We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Flags

Calvary Flags

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flags.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ****** ********** ordered a Flag and Pole from Cavalry flags ON October 4,2021. He paid them $450.93 via our Credit Card. Neither the Flag or the Pole was ever received. We have contacted them thru their e-mail process multiple times with no response. I have also called with no response. The order did state that due to Covid that there would be delays but did not expect never to be contacted.

  • Initial Complaint

    Date:05/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 flags and 1 flag light was ordered on 7/13//2022. On 7/14/2022 the company was paid by my bank ($175.00). as of today's date no merchandise has been received and I have had no responses to a multitude of e-mails. The order number for these items is ***** and was ordered by my son, **** *******. I requested responses be sent to myself or him (*********@*****.com) and neither one of us has had the courtesy of a response and we are now out $175.00. This is a shameful way to conduct business. We are hoping to get a refund as we have had to purchase from another company. We also wanted you to know the company's practice.

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19, 2022 I ordered two flags from Cavalry and my credit card was promptly charged $165.50. As of May 2, 2023 the flags still have not been received. As with the other complainants, I have emailed customer service through their website with no response. Also as with the other complainants, if I enter my order number into their order tracker it tells me there is no order found. I had set up an account with them and all of that login information is no longer valid. This company should be ashamed of themselves for the way they scam customers under the guise of a veteran owned small business.

  • Initial Complaint

    Date:04/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid $275 for a flag 3/24/2022 no reply for delivery . i believe tim will rot in ****

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like so many others, I placed an order on 8/1/2022 for a commercial grade 6x10 flag. They debited my account immediately for the amount of $165.00. I have emailed and/or tried to call them 11 times. Only once, did the owner, Tim S**** respond and tell me that they are delayed in making my flag. Big surprise! This is not just a delay, this is unethical! He should return my money immediately. I should also mention that the only time he responded to my messages was when I threatened him with legal action.

  • Initial Complaint

    Date:03/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order with calvery flags May 17 2022 order# ***** I have not received this order and when I try to contact them I get no response and when I enter the order # on there site it says that the order is not found! I payed $275 for an American flag and have not seen a thing from them!

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a flag August 3, 2022. As of January 11, 2023, I have not received the flag, and have been unsuccessful in reaching customer service. My credit card has been charged $54. I fell for the “veteran owned” “family business line,” and believe I have been scammed. I would like a refund.

  • Initial Complaint

    Date:12/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a flag on May 7, 2022. The money was debited from my account. I never received the flag and the order number does not work on their site.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on August 1, 2022. They charged credit card and still have not shipped. They have not replied to numerous emails. They claim to be veteran owned. They are a SCAM!

  • Initial Complaint

    Date:12/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a flag 8/25/2022. I've not received it. They've not responded to an email sent recently. I sent one again from this web page. I plan to contact ********** with a complaint. ***** transaction: *****************.

Calvary Flags is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.