Reviews

This profile includes reviews for Prime Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Prime Storage has 188 locations, listed below.

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  Prime Storage

  85 Railroad Street Saratoga Springs, NY 12866

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  Prime Storage

  65 Freemans Bridge Rd. Schenectady, NY 12302

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  Prime Storage

  100 Von Roll Dr. Schenectady, NY 12306

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  Prime Storage

  128 Dix Ave. Glens Falls, NY 12801

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  Prime Storage

  655 Route 9, Wilton Gansevoort, NY 12831

Review Details

• Review fromAdele J

  Date: 12/21/2024

  1 star
  Please BEWARE of the location in North Miami, Our unit plus multiple others were robbed on Dec 7th and Dec 14, 2024 and we were not informed by Managment. Units that were broken into are still open today Dec 21, locks broken, the roof of our unit remains unrepaired. This is the worst Storage facility I have EVER done business with. Do not place anything in the unit that you care about. I will be filing suit for their inabililty to run a business built on protecting your personal posessions.
  Prime storage does not care about your stuff. !!!!

• Review fromLisa C

  Date: 12/18/2024

  2 stars
  The only reason I give a 2 stars is because the young man at the front desk is being honest and his manager is not. I won a storage locker with prime In Summerville SC and I held up what I was supposed to do in the time frame. We'll I got a call from the manager Jade and was told the the locker was sold to early if their was any way I could bring because what I had and they would but it back from . We'll I thought about it and I did bring back what I had and was told I would recive a check in the mail In 1 to 3 business days, We'll here it is an week later and I am informed the it may take up to 4 weeks. This is BS. Thus girl lied to me knowing how long it was gonna take . I did this to be nice and help them out and get treated like nobody. I will never do it again every body please read reviews before renting here.

• Review fromPenny J

  Date: 12/16/2024

  5 stars
  the new team is what prime was missing ! Great work ladies

• Review fromGiovanni C

  Date: 10/22/2024

  1 star
  They use bait and switch Horrible business practice i specifically ask about rate increase and was told that they will remain the same and on my second month they doubled when call to inquire about the charges I was told this was normal

• Review fromVeronica G

  Date: 09/30/2024

  5 stars

  Veronica G

  Date: 09/30/2024

  Clean units, great staff! Never had a problem and I have several units! They’ve accomodated every request I’ve made!

  Prime Storage

  Date: 10/07/2024

  We greatly appreciate your review, ********, and are so pleased to hear that you had a good experience. It's our goal to make sure you are satisfied with our customer service. Thanks again!

• Review fromAbigail G

  Date: 09/09/2024

  1 star
  General manager Mike G**** of the Berlin, NJ location is uneducated and unprofessional. He does not know how to manage time or customers. Felt it was okay to take money from someone who moved out and ignored the contact made by the customer to get it corrected. When I went to the store front, he spoke to me in the most inappropriate ways. After contacting their corporate message board from their website, I never received a response. Mike G**** is an embarrassment to have as an employee. If he did his job correctly, these problems for the customer and the back house would have been avoided.
  He avoided contact. He never took ownership of his mistakes and only has interest in taking money.
  He not only avoided me when I called about rent that was supposed to be cancelled 15 days before the auto-debit, but also when I called to get in contact to file a claim. I had to call from a different number to be answered. My items have mold growing from water damage coming from their leaks. A month later, I am still waiting on a status of where my claim is. Mike reassured me though, it’s out of his hands and has nothing to do with it. Also that I should not call him about it.
  In less than a 5 year span, I gave them over $12k in rent and they can’t even apologize for employing someone who can’t handle customer service.
  If you are wondering about rent increases, yes it is true. My rent went up every single year. When I chose to rent here it was a family owned small place. I should have never stayed when Prime purchased the location, especially if I had known what kind of person was running it.

• Review fromKristie P

  Date: 09/07/2024

  1 star

  Kristie P

  Date: 09/07/2024

  This place moved me out without a warning took money that I did not owe and nobody is ever at the centerville location it took me over a week to find out if my belongings were still in the unit after they locked me out I’m still waiting for a refund I’m moving my things out of this storage place asap I don’t recommend Prime Storage

  Prime Storage

  Date: 10/08/2024

  Hi *******: We apologize for any inconvenience this may have caused you, Please note a refund was processed on September 6th. If you have any questions. please do not hesitate to reach out to the facility.

• Review fromBrian G

  Date: 08/19/2024

  1 star
  We just moved here to the surfside area. My vehicle sustained a flat at the Restaurant in front of this storage facility. I slow rolled my vehicle out of a prime parking spot for dining guest, to the back of the restaurant. While waiting on AAA to arrive a bearded tow truck guard dog arrived stating that he patrols this lot, and the storage facility has been cracking down on parked cars in this lot. My disabled vehicle was not in their lot. According to the perspicacious tow truck driver I was parked on the wrong side of the asphalt. The asphalt has two different shades of gray and is unlined. At this point the property/boundary lines are not clear. There is a small no parking sign staked in the Prime Storage lawn. The guard dog indicated he was here to impound my vehicle. I moved the vehicle to the "correct shaded side" of asphalt. This experience was unfortunate considering that we are currently looking for a storage facility. However had this event not occurred I would not have found Prime Storage reviews here.

• Review fromDeborah R

  Date: 07/19/2024

  1 star
  I have rented at the Stuart, FL location for 15 years. I pay by the year. This is suppose to be a secure rental facility. One or both gates are often open to anyone. They say that they malfunction due to rain. I rent an air conditioned unit #805. The temp in this unit for the past 5 weeks has been 89+ degrees. I have reported this the office at the location twice. I have called the 800 number on the door twice. The last time I was told that they would report this information to the district manager. I was told two days ago my the office staff that they are taking bids new a/c units. I store art work, golf clubs and seasonal items in my unit so they will not be affected by the heat. I have had to relocate these items to keep them from being destroyed. I feel that since this problem has not been rectified in a reasonable amount of v time that I deserve a partial refund of my rent monies. The other alternative is that your company relocate all items in my unit to a unit that does have the air that I paid for in your contract. This move would be done at your expense and with your manpower.
  Please advise what and when this will issue will be rectified.
  Thank you.
  ****** *

• Review fromStephanie M

  Date: 04/10/2024

  1 star

  Stephanie M

  Date: 04/10/2024

  1 star is too much for this miserable compant! I cannot wait to get my (and family's) stuff out of this place in Grafton! "Increase! Increase! Increase!" that's all they know.... Just got yet ANOTHER notice today! ??

  Prime Storage

  Date: 04/17/2024

  Thank you for reaching out regarding this matter.  While we can appreciate Ms. *****’s concerns,
  her monthly rent has been under market rates and was identified to be increased
  in the normal course of business after providing notice in accordance with her
  lease agreement.  Please reach out the
  facility to determine if they can work with you regarding this matter.  If there are further questions or concerns,
  please do not hesitate to reach out.