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Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 174 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered what was described as Uggs Tasman slippers from Casual Comfort Sandals. The listing said it would be delivered by December 20th in time for Christmas. They just arrived today, January 17th 2025 however, that is not the main complaint. The main complaint is their listing, as well as their website, describes them as genuine Uggs Tasman slippers with a suede upper and rubber bottom (which are what genuine Uggs are made with) Upon receiving a package today, I opened it up and noticed a horrible odor. Then, inspecting the slippers, I noticed they do not have a suede upper or a rubber bottom. They also do not have the Uggs tag. Their website lists their location in ******, but once the tracking information was available, it showed an origination location in *****. These are absolutely fake. This company is deceiving the public.

    Customer Answer

    Date: 02/11/2025

    At this time, I have been contacted directly by Casual Comfort Sandal regarding complaint ID ********, however my complaint has NOT been resolved 

    The company gave me the option of sending the shoes back to ***** at MY expense and a refund will be issued - if they choose. At this point I don't trust they will refund and I will have paid more for shipping back to ***** then I would have for the fake items to begin with. I don't see this as reasonable since their location was never disclosed as *****, it was on their website as being located in *****************

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of talisman slippers from this company December ******* as a Christmas gift and still do not have.I have emailed them and get a response from ************* that is useless, Says processing order, blah blah blah. Contacting my bank and reporting as fraudulent company.

  • Initial Complaint

    Date:01/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of Uggs slippers from this company on December 10 2024 and received an order number of Order #******. I did not receive the product until January 8, 2025 and it was clear that the product was a fake knockoff of the Uggs slipper that the company advertised. It was also the incorrect size of what I ordered. I emailed the company as directed in their order email seeking return instructions and a full refund of $117.94 USD.I was immediately sent an automatic response stating that someone would be in touch in 1-3 business days. I have since emailed the company another 3 times asking for return instructions and have not received any communication or response back.

    Customer Answer

    Date: 02/10/2025

    At this time, I have been contacted directly by Casual Comfort Sandal regarding complaint ID ********, however my complaint has NOT been resolved because:

    They have specifically neglected to provide me with return information.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was searching for Ugg shoes for my daughter for Christmas and tried to purchase them from this company. Immediately upon checking out, the confirmation said that they would not be delivered in time for the holiday and it could take up to 21 days to receive the order. I immediately searched for a way to cancel the order, and found an email address that was posted for information. I emailed and asked to have the order canceled, and ultimately received an automatic response that says it can take 3-5 days for a response. I followed up that email a few days later with a second request to cancel the order, and received the same automated response. I didnt get a response until 12 days later, when they told me that the order had shipped and it was too late to cancel the order. That was December 27.Ive emailed two additional times, before I got the tracking information and requested that they do not ship the shoes and they refund my money.

  • Initial Complaint

    Date:01/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this item in December. They are a bad copy of the ugg tassmans and i am very disappointed. Ive sent numerous emails to return them as their refund policy says tht you have 30 days to return and need to email them i have not receieved any response.

    Customer Answer

    Date: 02/10/2025

    At this time, I have been contacted directly by Casual Comfort Sandal regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    I initially asked for a full refund. It took them a few days to respond. The item needs to be sent back with tracking info which will cost 62$ to ship back to *****. The item says it was shipped from ***** so the scam continues. I am now waiting for them to respond and at least issue a partial refund or pay to ship it back

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    H

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:01/15/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of boots from Comfy Shoes. They arrived a month later, and smelled of chemicals. I have contacted the company 4 times to return and each time they reply that they will send me a return label once I reply with my shipping address.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Heard that Casual Comfort is an illegitimate company from *****. They steal your money and don't get what you ordered.

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Casual Comfort Sandals is a china based company using an address in *********, ** as rheir store front making consumers believe they are a local company. They are also advertising as if they are selling real products and are not. I do believe Las Vegas is aware of this or at least the landlord and they are renting addresses to companies operating in other countries in order to make money.

    Customer Answer

    Date: 02/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.  I have three charges from them and need action from them. 

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:01/08/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What a horrible company!!!!!!!!!!!!!!!!!!! Casual Comfort Sandals is the worst company. I bought dark green Uggs from these people. What's worse I went back the next day and bought a second pair. I didn't get a order number for either order so I emailed them and tried to cancel the order. ************* Store emailed me back stating that unfortunately the order had shipped. It was only a few days after ordering and still they had not sent a tracking number or an order number for either order. Everyday I emailed and told them I wanted to cancel. I always got the same response. They claim that their location is in ****** but in reality they are in *****. I called my credit card company and am disputing the charges. As soon as I told them that I am disputing they send an email with the order and tracking numbers. They were still claiming that it had been sent already and clearly they were lying because I could see where it was. Fast forward a couple more weeks and this morning I got a pair of shoes, dumped in a bag cheap knockoffs that I paid ****** for. These are not Uggs as they passed them off to be. I would have never ordered them if I thought that they were coming from *****. I could have bought the same ones at ******* for 20 bucks instead of ******. I called the credit card company today to inform them of the new development. I have tried to email ************* store (that who emails you back) and they just keep sending the same email. ****************!! I can not stress enough don't do business with these people. Also the return address on the package has a Grapevine Texas address. This company has false information all of=ver their website Date of experience: December 08, 2024, ******, 110.30

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from them and on website says coming from ********* but charged a foreign fee from bank and said ******* ****** they won't answer text, phone calls or emails. Says not shipped. So tried to cancel when heard they are a fraud but no luck because they won't contact **** believe this is a fraud seeing others are in same situation as me and an F score here. Since not shipped still and won't communicated with me. I want my money back plus the foreign fee.

    Customer Answer

    Date: 01/27/2025

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    ******** ******

Casual Comfort Sandal is NOT a BBB Accredited Business.

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