We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 172 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of mini boots on Dec 11, 2022. Ive not recd any correspondence about my order other than the initial confirmation and they took my money. Order # ***** -$44.95 on my cc. Ive emailed them at least 3-4 times and attempted to call them at the phone # listed ************. It says the number is no longer a working number. I just wanted the product or a refund. Plus I thought you should be aware of the situation. Thank you.

    Customer Answer

    Date: 02/03/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Casual Comfort Sandal has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for three pairs of shoes that I purchased and they don't fit. I have been trying to reach the company for a full refund for both orders. They advertise an easy refund within 30 days. The order numbers are... order number ***** $49.42 December 2, 2022, and order number ***** $71.94 November 1, 2022 I have contacted the company through different ways. I sent emails to their suggested email for customer service and returns as well as replied to sales emails they have sent me. I have sent almost 25 emails and have gotten no response. I have tried the customer service phone number and that says it is not in service.I just want to get a refund as I cannot use the products, but have no information from the company as to how to get the refund. It is $120 for both orders combined.

    Customer Answer

    Date: 02/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    ********************************************************

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of boots on November 18, 2022. When the delivery came, I put the *********** boots on and immediately the back loop ripped off. They are horrible quality. I emailed them twice to ask them to let me return them, but they haven't responded to my emails, even though I get daily adds from them.

    Customer Answer

    Date: 01/31/2023

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 pairs of boots , 2 that did not fit properly and 1 that the inside looks like it is coming apart, I just want to return them, they do not reply, they need to accept your return before you can return them, that is ********...I have sent SEVERAL emails and NOTHING, and their phone number is not in working order, this is a scam I believe, all I want is my money back and to return these boots.

    Customer Answer

    Date: 01/29/2023

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought shoes from this company and they never sent them. They dont answer my emails. Their phone is out of service.

    Customer Answer

    Date: 01/29/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Casual Comfort Sandal has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Casual Comfort Sandles December 9, 2022 and have not received my mens fur lined boots for $39.99. I tried to email them at ******************************* and there's been no respons. I called Casual Comfort Sandles at their phone number from their website ************ and it's a non working number. Listed below is a copy of the Carrier who is supposed to deliver my order.

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of boots for $39.99 that shipped on 11/29. Tracking shows it has been "in transit" since. I have emailed the company just looking for a more specific update multiple times with no response. Neither phone number works (they also seem to go by the name "Comfy Moccasin". Would like the product delivered but a refund in lieu of that.

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of *********** Boots from the website Casual comfort sandals and it has been a full month since I have ordered and my order has not arrived. I ordered them on November 28th and have not heard anything since and have no way of tracking this item. As I cannot track it and have no indication that it is still coming I would like a refund on this product.

  • Initial Complaint

    Date:12/23/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of black winter boots around $36 once I received them they were a-little too snug and I got the biggest size I wrote them an email after a week went past I wrote another 2 emails asking how to return because thats what I saids to contact them on returns, and never heard from them I tried to give them a call and their number isnt in service thats on their website. They just took my money and ran ugh so upsetting

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shoes on 11/26 and never received them. Phone is disconnected and will not answer emails. No confirmation email or shipping info was sent.

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *****************************

Casual Comfort Sandal is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.