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Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 171 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on order with this company. They instantly took my money. I never received an order confirmation from them. I have emailed multiple times and never gotten a response. I have tried to call and the number is just always busy or says not working.

    Customer Answer

    Date: 02/18/2023

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.
    I have emailed over five times and requested a refund and some sort of communication. They have not answered and of my emails. I have attempted to call as well and just get a busy signal. 
    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order 12/24/22 for one pr. "Winter Warm Fur snow boots." .... Order # *****....12/25/22: Email received, saying Order on way, ......The amount, $48.94, was charged to my account that week.....Since then, NOTHING. no communication, no product, NO RESPONSE to my repeated phone calls ("no working number") and emails.Your BBB website lists address as ******************************************************************** 10604.....I WANT A REFUND POSTED TO MY ACCOUNT. I believe this company is nothing short of a huge scam.

    Customer Answer

    Date: 01/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:01/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 20, 2022, I ordered boots for my wife from casual boots. They have not arrived. My credit card reflect payment to Retro Womans sandals. The number on the charge is ************. I do not have an email from casual sandals with an order #, nor a response to my calls to the number on their website. I gave the receipt digitally from my credit card, that is all. Please help.Thank you,***********************

  • Initial Complaint

    Date:01/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered boots for my daughter on 12/20/22 and paid for expedited shipping. I have been tracking the order via the track718.us app that the company provided. It shows the boots cleared US customs on 1/3/23 but shows they have been "in transit" ever since with no specific information about where they are and when they will be received. The phone number listed on the site is not in operation and their on-line customer service has not responded to my email requests about the status of the boots. I have a hard time finding shoes because my daughter wears a size 13W women so we really do want to receive these boots if they are a legitimate company.

  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey *****, We are delighted that you found something you liked!We're sending this email to confirm your order. Your order number is *****.As soon as your package is on its way, you will receive a delivery confirmation from us by email.Billing Address:********************* ************************************************************************************ Shipping Address:********************* ************************************************************************************ Order Details:Women's Winter Warm Fur Snow Boots Women's Winter Warm Fur Snow Boots Quantity: 1.0 Total: ***** Women's Winter Warm Fur Snow Boots Women's Winter Warm Fur Snow Boots Quantity: 1.0 Total: ***** Men's Winter Warm Fur Snow Boots Men's Winter Warm Fur Snow Boots Quantity: 1.0 Total: ***** Subtotal: ****** Shipping: **** Total: ******

  • Initial Complaint

    Date:01/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order ***** on 12/18/2022 AND order ***** on 1/3/2023... have attempted numerous email ( ********************************** with no replies over the last several weeks as well as phone calls, their # is DICSONNECTED! However, I keep getting daily solicitation, as well as requests to complete a satisfaction survey, seriously?!!! This company is horrible and it looks like they have ripped me off twice, CAVEAT EMPTOR!

  • Initial Complaint

    Date:01/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PayPal Transaction ID ***************** Cost: $48.94 USD Ordered a pair of *********** Boots from Casual Comfort Sandals on 12/17, with the assurance that they would arrive by Christmas. To date they have not arrived nor has the company released communicated with me in any way. The phone number listed on their website is disconnected. I have reached out to them via email and the messaging platform on their website with no response. I am seeking a refund.

  • Initial Complaint

    Date:01/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the *********** Boots on 11/20 and they arrived 4 weeks later. They were 9 1/2 but a size 8 foot would not fit (pictures). I completed their online form for return 5 times and left my phone and email. There was no response. I emailed them 3 times and no response. I called the phone number they had and it was not in service.

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes on December 3,2022 and never received them. I could only find an email for the company and emailed 3 times with my order number (ORDER #*****) to find out the status of the order but never received any email back. I asked if they would be shipped and if not, I wanted to receive a refund for not receiving them.

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for Womens Winter Warm Fur Snow Boots, Blue sz 7.5 on December 28th 2022 for $32.79 This included tax and shipping. My bank was immediately charged from Retrowomens Sandals w/a phone number of ************ for the exact amount. This info is what appeared on my banking records. I did not receive an email, text, or call. I received no confirmation number. I emailed this company from their website: ******************************* more than 4x with no response. The phone number on their website ************ and the phone number listed on my bank account have been disconnected. This company has been and still doing a massive amount of advertising on social media. I dont know where to start from here and my bank has informed me a fraud case would be started and my ************ would be invalid. I would have to start all over again with changing numbers over. I believe this is not fair and this incredibly unscrupulous company should be held accountable.

Casual Comfort Sandal is NOT a BBB Accredited Business.

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