order it would need to be resubmitted. We have sent email correspondence to the customer in order to resolve the issue. We apologize for any inconvenience this has caused.