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Business Profile

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Simply Good Stuff, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Simply Good Stuff, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Simply Good Stuff, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 knives from this site. I started calling them after a week because I didn’t receive any tracking and nobody picks the calls and they provided an email with a non existing tracking after numerous emails. I want my money back

    • Initial Complaint

      Date:04/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product, noticed some time had passed and hadn't heard anything. looked up the company and all reviews said its a scam company. It was a hand crank washing machine. I'm not wealthy. Why is this permitted

    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan. 24, 2024, I ordered a Deluxe Pulsating Massage Pillow, Beige for $45.95 which was deducted from my account on Jan. 26, 2024.
      The order confirmation is SGS-****** I have sent multiple emails and seem to get a similar response like it is automated. I have also tried to call multiple times and only received the same recorded message.

      I would just like a refund. This was a birthday gift for my mom that never arrived. I don't trust this business so just want a refund and be done with them. Thanks so much!!

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      Thank you they gave me my credit and I believe it was only based on your help. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ******








      st process and ship every order as soon as possible. Many orders will leave our warehouse the same day you place it, or within 24-48 hours. Other orders may take up to 5 business days to send out. Once an order ships, we will confirm via email, and it will usually be delivered within about 2-10 days. In some cases, an order may take up to 14 business days to arrive. If there is to be any delay with your order beyond the standard processing time, we will contact you via email to let you know. If you are concerned about when your order will ship, or if you have any other questions prior to receiving it, please do not hesitate to contact us. Any inquiries that you have can be sent to [email protected], or phoned in at 800-724-6693. Emails are generally responded to right away during business hours, and we have real people answering the phones M-F 11am-6pm Eastern. You can also check the status of your order online, at any time, by using this link: ************************************************

      Business Response

      Date: 04/11/2024

      Very sorry to hear of your trouble. Upon checking your order, we can confirm that it has been cancelled as requested, so any credit due should have been issued back to your original payment method. If you do not see the credit in your account yet, please just allow another couple business days for it to arrive. If you need further assistance with this order, please contact us directly. We would be happy to help.

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SGS ****** order placed on 3/15/24. I have ordered from this company several times before this without problems. After checking to see why my items had not arrived and then checking BBB complaints I realized I am not alone in not receiving my items. ********** also has many negative reviews. I would like to receive any of the items that are available, and or have my money refunded for those that are not available.

      Business Response

      Date: 04/11/2024

      Sorry to hear that false information found here led you to believe something false. Although we have requested a correction, the bbb still leads people to believe that they may not receive their order, even though we have been shipping and delivering orders for more than 20 years now. Your order is no different. It does look like it is taking them longer than normal to deliver it to you, but your package will arrive to you soon. Please watch for an email with your tracking info and a link to track the package. For any other questions or concerns about this order, please let us know. We are happy to help.

    • Initial Complaint

      Date:03/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 10/06/23. Said no longer in stock waiting for shipment of new stock… then they suggested i order something similar, so my oder was modified in 01/24. Ive inquired numerous times and requesting a tracking number. They said they have the material and will forward me a tracking number.
      They have had my payment since 10/06/23 and i have nothing to show for it.

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered 4 Shower Squeegies and no delivery. They keep saying it's out of stock. I do not believe them and think they are scamming me. I've asked for a refund three times.

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Simply Good Stuff couldn't source the items I was billed for. In Jun, 2023 they sent an email saying they were cancelling the order and refunding the purchase.

      Simply Good Stuff never refunded the $129.00.

      Simple Good Stuff never answers their phones, nor do they respond to emails.

    • Initial Complaint

      Date:01/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a broom on 9-28-2023, and my bank card was charged $27.90 immediately. After not receiving any information about my order, I contacted the company and was told my item would ship within two weeks. After not receiving the item, I again contacted the company via email and shortly after received an email stating the order was in the process of shipping and a tracking number would be sent. This was over a month ago and I never received a tracking number or the product.

    Simply Good Stuff, Inc. is NOT a BBB Accredited Business.

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